Member Testimonials
Flexibility with kids
Loved our teacher! I feel like we learned a lot as a family, are much safer and more comfortable in the water, and are on our way to learning to swim.
Consistent delivery of a wide array of activities that involve the entire family. They help cultivate physical and emotional health.
Great instructor and friendly staff
Great instructors, challenging classes, clean studios
How easy it is to sign up for the activities on line
Classes! Lots of variety and great instructors
Friendly staff, hours and inclusivity
Lap swimming
Great personal training
I do not participate in the classes/activities, but I do use the bicycle and machines.....for about 22 years now. I like the atmosphere and rhe friendly staff. I do not need child care, but I love the facilities for children!
I love that you have group exercise for seniors. The staff are very helpful and courteous....they and the members in the groups make me feel welcome. I don't live close to Townlake, but the drive is worth it.
Great facility with lots of equipment and friendly staff
Exercise equipment primarily. Haven’t been going to classes since pandemic.
Friendly staff
Things I REALLY LIKE:
1) Friendliness, helpfulness of staff - it's a constant.
2) Wide variety of programs & exercise options
3) Cleanliness of facilities (cleaning staff works really hard at this).
4) Access to Hike & Bike trail around Lady Bird Lake
5) Convenient location, good parking access
6) Affordability
Things I wish:
1) that the Y would reopen the men's downstairs locker room. The current locker room feels cramped and crowded, especially with the constant threat of another Covid resurgence.
2) that members would refrain from using cell phones while sitting on exercise equipment that others are waiting to use. It's a bummer!
But overall, this Y is great, an important part of my day. Thanks.
Love the friendliness of the staff
The mini camps and cleanness.
House keeping,
good, but would like for towels to return. I visited in Dallas last month and they had towels.
Staff is amazing (always kind) and the spirit of Town Lake is so warm and welcoming—you’re always helping people even when it might seem like your just giving directions or just giving a smile.
Age diverse. As part of the "Medicare-enrolled population," we feel very comfortable and actually really like being among people of all ages, so to speak. Many good choices for achieving and maintaining fitness/good heath.
Also, tell staff it is a pleasure to walk in and be greeted with cheer and warmth.
It’s clean facility, up to date equipment. I have been a member for over 20 years. It nice to see you promote from within. Jude was the most appropriate person that you advanced. I remember when he handed it towels. He has always had good customer skills. He always recognizes members and makes you feel part of the Y family.
The variety! There is something for everyone!
Quality & Consistency.
The staff and members seemed to be helpful and friendly. I like the atmosphere. Although I have taken only 2 classes there seems to be a wide variety of classes.
Good variety of classes
Love the childcare and the wonderful facility
The water aerobics are great
It was super fun! The teachers were really good, I still bad at swimming but I feel much more confident around water.