Customer Testimonials
Friendly & helpful staff
There is a great selection of bikes that you can have a go on. Staff are friendly and approachable. I wasn't approached by the the staff just a friendly hello and the usual friendly ,,"if you need any help just ask" comment which I like. No pushy sales. Great people to talk to. Alistair helped me along the way.
I'm one of those people who know what I like and the knowledge of Alistair helped guide me to the bike just right.
We were recommended to you by two friends and we were not disappointed. We received astute, wise advice for our way forward with choosing an ebike, did a short test ride round Pickering, and we cannot fault the service we received when we picked up our bikes a fortnight later. We are very delighted with them and will return for their 6/8 week check when we have ridden them in.
The staff are excellent, very knowledgeable, not at all pushy and most importantly listen to the needs of the customer. They also cater the entire range of cyclists from "lycra road warrriors" to "weekend wobblers"
Very professional, attentive and understanding
Fantastic service with clear updates all the way through the service of my two e mountain bikes. I really felt that my bikes were in the best possible hands.
Like popping in, for advice, to buy, for repair, to talk about the weather.
Excellent all round service couldn’t fault it
Very helpful and friendly. Always on hand with useful information and advice on kit and bikes.
High standard of customer service. Very knowledgeable staff.
Great showroom, ability to test ride bikes, first rate workshop and technical team.
I have recently purchased a ladies marlin 6 trek e bike which I love.....so much so I have also purchased the analog version which I love also .... I am very impressed with both bikes. The service at Big Bear bikes at Pickering is outstanding and the staff can't do enough for you!
Staff ultra friendly and knowledgeable.
All of the staff are very friendly and knowledgeable. The range of stock is great,you are spoilt for choice. Prices are very good too. We would definitely recommend the store to anyone looking for a new cycle. We are very happy. Thank you.
A thorough service for my 12 year old bike. I felt that it was done very well, with careful consideration and good judgement as to the work involved. Also a good talk-through and report when picking up the bike after servicing. A first class experience throughout, thank you.
Great range of bike, helpful staff and good discounts.
Just a pity it's not a bit nearer to my house!!
Fantastic service from start to finish. Really knowledgable and have provided us with 2 brilliant bikes!
Friendly, informative and good value
Very friendly staff, confident and reassuring at all times. Couldn't have done more to help me get exactly what I wanted.
A good range of products in the shop but if you cant find exactly what youre looking for, the staff will take the time to find a supplier and order the item for you. I have found this to be a great service.
Great customer service, really helpful and accommodating
very professional and friendly service
Very friendly and experienced staff - knowledgeable in road, gravel, mtb and leisure ebikes. Lovely to see the service department at the front of the shop and they were really helpful in sorting a tyre fitting for me - happy to teach me how to fit 'tight' tyres. Looking forward to picking up my new ebike.
Really good quality bikes & fab service.
Thrilled with my new bike - Thank you.
I would highly recommend 😊
Service from olly was just perfect. I was concerned about something and he sorted it out for me
i like the friendly staff & welcoming atmousphere in the shop & also the good telephone manner which every member of staff which i dealt with had ,
Good customer service. Friendly and approachable staff.
The advice given is always 1st class and customer driven, and products are always of an excellent quality.
Great service and great product.
Range of bikes, friendly and knowledgeable Staff, price match
Friendly professional service.