Customer Testimonials
Francis Leal was very helpful in scoping our move.
Lorraine Baird was equally helpful in project managing the activity.
And our Driver/Mover team of Steve and Angela Maidment were outstanding.
Wonderful and very professional starting with Aidan,Jennifer and the moving crew.
The crew and office staff were extremely helpful from beginning to end with my recent move from Mississauga to Waterloo. They were polite, efficient and professional in everything they did. I highly recommend Quality Move Management to anyone who wants a company who is responsible and dependable.
The movers were efficient and friendly at both ends. Nothing was lost. There was only some minor damage to a piece of furniture but it is repairable. The process was generally smooth from our perspective.
On the flip side, we had an issue with QMM, following the advice of their Belgian contact to delay the shipping until after we were officially registered as Belgian residents. We were returning citizens, we had a temporary address in Belgium for administrative purposes, QMM had all our stuff, and the risk, if any, was ours. Because of this 10-day delay, the container arrived in Antwerp on the Friday before the July long week-end in Belgium, hence C$ 480 in demurrage fees.
Right from the beginning meeting with Heather, the professionalism and organization was excellent. Lubna was wonderful to work with, answered all of my questions, and kept me up to date with all information I needed. The moving teams both in Vancouver, which was Jamie, and in Regina which was Nick were outstanding. They were friendly, highly organized and efficient.
Your company team were remarkable.
Jamie and his team were great. They went to work loading the truck, wrapping what needed wrapping and getting me out of my old house and into my new with no issues on my end. Your company will be who I recommend to friends and family who are planning a move.
Jane
Brandon was literally the best! I was extremely nervous and stressed about my move and he did a fantastic job talking me through the process and taking care of my things. He was great with my dog and super communicative. I really enjoyed working with him and if he's still around when I move again, I'll definitely be asking for him!
The team were simply amazing from start to finish. Aidan and Lorraine were fantastic during the planning phase, while Trevor, Spencer and their teams were true professionals when it came to loading, moving and unloading. No doubt there were countless others helping behind the scenes. We were delighted with the quality of the service throughout!
Great service from planning to execution. Having same person ie Randy as person driving truck on both ends of cross country move was very helpful- despite delays I was kept informed. Slight disorganization on delivery at other end not unexpected and remedied- ie unloaded article destined for storage and had to deliver missed box later. No significant damage during move. Personable, reliable service
They made a very complicated process very smooth. Provided lots of support with all aspects of cross-border moving, all the customs and car issues. And the on-site mover, Sam, was fantastic.
Everyone involved in all steps of my move were fantastic to deal with, from the virtual quote all the way to delivery day at the final destination! I was very nervous, as a family member had a nightmare move a few years ago with a different company. It was hard for me to trust someone with all of my precious belongings. They helped me and reassured me along the way, never once made me feel unimportant or brushed me off. The movers were respectful and treated my stuff with care. Everything arrived safely and was exactly the same as when they packed it up. I would definitely recommend and use them again, I just hope I don’t have to move again ever.
Your quote wasn’t the lowest, but from the very start Tara made us feel comfortable about a very complex move. This professionalism and friendliness continued with Manna and our driver, Brandon. A top notch organization with good people!
Totally professional from day 1 to completion. Packers/loaders took great care to protect the property whilst at the same time protected the items being moved, packed them carefully and efficiently and loaded them on the truck so that they were kept safe during the journey. They also engaged in friendly conversation with us, explaining their processes and keeping us advised
They delivered on time at the destination, taking care of all border control requirements and the crew that unloaded were as top notch as the crew that loaded in the first place.
No breakages or losses and all items dismantled by them were reassembled where required in the destination property.
Quality throughout.
Spencer's team was amazing, every question was answered from everyone at QMM. With such a big move for our family, you guys made it stress-free. Thank you!
Everyone I met or spoke to was extremely pleasant and helpful. They made a long distance move go as smoothly as possible.
