Customer Testimonials
The staff care about the customers and the personal service they provide. The bikes are competitively priced with a wide range.
Knowledgeable, customer focused, thorough
Good stock of bikes. Good knowledge. Straight forward purchase and delivered to my door.
Great Knowledge & friendly staff.
Very helpful and knowledgable staff. Great range of bikes!
Harry went above and beyond to help fix my ebike I was going on holiday in 2 days yet despite the workshop being full he managed to get my bike repaired thank you to him and the workshop team it was really appreciated
Awesome service again
Price comparison.
Knowledgeable staff
Range of products to see.
Ability to test drive bikes.
The products are great quality.The service is excellent!
I was looked after by Oliver.
He is very knowledgeable about all products and he took myself and my partner through each step of buying a bike and the products we would need with great attention to detail. He was patient and professional at all times. I know that if we have any further questions or need further assistance he will be happy to help.
Thank Big Bear bikes. We will definitely be back and would recommend you to others.
First time for many years back to having a bike. Absolutely brilliant staff very helpful nothing too much bother, not pushy gave some great advice advantages disadvantages on ebikes. things we really need on bike rides. Yes a little more expensive than some but the quality says it all. Definitely recommend big bear bikes .a big thanks to the guys .
Good product, nice people to deal with.
A good all-round bike shop with ample parking in a good all-round location..!
Pleasant, competent and knowledgable staff, efficient workshop servicing and a bright, airy showroom with a large selection of bikes and accessories, plus eBike charging and washing facilities..all you need really..!
Worth my 50+ miles round trip.
Adverts honest and staff very knowledgeable and attentive. The fact that they checked that I fitted the bike before it was sold to me was a refreshing change. I also like the fact that it was not a hard sell environment.
Great customer service very helpful
A very customer focussed experience when you chose to use Big Bear bikes.
They will go the extra mile every time to ensure that you are looked after, and that everything is as you would expect it to be, whether it’s a new bike or as I have just had done, enhanced service on my Trek4.
My thanks to David and the team members. Well done.
Quality service, great set of lads.
First class service. They did what they said they would do. The bike exceeded my expectations and Alsitair was very helpfulo and had endless patience.
Great service
Products are good,very friendly & helpful staff.
Great choice of Bikes, knowledgable and friendly staff, spot on!
Personal touch
Amazing staff and service let me try any ebike I wanted
to test without any pressure to buy anything and just very pleasant people in general .. great service
Service from mechanics and service team is outstanding. Fixed a long term issue that other dealers couldn’t
good service and very helpful
Personal service. Knowledgeable - interested staff. Range of products that you felt had been well curated for quality. All round service form purchase to repair. Good communication.
Just brilliant!
Prompt and efficient, friendly staff.
This is the 1st bike in 14 years, that hasn't been an Internet direct order, and the 1st bike I've physically collected from a shop since 2012.
It was very refreshing to have it all built up and set up for me, and the staff spent ample time guiding me through its various features.
I would highly recommend them and their store, which carries a huge range of bikes and accessories to suit all aspects of cycling.
Always a great service from Big Bear, I think the young lads name is Harry I dealt with for my service? He is super friendly, very attentive and is easy to communicate with.
Bike rides like a dream now, I like to look after it but I’m no bike mechanic so it needs that experienced touch every now and then.
Alistair is also a key member of the team, he sold me the bike a year ago and I was very impressed by him and that continues to this day. Riding through hubfest yesterday he stopped me to talk and check the bike was good after its service, he didn’t need to do that but he genuinely cares about the company and its reputation.
The only thing I would suggest and this isn’t a negative at all, is have you thought about a portal to check the progress of your bike service and/or your bike order? It would be great to see how long ahead is your bike, you could even suggest fixes on their for customers to approve, upgrades available and then alert the customer when the bike is ready for collection.
Top service all round, see you soon
Great service. Friendly. What’s not to like!
Fantastic service and advise again