Student Testimonials
We love Melanie, Sylvie, Preet, Samantha, Pari and Mia.
They make every visit so special and fun for the entire family. Aquatots heartland would not be the same without them !
I really enjoy the swimming school. My kids seem to love it, I feel like all the instructors are so helpful and kind.
Progress
We’ve had such a great experience at Aqua-Tots Heartland, and a big part of that is thanks to Sylvie and Mel at the front desk. They are always so welcoming, friendly, and helpful every time we come in. From checking us in smoothly to answering any questions we have, they make the whole experience feel easy and organized.
Sylvie and Mel both go out of their way to make families feel comfortable and taken care of. Their positive attitudes and great customer service really set the tone as soon as you walk through the door. It’s clear they care about the families and the kids who come in.
Thank you, Sylvie and Mel, for always being so kind and helpful — you truly make Aqua-Tots feel like such a warm and welcoming place! 😊
Everyone has been so friendly and welcoming. Our son absolutely loves class, and is improving every week!
The best swimming school
We love swimming here!
My child has progressed and we are very happy with the quality of instructors at Aqua Tots. Just wish there were more class options for times for level 07. At level 07, 30 mins is not enough time in the pool and we always try to book back to back (2) classes to have 1 hour. But some days it is hard to find a make up class. Please open up more classes and times!
All staff are friendly, helpful, and supportive of my child’s safety in the water.
Very satisfied! Especially the team was really great to consider our special request and accommodate our concerns to fulfill our satisfaction. The instructor's name is Henry, which is the best! Helping my son who required a special needs! We truly appreciated the help of the entire team!
Very organized, great coaches, clean
The instructor is very good, free lollipops at tue front desk. The water is warm.
All the staff is great. My son loves it
Thầy cô nhiệt tình, chất lượng tốt.
Có một điểm chưa được hài lòng lắm về bác bảo vệ: chưa để ý để mở cửa cho các bạn nhỏ, và bác thỉnh thoảng ra bên ngoài hút thuốc, theo tôi đây là khu học bơi của các cháu, nên việc này nên xem xét, ít nhiều sẽ cơ sự ảnh hưởng đến khu vực cửa ra vào, khói thuốc không tốt cho sức khoẻ
The coaches. From their care to their customer services. Smiling, approachable, and the whole facility is well taken care of, very clean. Parents can enjoy coffee while watching
Alex is good and patient.
The best swimming coaches who truly elevate my daughter's skills to the next level!
Friendly staff, professional and everything is very clean.
The patient with our babies and the teachers are the best
We’ve been very pleased with everyone we’ve come in contact with. I wish we would have started sooner with our almost 3 year old, but our 1.5 year old is doing wonderful.
Easy booking and make up passes!
The staff is always friendly. The teachers are not only patient but give the parents instructions on things they can practice away from swimming class
We have loved her recent coaches (Abby and Delaney as a substitute). They’re kind and teach skills well and have fun with the kids.
Our daughter is learning at a great pace. The class is well structured with good philosophies and concepts behind each progression. Coach Joe is also great!!
My grandson is very comfortable and enjoys going to lessons. He is making good progress.
My daughter love it and her swimming teacher is very respectable and patient with her. I like the way that he takes his time to encourage her in learning each lesson. In addition, he is very positive with is encouragement. He truly makes her feel welcome
The customer care is what keeps me. There have been numerous times I've wanted to discontinue my son's classes but the assistance I receive with the concerns I have are dealt with in such a kind and respectful manner.
I recently spoke with Sereena regarding my concern about my son's progress. She immediately without hesitation took it on to help me get him further assessed. Providing 1:1 classes with senior team and after the attention given he has graduated! We had been in the previous level for so long and if it wasn't for her I am certain we would have still been there. She not only listened she put action in place. I am so grateful to her and her help!
I have also appreciated the care that a few other staff members have given me. As a full time solo parent my time is not as flexible. We had so many make up classes - more than I can actually remake and the team was kind and support in providing me alternatives so that I'm not losing the classes.
Sereena and Sylvia are two of my favorite faces and I always appreciate seeing their happy faces when we have class.
Always caring like a family. Great experience with them 1 yr and half.
We love it here! My preschool aged son was in tears the first lesson which was to be expected, but everyone was so good and patient. On the second and third lesson, he was all smiles. He looks forward to his group swim lessons now. I get to enjoy some complimentary coffee while I watch. The instructor gives instant feedback as soon as class is over which is helpful. The dressing rooms, swimsuit drying machine, hair drying station and the rest of the facility are so nice. My son also is excited for stickers and lollipop after class. This has been the best kid’s swim school we’ve been to!
I live how the lessons are structured. My kids really enjoy going and we love the coches!