Customer Testimonials
Excellent service and info from them fellows
I think this crew, at 2 Rivers Bicycle, is amazing. I felt like they actually listened to me, and took into account my concerns. They were also very upfront and honest about what is possible, what is plausible, and what won't really work. They gave me an estimate for my tune-up within about a day or so, and gave me options. Once again, they listened to what my needs were and discussed with me how we could meet them. I'm extremely happy with this, my first experience with 2 Rivers Bicycle. And I look forward to many more in the coming years.
I worked with 3 great staff members while buying my mountain bike - all of them were friendly, knowledgeable and thoroughly answered any questions I had. I will absolutely be back for bikes and maintenance in the future!
Friendly, knowledgeable, down to earth salespeople and owner. We knew next to nothing about e-bikes and any question we had was answered with respect and thoughtfulness. In addition to their professionalism, we had fun with employees while learning and making our purchase--2 e bikes; 1 a planned purchase and another e bike purchased spur of the moment without any regret or buyer's remorse.
I called very last minute on Labor Day Saturday with a flat tire, knowing they were closing in an hour. I live in Whitewater and Door County and normally use bike shops there, but I remembered hearing there was a shop in Fort Atkinson also. I was impressed by the appearance of the shop and the fact that even during this pandemic time, when stock in any bike shop is scarce to none, there was actually inventory. A very kind and speedy mechanic had my tire fixed in no time and took the time to remind me that before long I would need to have my tires replaced. He added me to the data base and also invited me on group rides. I love my bikes and my bike shops, and now I have Two Rivers to add to my collection of great bike shops. Thank you so much!
Carl did a great job with the rather rough wheels we brought in to have repaired!
Great friendly and knowledgeable staff!
Friendly and great expertise.
Always pleasant and helpful. Usually has what I’m looking for.
Purchasing a bike through 2 Rivers was the most positive bike buying experience we’ve ever had! The customer service at 2 Rivers was incredible…beyond anything we experienced at a different bike store in Madison. We truly felt like the staff (we worked with Brent and John) cared about our needs and wanted to help us. If you’re from outside of Fort Atkinson, it’s well worth the drive to go to 2 Rivers. You won’t be disappointed!!!
Knowledgeable, friendly staff and an excellent product selection
The service was excellent. It's so important to have somewhere to test the bike before you purchase it and Brent stayed with us the entire time to make adjustments to the bike.
The staff are extremely helpful and go above and beyond to try to fix their customers' bikes. Their service is prompt and professional.
The products AND there services are alike......great!!
Everyone in the shop offered knowledgeable advice on a range of topics from bike fit to handlebar bags.
your staff is fantastic...super helpful, super smart and generally wonderful humans...everyone should experience the love at 2 Rivers...
Total experience was smooth. Staff was polite and friendly.
Everything. Great communication, great people.
Personal touch the minute I walked in the door. Service catered exactly to my needs.
Prompt service, well done, questions answered immediately and fully. Nice folks work there, thank you!!
Very friendly and helpful staff.
Personal and professional.
Friendly and helpful
Friendly, great communication. I would for sure recommend it to a friend.
Fair, prompt and clear with service communication …
Very helpful, knowledgeable and friendly staff. Definitely a go-to place for any bike and equipment needs.
Great, knowledgeable, friendly people and darn good bikes!
The older gentleman who assisted me in finding a helmet was super friendly, personable, and knowledgeable. I felt he truly cared that I got the right helmet. He took his time and made it easy for me to make a decision.
I have been at the Fort Atkinson location several times. I have always been very happy with their service, their products and their prices. I love this store and very glad that they are local.
Great work and patience with working with warranty issues, thanks...