Member Testimonials
My experience has been a pretty good one. I did upgrade to the black card for a short while. Honestly I didn't like how lengthy it was to upgrade and really did not like how it was a lengthy process to go back to the classic membership. When I was joining I ended up signing documents several times (some confusion on the attendants part at the counter). I'm not sure why upgrades or downgrades can not be done through the app.
One issue I think that would be a quick solution: have paper towels available in the locker / bathroom.
Vanessa is the best customer service worker I’ve ever seen and hardest worker ever she slays so hard
My trainer Lisa, she is awesome. I absolutely love her
Everything was great everything I needed was there and the staff were very friendly but also very secure in their security.
Machines are spaced, clean bathroom and work area. The best : hydro massage, chair massage, and the red light.
Cleanliness and room to move about the machines
very clean and friendly people
Wonderful place to workout and great people working here.
Great new equipment
More family orinent no judgement zone
Clean equipment and environment. Quiet, never crowded. Front desk is always manned and a staff member always greets you. I feel comfortable and safe with no judgement.
It was an enjoyable experience. Every machine I wanted was available. The staff was friendly. I just wished that you could control the heat factor on the hydro beds. After a sweaty workout it’s not the most relaxing experience to lay on a hot bed.
Very Clean place to do exercise
Clean, well maintained facility. Handicap access machines are appreciated!!!
I had stopped going back in July when the treadmill equipment was upgraded. I couldn't figure out how to make it do what the old one did.
Came back in and got a quick tutorial and we're back on track.
I appreciate the friendly and knowledgeable staff.
There are not that many people in gym so I can use the equipment I like at the moment I want. It's clean and has updated exercise equipment.
Staff is super friendly, great experience overall.
Love love love this location. I've literally seen you guys cleaning the outside of the windows. The entire gym and even the showers and locker rooms are immaculate. You all work so hard to keep it that way, and I definitely notice. I use PFs all over the country. None of them come close to being this well maintained.
Always feel welcome and cared for♥️♥️
A great variety of equipment
The staff is friendly and the gym is always clean.
Clean gym, friendly staff, and a good, healthy environment.
Clean and organized
It’s very large with lots of various equipment and everything appears to be clean and new! This place is very convenient to where I live and all employees that I have encountered have been very friendly and inviting. My husband and I are both signed up and we feel that the cost was extremely reasonable.
Variety of equipment
I am a member of Planet Fitness in Williamsburg Virginia. I am here 6 months of the year. It is always clean and employees are pleasant. I like that there is so much equipment that you never have to wait or work in with anyone. I like free weights and can almost always find an available weight bench.
All equipment was up and running
I really enjoy using the clean equipment at PF, the fast wi-fi and hydro bed and massage chairs. Appreciate all the employees so much. I always want to give a special shout out and recognition to Janessa. We are blessed to have such a professional, patient, knowledgeable and caring trainer on location. Thank you!
Clean & well equipped
Plenty of equipment available. Clean facilities.