Customer Testimonials
Products work like they are supposed to
Service repair work is first rate which they stand behind with well deserved pride!
Great staff, no pressure sales.
Customer service
Technically excellent and efficient staff. Repairs done quickly and correctly. Very friendly.
Dave did a great job fixing my hydraulic disc brakes. He got the air out of them
and explained it would happen again if I keep hanging my bike upside down.
Gary was great giving me advice on the e-bikes and showing me the basics as well as helping me through the demo. Tony did a good job following up on the details and the feature differences as well as accessories to look at. Great work by the team.
Quality and design
Friendly and knowledgeable staff. Repair department is very capable and fast.
My Di2 was completely dead! Bevan in the Richmond shop charged it up and sold me a new light; pretty slick for a kiwi.
Great service, advice and conversation. Considering the location is so close to the Boulie, (Richmond and Kew) it’s like having your own team support vehicle right there, handy.
Ken’s customer service was excellent. He was patient and knowledgeable and didn’t make me feel pressured to make a purchase. He made me feel like the most important thing was for me to be happy with what I was buying and that the bike I was getting was right for me.
Professional work, friendly staff, reasonable priced.
깔끔하고 정확한 서비스에 감사해요
I was really impressed with the service attendant. He put my bike up, made the necessary repairs and told me what I needed to do to use my new brakes. Very happy with the service!
Friendly and knowledgeable.
Probably the best bike shop in the midlands and beyond.
Love the bike that I just bought, gained a lot of knowledge from all the guys at Pocono bike. Very helpful very friendly, glad they are here in my town.
Very knowledgable and friendly staff; great selection of bikes and gear.
Very helpful and knowledgeable staff. Roger Hidalgo help us with our bike tires that needed to be fixed and we were also looking to buy an E-Bike for my wife and he helped us answering all our questions. We found the ideal E-Bike for her. We are now happy riders!! Keep up the good work!! Thanks!
The knowledgeable sales folks and I enjoy that they are helpful without being overbearing or pushy
trek 의 모든 제품 가격은 매우 비싼편이지만 서비스와 관리는 최상이라 생각합니다.
Great service.
간단한 정비 서비스도 최선을 다하는 모습이 인상 깊었습니다. 이런점 때문에 트렉 울산점이 사랑받는게 아닌가 하네요. 앞으로도 유저뿐만 아니라 자전거에 관심있는 고객들께 사랑받는 트렉 울산점이 되길 기원합니다.
Very helpful, went in line in and found me rims I was looking for
Customer service, industry knowledge, willingness to help.
I went to your Delafield store to get some info on bikes. I have never really liked to ride a bike as I always have been very uncomfortable on them. But McKenna helped me with finding some very nice used bikes and had me in to test drive them. She was extremely helpful and helped me try and fit a bike that is so much more comfortable than any bike I’ve ever gotten. Having the bike fitted to me is a game changer and I am thrilled with the prices and the help I received from McKenna.
Really good service by Gavin. Made the purchase of my new bike really smooth and easy. Thank you,!
Super service
Gavin assisted and and was very patient with all my questions. He even went on a short ride with me to give me some pointers about riding the bike I was looking at. He was very helpful and gave me all the information to help me make an informed decision. Really happy with my experience here and will definitely recommend to anyone.
Friendly and knowledgable staff and plenty of merchandise to select from.