Google research
My online search was for a well known reputable mover with experience in long distance moves. That search lead me to Allied and QMM. My first contact was with Francis Leal who walked me through what the process would entail and provided detailed guidelines of what and how to pack our boxes. A virtual video tour was arranged for Francis to evaluate our contents and arrive at a volume and weight estimate for loading the trailer and provide a quote. He needed to see in every closet, all kitchen cupboards, every dresser drawer, under every bed and yes even under the kitchen sink. His estimate came to a total of 14,044 pounds which, along with furniture, included a motorcycle, an atv, and 2 kayaks. Also, he arrived at an estimated total of 231 boxes weighing 5,762 pounds (average 25lbs per box). We counted and weighed every box that we packed and that came to 242 boxes weighing 6,571 pounds (average 27lbs per box). Final weight of the shipment was 15,260 pounds. We were totally amazed at the skill, knowledge and experience that it took to arrive at an estimate that accurate from a video tour. Unbelievable. And the final bill was less than the estimate. Lorraine Baird was our contact to assist us with the process of establishing timelines for pickup and delivery and coordinating contact with the driver. Also, she helped us with tips on packing and the do's and don'ts of the process. As moving day approached, Lorraine put us in contact with the driver Mike Murphy. This was a smart move. The driver picks and is charge of the moving crew and all that goes on at both ends of the move. He had some further insight as to how to prepare and make things easier for his crews. At the loading end they wrapped everything in moving blankets. And I mean everything, including the kayaks. Both crews worked together as a team. Each knowing what needed to be done and doing it without hesitation or discussion. Simply a pleasure to observe. Anything that needed taken apart was put back together on delivery. For our move, the tractor trailer couldn't get to either place so a shuttle truck had to be used to move everything to and from the tractor trailer. That meant everthing was handled twice for loading and twice for unloading. So yes there did end up being a few items that got some minor dings. Overall would I recommend QMM for your move? You bet I would. Ask for Francis, Lorraine and Mike.
Very efficient and this is my third moving experience withh QMM. I have another move next year around April so looking forward to eorking with QMM agsin!
The team was great to work with
Outstanding service! Made the moving experience so easy! Thanks again to everyone at QMM!
The service I've received has exceeded our expectations. You constantly kept me informed and I could always reach you. The driver, Blair and his team were outstanding!! The care they took wrapping and moving all our belongings we're so professional. We have only positive things to say about the whole experience and will definitely recommend your services to family and friends.
Everyone I dealt with was knowledgeable and professional and inspired confidence. My only complaint would be that the workers who did the final delivery at the destination only used one person to take in the mattress. This was a two-person job especially with the weight of the mattress and the flight of stairs up to the bedroom. The result was he dropped the mattress often, then dragged it along the floor and also rolled it on its end. This cause the mattress bag to rip in places and got the mattress dirty. If two people were carrying it, this would not have happened.
Roland was very helpful from the onset. Keeping us informed and very professional
Always great customer service from Tara and the drivers are always very professional.
Richard was fantastic on this last move.
The service charges are reasonable. The coordinator and the movers are friendly.
Amazing job. Very professional! Highly recommend!
Everything was smooth and professional- from our Co-ordinator Manna to our moving crew of Jami and Mike. Our moving crew was great! We had no breakage due to them. They were quick and efficient, and friendly to boot! We highly recommend this team!!
We were happy with the overall performance of the team. Tara was excellent at approximating our load. Manna was good at keeping us up to date on dates. The packing team was awesome, Nick our driver, Mark, Lester and Chester! The labour that Nick had to use in Regina was not as good or careful as the load team. Nick and Lester were amazing! The only thing I wish we had of known was to carefully look at things as they were coming in the house. Quite a few things were not where the boxes were labeled which meant we thought they were missing. At the end we were asked to walk around and make sure everything was ok but when you have 150 boxes it’s very hard to know if everything is there.
Good communication. Fair pricing. Efficient movers.
All aspects of the move were well done, from the initial assessment through to delivery. The cruise who moved us out in Canmore and into our Victoria home or excellent. Good job all around.