Customer Testimonials
Good selection. Friendly people.
Brilliant service from start to finish *****
Always had great service for your sales and service guys. Everyone is always helpful.
Great service, dealing with a warranty claim on a bike I hadn't bought from them.
Friendly and very efficient.
Customer service was first class and they provided really great advice throughout the build and the sale. The purchase was for my son’s Christmas present, they shared offers on the day of collection as extra gifts for my son and they helped me to load the bike into my car. Definitely recommend them, thank you and have a lovely Christmas to the team at Big Bear Bikes!
Quality products. Efficient knowledgable service
I like the haibikes
Quality products and friendly knowledge staff.
Very good, we were looking for a cycling hydration pack for my wife, unfortunately there were none on the shop floor however Alex was extremely helpful and showed us options on the computer.
Staff are always very helpful and friendly with top customer service, any issues i have or anything i want bike related i always bring it to these guys. always a pleasure to put money in a buissness were you get everything you want or need in return. If you want a new bike or whatever it may be bike related i would always recommend big bear bikes whether for myself or others👍
So happy I have got my bike back with all problems dealt with plus a good service and clean.
Alex was very helpful and got me everything I needed.thank you xx
Quality bikes and excellent service
All the products are great. My wife’s bike was just out of warranty and the Bosch motor failed. We weren’t happy after spending a lot of money on a bike which really hadn’t done anything and it was going to cost a lot of money. Bbb got in touch with Bosch and after 4 weeks of waiting Bosch sent at new motor foc. A big thank you to bbb workshop and Ollie for sorting this.
Great range of products from first bikes to advanced options and everything in between. They have all the extra options to add to your bike from pedals and handle bars to helmets and gloves and clothing. Very friendly and helpful staff who have a fountain of knowledge about bikes. Would highly recommend to anyone looking for a bike with great customer service and a backup service to ensure your bike is safe and healthy.
Outstanding service, was blown away by the customer service here. Can't wait to see my son's face on Christmas morning. And also can't wait to go back and get me a bike in the new year!
Great service. Very professional. Everything was ready for my collection and had the helmets I wanted in stock. Great range of products. Rich smith was very helpful. Top guy 👍
Fantastic bikes and fantastic customer service.
We recently purchased a Trek bike for our grandson from Big Bear Cycling Shop in Pickering, and the entire experience was outstanding. From the moment we choose the bike to the pick up, the staff were welcoming, knowledgeable, and genuinely enthusiastic about helping us.
The service was exceptional with patience and expertise, and they made sure we felt confident in the bike. The value for money was excellent, and it was clear that customer satisfaction is a top priority here. We drove from Scotland to collect the bike.
Our grandson will be absolutely thrilled with his new Trek bike for Christmas, and we couldn’t be happier with the purchase. Big Bear Cycling Shop has earned our trust, and we’ll definitely be returning for future cycling needs. Highly recommended! Mac and Glo
Mike helped me find a suitable gravel bike and trusted me to go off for a test ride on my own. He explained about aspects I was unfamiliar with, such as tubeless tyres, different wheel axles, crank removal etc. He added in mudguards and flat pedals gratis. Very good attention to the customer. Seemed a typical price for the bike I got as well.
Pre sale I found the staff very knowledgeable and friendly with expert advice around all cycling disciplines
Competitive pricing with great aftersales support
Will definitely use again and highly recommend
First class service, you carried out some warranty work and straightened the wheels on my son's bike Saturday, you made him very happy so well done all, I have already recommended you again.
The time given to me to help make the correct choice of purchase.
I love the range of bikes and accessories available. Purchased a child's bike and helmets on a separate occasion and had a great experience both times. The staff are very helpful and knowledgeable.
This is a real bike shop. No jargon. No nonsense. The bikes, the accessories and the staff are all top tier.
Thanks to Alex, who I met at the dalby cycle hub pointed me out to the perfect 20” bike for my son. Not only did he guide me in the right direction in deciding a bike he also helped me take advantage of deals I wasn’t aware of! The 20% off the Trek Wahoo and then 50% off a helmet.
Alex went above and beyond for me and my son and is a true credit to the shop and business.
Thanks a bunch.
I’ll be returning in the new year for some more goodies!
Wildman
Mike was brilliant on the phone and then when my husband went to collect the bikes, really informative and helpful. Will definitely use again.
Awsome service nothing was any trouble.
Delivery of my sons bike Hassle free
Friendly staff, very helpful with good knowledge on products
Service excellent by Rich
Was very helpful
However
Bike delayed due to a scratch so new bike ordered
Offered to wrap it for free
Although nice gesture however there seems to be a few bubbles which are disappointing as you can see them
Not sure I would have had the wrap if I’d known it was like a sticker I thought it would be a invisible spray
Does it come off without stickiness when it starts looking shabbier? Don’t like to complain but when offered the film I was told I wouldn’t see it but I can with the bubbles and I can see the stickers where the wrap finishes
Nice atmosphere to browse the store. Knowledgeable and friendly staff. Good choice of equipment and bikes.