Customer Testimonials
Good variety of accessories at reasonable prices. Why shop on the internet when you can see and touch what you are thinking about buying? At the same time you are supporting a local small business that employs riders.
Always great service! We've bought 5 bikes here. Every time has been a great experience with Chris. Even when there was a mix up that may have cost us a planned vacation Chris went above and beyond to make sure our new bikes showed up and were ready in time to not cancel our trip. We highly recommend Eddy's and their crew!
Quick turn around and found the source of me inter tube leak.
Didn't purchase my bike through Eddy's but they facilitated pickup and were very helpful. I decided to buy pedals and a bike stand with them because of how well they handled the transaction.
The young gentleman was very helpful.I did get. Bike and loving it besides I think I need to get a bigger seat back problems
The team very thorough and explained all the features, pros and cons. Very professional and took his time with my has I was making my decisions.
Always helpful and personal vs. today’s world of cold detached customer service. They always have what I need.
Always a helpful experience vs. the good detached world of retail today. Always have what I need.
Always friendly staff and they and very knowledgeable. We’ve bought multiple treks and they’ve been able to help find which bike would be the best fit for each member of our family
We like the quality and variety of the bikes and colors and prices es are reasonable but the only thing for the customers who spend 2 to 3 thousands dollars in the store we should get qualified for 20 to 30 percent off to purchase any accessories from the store that will be awesome. We would to thanks Mr ( John)
For all the time and help . Thanks again
Last name removed family
Attention to detail, good explanations about bike needs, very helpful staff
Service is wonderful. Very knowledgeable staff.
Friendly knowledgeable service.
The mechanics were friendly and knowledgeable.
I have always used your services when needed. And, I do tell everyone if asked. You do a great job.
Always helpful and friendly.
Had a tire repaired. Fixed it when I brought it in. Very friendly and efficient. Great shop.
Quality products, friendly service. Over the years, my husband and I have purchased eight bicycles from Eddie’s. That’s our level of satisfaction!
A chance to get the winter/wet weather gear I'd been wanting to try.
Already familiar with Gore Bike Wear - have a pair of Windstopper® pants, featuring removable lower leg sleeves and side vents. Well thought-out design.
I buy about one piece of gear every two-to-four years - the pieces last that long!
The Specialized rain jacket I have is still going strong (from 2019), so I wanted to try the over-shoe sock HyViz yellow colour with reflective stripe a plus! …the over sock fit, once I got it over my Shimano CX5 MTB shoes …it worked as offered, warm enough on a long training ride and cut-out clearance for my cleat and heel... haven’t tried the Gore C3 overshoes - haven’t had the pouring rain yet! Looks good though, with bright reflective markings and velcro closures. Got ’em hanging up with some climbing shoes fit inside to shape them, ready for when I use them.
Gloves (all weather) is next on my wish list… thinner is better for me, I prefer less padding and more ‘feel’ - now using Specialized fingerless gloves with glove liners (cotton or Polypropylene) under or over them. I am a motorcyclist, too, so I often employ my rain/winter gear with homemade cinching straps to mind the leg cuffs. -TM
Great customer service
Careful attention to adjusting the bikes to fit our bodies.
Good communication about when the bikes would be ready.
Good advice about bike maintenance and rack fitment.
Already talked with a few friends regarding Eddys. You guys did great, especially John.
They were very helpful and nolegible very understanding of what I was looking for when over everything with the bike I bought Daveid was awesome thank you
You pretty much always have had what I needed when I needed it. Heck, I even married half your staff at some point!
Always timely and quality work. And the staff is super-friendly. Great place to do business.
Convenient locations, good people to work with.
I recently had my bike in for service and was very pleased with the experience.
Great selection, competitive pricing, and knowledgeable/helpful sales staff.
The staff was helpful and friendly at the Willoughby Hills location. We went in for a bike tuneup and tire repair and are very pleased with their quick turnaround and result. Also the price seemed reasonable and they did not try to upsell me which I always appreciate! Now the bike is running great — nice and smooth. Although this was our first time visiting the Willoughby Hills store, we grew up going to Eddys in Stow so for us it was an easy choice as to where to go!
Extensive selection of parts in the service department.