Customer Testimonials
Honestly it's the people that make me want to come back everyone has been so nice
Wisconsin company.
Trek is the best out there.
Great people at 2 Rivers.
Stay in business please.
Also, do something about the weather.
Bike and rider dislikes cold and wet
The staff at 2 Rivers Bicycle and Outdoor are very friendly and knowledgeable. I send my friends and family there because I know they will be provided great service!
Thank you everyone!
Friendly and informative!
2 Rivers provided a phenomenal, white glove customer service experience when I purchased my Trek Domane road bike from them. They had exactly the bike I wanted, and although we had to drive 2 hours from home to come pick up the bike, the staff made it worth every minute of the drive. Everything from the care taken to consult with us to make certain that the fit of the bike was perfect, to the careful explanations of every detail of the bike and how to use and care for it - every interaction was carried out in such a way that it seemed like we were their only customers. They made some great recommendations for products and accessories to maintain the bike properly, and before checking out they even went over a checklist with us to make sure they had told us all important information about the bike, cycling safety and local regulations, and how to get assistance for the bike in our area.
Even though we live in Illinois and 2 Rivers is in Wisconsin, I wouldn't hesitate to recommend them to friends and acquaintances who don't mind travelling to find bike equipment and advice that exceed expectations.
Thanks to Brent and the entire 2 Rivers team for making the purchase of my dream bike and absolutely stellar experience!
Very personable in the shop and phone. Was able to talk to me at my level and give advise on products and service items
Great service and attention to my needs for a bike and very helpful
Friendly, great service
Everyone was friendly and very helpful!
Dale was kind enough to lend my son and me two e-bikes to test ride, and spent a lot of time talking to us. Yesterday, I came to buy a helmet, and your store was closed, but "John" was in the store, opened and talked to me about helmets and sold me one. This saved me from having to make another trip from the North side of Watertown when your store would be open.
We had a good experience in your shop.
They did a good job. Fast and did a great job explaining what they would do for a bike tune up.
Great staff and service!
What a great place! Customer service was above and beyond. They fixed a flat tire for us on the spot!!
Highly recommend this place and when I need a new bike (I saw a mint green one I fell in love with) I will definately be going back!
Thanks again for fixing an important tire for my granddaughter!!
Even though the shop was full of people, they took all the time needed, with patience, to check out my bike, and recommend the repairs i needed.
2 Rivers Bicycle and Outdoor offers the best customer service that I have ever experienced in my entire life. They were so knowledgeable and took the time to answer all of my questions. They offer a wide range of quality products related to bicycling. I would definitely recommend them!
Personal follow thru and help tailor equipment to your needs.
Very friendly and knowledgeable
My bike fitting with Carl was A+++. It was a privilege to have access to his wealth of knowledge.
The shop seems well stocked with bikes, and all the staff members were very friendly and welcoming. It was well worth the hour drive to visit this shop!
Excellent, reliable & timely service at competitive rates!
I had a great experience where I called later than closing time and there were still employees at the store and they welcomed me to come in (off hours) and pick up my bike. They did not rush me whatsoever, answered my multiple questions and had offers for additional products and attending some group rides. Wonderful customer service, will certainly take them up on their offers!
Very friendly and knowledgeable staff.
Service is great. People are knowledgeable and friendly. Great bike mechanics. Treat you like family.
Friendly and knowledgeable staff.
We purchased a new bike for our daughter. This was actually a bit further than the trek store but well worth the drive they were very knowledgeable (much more than at the trek store) and very helpful. Excellent service and very friendly low pressure atmosphere. The bike is also Great and our daughter loves it (Trek should however make some different colors).
Products are very well made and the service is awesome. A lot was explained. Brandt spent a lot of time explaining the features of the bike. Thank you!
Very easy to work with!
Friendly knowledgeable and helpful.
The customer service experience is outstanding! I feel like Norm, from Cheers TV sitcom of the 80's. They know my name and my bike model as I walk in. Pretty cool really. Two of my friends now have bought bikes from here (yep, I recommended it to them) and they love it too. GREAT service and GREAT customer service is why I keep going back.
Keep up the great work!
Dave (FX1 bike)
Very friendly and helpful staff.