Customer Testimonials
I felt that they were professional but still had the friendly demeanor. They were efficient and explained what was done to my bike. I have ridden it since it was worked on and I am very happy and would go back and I would recommend them highly.😊
Very friendly and helpful service.
Excellent customer service! Very friendly staff
2 rivers is by far the best!
Great customer service!
Enthusiasts selling top notch products, Very friendly, knowledgeable, and accommodating staff.
The staff was super helpful! You had what I needed and were willing to take the time to make sure it would work for me.
Everything!
The lady who helped us is very knowledgable and helped us a lot. We bought a bicycle for our son. We fell we got all the information we need. It is definitely a place to go to get a bicycle.
Local company and friendly attentive service. Came in for particular MTB flat pedals from 2RC website, though neither set were stocked in store, they had a very comparable brand that the young associate guided me towards. To be Frank in a world of online vs brick and mortor, just that extra moment he took to reassure that the in store option would suffice is what closed the sale. I don’t want to have to buy online for everything, and this associate just briefly talking to me and pointing out the set prevented me from walking away empty handed and buying online.
Customer service was above and beyond!
They are friendly, accommodating and they always have a smile on their faces.
Great service and professional
Friendly helpful staff
I liked the customer service!
Dale and Deb and Carl and Jeff and Vince and Leo and John and Mike and Ian and Josh and Carl and Rob are all great!
The staff was very knowledgeable, helpful,and pleasant.
The staff were amazing! Cheerful, upbeat, helpful, solutions oriented and was an all around great experience. Thank you! I will be back and highly recommend your store.
People are knowledgeable and helpful. They also have a good product line. All bikes are made or sourced by Trek.
Excellent customer service.
Customer service was GREAT workmanship was impeccably!!
I was very fortunate to find the Trek bike I was seeking in the right frame size at 2 Rivers Bike Shop in Ft Atkinson. It was a bit of a hike for me, but well worth the trip. It felt like going back in time, to a family run bike shop where they did tune ups right behind the counter.
They took the time to go through the new bike with me, as well as a quick derailleur adjustment and safety check on my vintage 1989 Trek bike before I left. I haven't felt this good about a purchase in many years! It was such a treat to do business with them, and I hope to cross paths with them again!
I’ve been recommending this store and staff for 4 years now. They’re knowledgeable and helpful. Even if they don’t have what I need they will point me to the next best place. Because they want you riding more then shelling out lots of money to other places. I’ve been to certain place in delafield wi. They didn’t have nor could order some specific pants for winter. They just were like sorry. So I left and have not been back
My husband and I have had absolutely stellar experiences working with 2 Rivers Bicycle and Outdoor. Having not ridden on a bike for quite some time, on our first visit the team took a great deal of time answering our questions, explaining different features, and making sure we felt comfortable with our selection of Trek bikes to order. When we came to pick them up, Dale went above and beyond in helping us pick out a bike rack and helping install it so we could take the bikes home safely. All of the staff we interacted with were kind, caring, knowledgeable, and considerate. We would highly recommend them to anyone looking for anything cycling related and will continue to use their services in the future! ⭐️ ⭐️ ⭐️⭐️⭐️
Friendly service and they had a small but solid selection, found what I was looking for.
Very good customer service.
Outstanding customer service puts these guys out in front. I feel like Norm, from Cheers, where everybody knows your name. They know me, they know my bike. Super friendly staff....everyone of them. I won't go anywhere else. not your average bike shop. I will support these guys and I encourage you to do the same. - dave w.
top notch
Mike/Dale/John very cool. great knowledge. great vibe
Service was performed as estimated. New problems were discovered. Your staff called to update us every step of the way. On pick up a new problem was discovered on one of our e-bikes. Staff immediately checked it out. Recommended I leave the one bike. Again was informed promptly what new part was needed. Staff always kept me informed. Friendly, courteous, professionals even when the place is crazy busy! Thank you for being here. Love your store and the staff.
The staff is amazing. Feels like a burst of sunshine walking in through the doors.