Member Testimonials
Love the friendliness of the staff
The mini camps and cleanness.
House keeping,
good, but would like for towels to return. I visited in Dallas last month and they had towels.
Staff is amazing (always kind) and the spirit of Town Lake is so warm and welcoming—you’re always helping people even when it might seem like your just giving directions or just giving a smile.
Age diverse. As part of the "Medicare-enrolled population," we feel very comfortable and actually really like being among people of all ages, so to speak. Many good choices for achieving and maintaining fitness/good heath.
Also, tell staff it is a pleasure to walk in and be greeted with cheer and warmth.
It’s clean facility, up to date equipment. I have been a member for over 20 years. It nice to see you promote from within. Jude was the most appropriate person that you advanced. I remember when he handed it towels. He has always had good customer skills. He always recognizes members and makes you feel part of the Y family.
The variety! There is something for everyone!
Quality & Consistency.
The staff and members seemed to be helpful and friendly. I like the atmosphere. Although I have taken only 2 classes there seems to be a wide variety of classes.
Good variety of classes
Love the childcare and the wonderful facility
The water aerobics are great
Nice people
Great choices of programs and instructors - love it all!
The parent child swim classes are fun and yoga was great. The child watch area seems great as well.
A great place to meet friends. Everyone is welcomed and can feel free to know that this place is NON JUDGEMENTAL. GREAT COURTEOUS staff. The trainers are top notch and they are focus on your wellbeing.
Support of Pickleball activity. This includes the y providing nets and balls. Due to increased participation by beginners, there is a need for additional paddles. The wooden paddles currently in use are showing signs of deterioration. This is primarily in the handle wrap coming off. Thanks for your support of this activity.
Tricia Last name removed
I LOVE the Body Pump class and all the instructors I've had -- Michael, Betsy, Maggie. They are great, fun, motivating, and keep me exercising!
I absolutely love the outdoor boot camp class with Ashley! It is perfect for me and gets me excited for working out!!
I like that the Y makes accommodations for all income levels and all people. I like that the Y is welcoming to all.
Friendly atmosphere. All kinds of people. Swimming laps. I will begin to try some classes again but haven't done classes since March 2020. I love the art and poetry hanging in the hall to the pool.
Just a great place.
Love The morning aqua classes
A variety of programs available.
The Townlake YMCA programs are led by competent instructors who explain the process and benefit. The programs are on time and move quickly into progress. You always come away feeling the work accomplished.
I love the zumba teachers. They are all great.
clean and friendly
excellent workout machines
Great atmosphere!!
Things I REALLY LIKE:
1) Friendliness, helpfulness of staff - it's a constant.
2) Wide variety of programs & exercise options
3) Cleanliness of facilities (cleaning staff works really hard at this).
4) Access to Hike & Bike trail around Lady Bird Lake
5) Convenient location, good parking access
6) Affordability
Things I wish:
1) that the Y would reopen the men's downstairs locker room. The current locker room feels cramped and crowded, especially with the constant threat of another Covid resurgence.
2) that members would refrain from using cell phones while sitting on exercise equipment that others are waiting to use. It's a bummer!
But overall, this Y is great, an important part of my day. Thanks.