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based on 34660 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No soapy residue to attract dirt. Our office smells much better!
No harsh chemicals and efficiency of being able to shop for services, create appointments, and quality of work performed.
The service was Great!
The room still smells the same. We let it dry since Saturday with windows open it’s dry now but smells like before.
Fast service and no detergents or soaps. The technician was able to get bright pink nail polish out of my beige carpet. It feels so soft now! So happy with the results.
Communication and pride of employee do the best job possible
Friendly and helpful technicians. Pleased with the service.
Absolutely TERRIBLE communication. My carpet was still dirty. I asked to speak with a manager. They gave me a call to collect final payment. I explained my concerns and asked some questions about getting some sort of discount. Utah Zerorez mentioned that they would call back. They never did and then turned me into collections for a lousy $160. VERY DISAPPOINTED. Terrible business communication and practice.
Zerorez did a great job cleaning up a mess left from a leaky water heater. Thanks Zerorez.
Tech communicated well and kept me informed. Quick process, good price and it looks great.
They were early which is good and we liked, they got done very fast. However we don't feel like the actual cleaning was as good as what we have heard. Our carpets didn't smell fresh or clean like we were hoping.
Knowledgeable technician, efficient service, timely notifications, great cleaning
Fernando was on-time, very professional and did a great job!
Fernando took the time to educate me and help ke understand the treatments. When I called to schedule the appointment, the service was quick and friendly.
The result of the cleaning was wonderful.
Your service was just as it has been in the past.
Thank you very much.
Nice guys
Service was on time, professionally completed. James was very respectful, polite and knowledgeable. My carpet looks great. I will recommend Zerorez.
They did a great job. Carpets were cleaned and done in a timely manner. Thx
Technicians were friendly, fast and thorough. Did a great job
That the work is guaranteed
The technician was a bit condescending. The price was double the estimate and the carpets are ten times worse than they were before. The whole house stinks. And now I’m going to have to pay someone else to fix it. Will be asking for my money back.
Everything was quick and clean
The estimated quote was twice as cheap than when they showed up
The two cleaners were very polite and thorough. They even educated us about our carpet and the cleaning process. Very impressed with their level of service. I will choose Zerorez again for my carpet and tile cleaning needs.
2nd time looked a whole lot better
I was not happy with the pressure we felt from our carpet cleaner man. I felt like he was way to aggressive about what we needed. We ended up spending 3oo. dollars than we had not planned. His bid at first was $1,100.00 for 2 tiny rooms and 3 rooms a little bigger. Our home is 0nly 1600 ft. and that is with 3 bathrooms and a entry way and kitchen and washroom, not carpeted. Also i wrote a review for you in January of 17 and you were going to keep track of it and I would get a discount. We are just senior citizens not trying to get taken advantage of. it is questionable if I use Zero Rez again.
Technician was very polite, careful and did a wonderful job. Was able to remove some stubborn spots. Very happy.
We used to love Zerorez but after this last time I am SO disappointed. Somehow our carpets smell 10x worse and smell in areas that didn’t before. I waited it out thinking maybe it just brought up smells but it definitely hasn’t gone away. I just spent over $300 and feel like my house is less clean than it started. We also ended up with a couple of crusty spots on the carpet which made me chuckle because clearly there was “Rez”. Our cleaner also made a comment about having to rush through jobs on saturdays because of how busy saturdays are and he finished WAY faster than they normally finish and I don’t feel like it was done well. The tech that normally comes leaves our house smelling fresh and takes the time to ensure care. We used to be a customer for life and now we would never use your company again.
Right on time, professional, friendly and affordable.
The workers are clean, polite,and professional. Brayden and Stockton were kind, knowledgeable and happy to answer questions. They were so respectful of my home.
My youngest son has a syndrome that causes him to be immobile for longer than most kiddos. The products are safe to use, especially when I have one that is always scooting, rolling on the floor.