Customer Testimonials
Brent was helpful and knowledgeable
Thank you!
knowledgeable and friendly staff. They listen to what you want and then make recommendations to help meet your biking needs. Overall great experience.
The staff was more than happy to special order an item for me. I came in a few days and was exactly what I wanted/needed.
Very good service and advice of priducts
Incredible customer service!
Support local? Yup, I do it because your customer service is professional, timely, and personable.
Thanks for doing what you do...
Your customer service is outstanding! Very friendly staff and so helpful. You not only know my name, but you know my bike too. I'll keep coming back.
I want to start by saying the whole team had a hand in my sale. They all could not have been nicer, and very knowledgeable. I look forward in the future doing much business.
Durability ,the lock I bought. And assembling my bike in a timely fashion!
Staff is very knowledgeable and patient.
Staff is always friendly and helpful.
Courteous, caring, professional, with honest appraisals and amazingly fast service.
I walked in w/ my bike needing a new tube for the back tire and wasn’t sure if I also needed a new tire. Immediately reassured both tires were fine, and told the tube could be replaced within the next 20 minutes. Given what the cost would be up front.
Happily got my ride in on same day. Thank you so much!
Always great products and customer service!
Great work and patience with working with warranty issues, thanks...
Excellent service and info from them fellows
I think this crew, at 2 Rivers Bicycle, is amazing. I felt like they actually listened to me, and took into account my concerns. They were also very upfront and honest about what is possible, what is plausible, and what won't really work. They gave me an estimate for my tune-up within about a day or so, and gave me options. Once again, they listened to what my needs were and discussed with me how we could meet them. I'm extremely happy with this, my first experience with 2 Rivers Bicycle. And I look forward to many more in the coming years.
I worked with 3 great staff members while buying my mountain bike - all of them were friendly, knowledgeable and thoroughly answered any questions I had. I will absolutely be back for bikes and maintenance in the future!
Friendly, knowledgeable, down to earth salespeople and owner. We knew next to nothing about e-bikes and any question we had was answered with respect and thoughtfulness. In addition to their professionalism, we had fun with employees while learning and making our purchase--2 e bikes; 1 a planned purchase and another e bike purchased spur of the moment without any regret or buyer's remorse.
I called very last minute on Labor Day Saturday with a flat tire, knowing they were closing in an hour. I live in Whitewater and Door County and normally use bike shops there, but I remembered hearing there was a shop in Fort Atkinson also. I was impressed by the appearance of the shop and the fact that even during this pandemic time, when stock in any bike shop is scarce to none, there was actually inventory. A very kind and speedy mechanic had my tire fixed in no time and took the time to remind me that before long I would need to have my tires replaced. He added me to the data base and also invited me on group rides. I love my bikes and my bike shops, and now I have Two Rivers to add to my collection of great bike shops. Thank you so much!
Carl did a great job with the rather rough wheels we brought in to have repaired!
Great friendly and knowledgeable staff!
Friendly and great expertise.
Always pleasant and helpful. Usually has what I’m looking for.
Purchasing a bike through 2 Rivers was the most positive bike buying experience we’ve ever had! The customer service at 2 Rivers was incredible…beyond anything we experienced at a different bike store in Madison. We truly felt like the staff (we worked with Brent and John) cared about our needs and wanted to help us. If you’re from outside of Fort Atkinson, it’s well worth the drive to go to 2 Rivers. You won’t be disappointed!!!
Knowledgeable, friendly staff and an excellent product selection
The service was excellent. It's so important to have somewhere to test the bike before you purchase it and Brent stayed with us the entire time to make adjustments to the bike.
The staff are extremely helpful and go above and beyond to try to fix their customers' bikes. Their service is prompt and professional.
The products AND there services are alike......great!!
Everyone in the shop offered knowledgeable advice on a range of topics from bike fit to handlebar bags.
Knowledgeable