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based on 33925 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My carpets look new again! We spent nearly $10,000 on our carpet and were very careful with our shoes, etc. for the first little while since it is pretty light. Over the last few years we have gotten less careful and we started to have a dark "path" throughout the house. I was very anxious to see how Zerorez would clean my expensive carpet, especially since there were no cleaning agents involved. I had heard from friends that Zerorez did a good job but I had never used them myself. There are many other companies out there that are less expensive but I decided to listen to my friends and pay a little extra. Oh my gosh--my carpets look awesome!! And I love that the carpets were dry quickly and that there were no chemicals used. I have little ones around and that is important to me. I will 'invite' Zerorez back again next time I need my carepts cleaned. Not to mention the guy who came to clean my house was careful with my house and furniture and I appreciate that. Thank you so much! I am a very satisfied and happy customer.
My carpet looks like new again and I thought it never would.
Clean carpets, easy to work with.
Rug looks good! Very pleased.
I would like to have some kind of official company receipt when you take my rugs to be cleaned, similar to what a jeweler gives when I leave a valuable piece of jewelry with them. I was left a scrap of ripped paper, written on it, said you had taken my Chinese silk rug. Additionally, I was told that I would get my rug in 2 weeks, a month later I emailed about the rug and received a phone call that it was ready and would be delivered the next day.
The theroy which seems to be solid and from what I can tell factual. I have used you twice and the service is above the rest.
the cleaning system and professional worker,Eddy
Zerorez does an excellent job
Easy to schedule, communicated time of arrival well, got job done in a reasonable time frame, and was cleaned good:)
Customer service training is excellent. Excellent results. Priced right
Friendly, reliable, effective.
I felt that you tech did a great job and was genuinely interested in getting my carpets clean.
My experience with Zerorez was excellent. From my first call to the day my carpets were cleaned I was treated very, very well. The carpets are so clean and I will definitely call Zerorez again!
Great customer service, great products are used, will recommend to family and friends. Still waiting on Boondocks $25.00 promo.
Thanks
First name removed Williams
The tech was so helpful in making sure my needs
We're met. He was efficient friendly and did a super
job on my dirty carpet. I love how quickly it dried and
I think the flooding worked. Thanks so much I will definitely
use you again. First name removed
I like my soft carpet and the lack of smell left behind.
Service was friendly, professional, and respectful of my time. Thanks for being on time and letting me know whenyou would be here.
My carpet was so bad and it cleaned up so nice.
Flexibility and the service
No residue!
A very good job!The carpet looks amazing
He didnt get here until really late, 530. He didn't do all of the areas that were requested. He was in ahurry and didn't remove the stains that were removed the time before.
I like the cleaning system. My carpets look great and my entire home looks so clean!
I like that no chemicals are used.
The technition was on time and efficient. He took every precaution to protect walls and furniture.
Carpet was very clean, services and options were explained very well. The serviceman was very personable, professional and pleasant.
Isaia was very cordial and responsive to our requests. We asked him an opinion about an old carpet in another room and his response was honest and professional. The carpet stretching was very well done and the carpets are very clean!
We are very satisfied with the results. Our carpets look great.
The carpet looks great after being cleaned and technicians are friendly and respectful.
Jared our technician was very knowledgeable, conscientious and personable. He explained everything until he felt we understood the process. He went above and beyond with the pet treatment, double checking to make sure it was successful. He took extra time to test fabric and made sure it could handle the cleaning. My carpet and sectional look and smell great.
Jared is a real asset to your business.
I called Zero Rez after having my carpets cleaned to tell them of 2 problem areas in the cleaning process. I got a recording that said "leave your name and number" and they would return my call as soon as possible. Never heard from them. Other than those two areas the carpet looks beautiful!