Customer Testimonials
Pre sale I found the staff very knowledgeable and friendly with expert advice around all cycling disciplines
Competitive pricing with great aftersales support
Will definitely use again and highly recommend
First class service, you carried out some warranty work and straightened the wheels on my son's bike Saturday, you made him very happy so well done all, I have already recommended you again.
The time given to me to help make the correct choice of purchase.
I love the range of bikes and accessories available. Purchased a child's bike and helmets on a separate occasion and had a great experience both times. The staff are very helpful and knowledgeable.
This is a real bike shop. No jargon. No nonsense. The bikes, the accessories and the staff are all top tier.
Thanks to Alex, who I met at the dalby cycle hub pointed me out to the perfect 20” bike for my son. Not only did he guide me in the right direction in deciding a bike he also helped me take advantage of deals I wasn’t aware of! The 20% off the Trek Wahoo and then 50% off a helmet.
Alex went above and beyond for me and my son and is a true credit to the shop and business.
Thanks a bunch.
I’ll be returning in the new year for some more goodies!
Wildman
Mike was brilliant on the phone and then when my husband went to collect the bikes, really informative and helpful. Will definitely use again.
Awsome service nothing was any trouble.
Delivery of my sons bike Hassle free
Friendly staff, very helpful with good knowledge on products
Service excellent by Rich
Was very helpful
However
Bike delayed due to a scratch so new bike ordered
Offered to wrap it for free
Although nice gesture however there seems to be a few bubbles which are disappointing as you can see them
Not sure I would have had the wrap if I’d known it was like a sticker I thought it would be a invisible spray
Does it come off without stickiness when it starts looking shabbier? Don’t like to complain but when offered the film I was told I wouldn’t see it but I can with the bubbles and I can see the stickers where the wrap finishes
Very good service ordered a bike for my little girl for Christmas lower price than anywhere else on the internet even the brand that make it were more
Brilliant product and brilliant service very nice friendly helpful team
Friendly and helpful
The service in store was brilliant, knowledgeable and friendly. They really made our son's bike shopping experience special.
Courteous staff, always willing to help, quality products, first class workshop. Varied range of accessories, friendly and reasonable prices.
Brilliant service. Lots of information and help about which weres the best bikes and sizes for our daughters.
Good choice of Kids bikes, Frog bikes are good quality light weight and a good price.
I ordered two bikes over the phone with extras no problem. They kept me informed of the progress of the order. When the order was complete it was quick and easy to collect the bikes.
Excellent service and so helpful
Great service, very friendly and knowledgeable. Highly recommend.
Very informative and helpful service staff
The team at big bear are always very helpful and knowledgeable about the products they sell
Very helpful staff
Servicing - helpful, knowledgeable staff, good communication.
Staff always very helpful and knowledgeable
Feel like they want to help and do the right thing, not just sell you something.
Friendly service, knowledgeable and they really take time to make you feel like you’re the only person in the shop. Outstanding!
Mike was very helpful. He told us all about the bike . He was very kind and friendly. My family was so happy with the service.
Would recommend the service and staff. Excellent
Great range and knowledgeable friendly staff.
Very friendly and helpful when purchasing a bike
Very helpful
Mike helped me find a suitable gravel bike and trusted me to go off for a test ride on my own. He explained about aspects I was unfamiliar with, such as tubeless tyres, different wheel axles, crank removal etc. He added in mudguards and flat pedals gratis. Very good attention to the customer. Seemed a typical price for the bike I got as well.