What our clients think of us!

EVERYTHING!

Manuel Montes and Crew were outstanding, personable, professional, fast and efficient. The service was extremely afforadable and the results were amazing.

I would recommend Zeroex service to everyone.

I like the purified water Zerorez uses. Their system really gets the dirt out of my carpet--and I've tried other carpet cleaners that haven't worked--so I know their system works for me.

The technician came in the time frame I was given when I scheduled. It only took him about 20 minutes to clean the stairs and hallway. I did not inspect the carpets until he was gone. When I walked across them they were soaking wet. I immediately called and they had another tech here in about and hour and a half and he cleaned up the excess water from my carpets. If don't know if the tech that cleaned my carpets was new or was just in a hurry but hopefully this won't happen again. Thank you for taking care of the situation so quickly.

I didn't like all the extra services being promoted & especially disliked being asked to write about the experience.

Very good and thorough cleaning of carpets in our home

I love how clean my carpets get and how long they stay clean

Our carpets looked great after they are cleaned and smell clean also. Our technician Isaias Melchor was very nice and worked hard to make our carpets look great.

The service was good. The person who came, David, was professional and polite. I had an issue with the cost and the time involved.
I had planned on doing some cleaning in my heavily trafficed areas. Those areas were clean but it seemed very unreasonable to more than double the price to include pet treatment. I would have liked to use the pet treatment in all areas, but the additional price was extreme. In addition I had moved all of the heavy furniture out of the way or outside to allow him the best access and speed. I measured the area to be cleaned after he left and found that it measured out to exactly 654 sq ft. That was determined by his eyeballing the area to be 5 areas and so instead of the initial idea of $69 plus what I would assume would be some additional charge, I did not anticipate the extra 25% of the area would more than double the price. So a estimated cost of around $110-$120 ended up with pet treatment to $240. $70 advertised price to $240 with extras and add on is more than unreasonable. That is more like bait and switch.

Additionally, It has now been 48 hours since the service and my carpets are not yet dry. I have had ChemDry come in on a few occasions and never had this length of dry time. I was told it would take 6-8 hours to dry. So now I have guest coming to my home the house still has a bit of a musty smell from the carpet drying. I like having the carpet clean but I am not at all satisfied with the price or the current smell and wet carpet.

I am unsure on how you could remedy this problem. If you were to refund my money or larger portion I would feel compensated. Or if you were to offer me a redo at a later date I would be agreeable to that.

It should have been more clear upfront the costs and there should have been a more accurate measurement of the areas to be service.

At this time I would not recommend nor your use your service again.

Name removed

FAST, KIND, VERY PROFESSIONAL and I LIKE WHAT I SEE WHEN THEY ARE DONE.

Cleaning of carpet and chair was excellent! Man who did the work was very professional. It would have helped if I had known the costs of cleaning chairs and rugs before hand. But I am happy that I had them cleaned.

RESPONSE TIME EXCELLENT--QUICK APPOINTMENT TURNAROUND; EFFICIENT, THOROUGH, TIMELY SERVICE; COURTEOUS AND KNOWLEDGEABLE SERVICEMEN; GOT THE JOB DONE WELL; VERY ECONOMICAL.

I really apprediated the friendly service of the gentleman who serviced our carpet. He took the time to explain your procedures and performed work we had not even scheduled. My carpet is now responding like new. Thank You!

Professional technician.

Carpets were clean and didn't take long to dry. They took care that the corners of walls and furniture did not get scraped by the hose.

i sent an email to your company regarding this matter already and have received no reply. The technicians were very professional, very nice, and explained everything very well. We were impressed when they put on their booties, and put up the doorway protectors. Then they went thru the upstairs took all the vents off the ceiling, cleaned, screwed them back in all closed. Then they went thru the main level, moved all the furniture and rugs to get at the vents, cleaned them and put them back closed. Then they left. So i had to go thru and take all the upstairs vents (10 of them) off, to open them, then screw them all back in, then go thru all the downstairs vents (10 of them), reopen them, and put all the furniture and rugs back where they were. Then i had to go thru and vacuum up all the crap that came from screwing and unscrewing the upstairs vents. And pick up the larger debris that they manually removed from the main level vents and left on the floor.

arrived on time. professional service.Great looking carpets and furniture when done.

I thought you did a good job

Soap free, or so I'm told. Fast and seemingly efficient. Respectful technician.

the carpets are cleaned nicely and they dry fairly fast.

The pet spots in the hall were still there after the carpet dried. The rest of the house look very good.

They did a great job! A little over priced and I didn't like that they kept trying to sell additional things: stain guard, tile and countertop cleaning. Those were way over priced. But very satisfied with my carpets.

My carpet looks brand new! The service was great, Isaha was on time and so friendly. I will never have my carpet cleaned in any other way and will highly recommend Zerorez to all of my family and friends.

prices that are quoted over the phone were no where near the final price once the job was done

I thought the stains in my carpet would come out better.... it might just be the carpet. I'll have to try another company to see what they can do. The technician who came was very polite, friendly and professional.

The carpet was damp for 24 hours. It could have been the protector spray was a little heavier in some areas. The carpet was very clean though and they were very courteous

I have liked the service in the past. I have used you for about the last 5-6 years.

I liked Manuel and the way he explained and the job, the carpet and what to expect. I also liked the fact that he was clean cut, worked the entire time he was here and did a thorough job. My carpets looked great and when he came back to fix one spot he was quick and it looked great when he was done. I also had my couch and tile done and I was extremely pleased with both of those jobs as well. I will definitely be a repeat customer.

They cleaned well and the carpet was soft when it dried.

With your company it is constantly a bait and switch game. You offer promotions but then you have no intention of letting the customer pay that price. Once the technician gets to the site, it is one upswell after another. Even the &
$25 coupon you offer for doing this survey can't be used at the next visit because it can't be combined with any other promotion and you are always running some sort of promotion so the whole thing is a cluster. The two times I've had zerorez to my house, I have felt your company is just there to see how much money you can get out of me.

the cleaning consultant answered all my questions was in and out in a timely mannet