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Client Testimonials
The technician was very knowledgeable about the products and pricing. He recommended the pet treatment for our carpets which helped the smell go away almost instantly! He was very thorough and fast and answered any questions I had! Also very reasonably priced! I would recommend Zerorez to all of my family and friends!
No residue and the tech was easy to work with.
How well my carpets were cleaned.
This is my 3rd Time using zerorez … This was the best time ever, beyond all expectations! Kirk was incredible knowledgeable and cleaned so well! He was very personable and will recommend having him again! Thank you so much!!
Houston Hinson
Classic Houston Landscapes
triangleyardwork.com
Zitazita.com
The technicians are always prompt, courteous, professional and very knowledgable. This particular time, they really went out of their way to offer cost effect options for smoke odor in the house, and when the product that was needed was not on the truck, the head technician from the office brought it over and also spent a little time talking with me about solution options. I've used Zerorez several times, and they ALWAYS deliver a great cleaning and wonderful service! Thank you!
The technician that came to my house was fabulous! Super professional, thorough & very helpful!
Professional and on time when they said they would arrive. The technician was very knowledgeable and friendly
Technician was very thorough and polite. The treatment for pet stains was a plus. My carpet looks great.
Great service and Caleb was fantastic!!
DJ was knowledgable, professional and friendly. I had about given up hope on my carpet looking good again. I am so pleased with the results.
Great, clean carpets!
My technician was top notch
Scheduling and arrival exactly as committed
Knowledge, professionalism, great work in a timely manner. Kevin was great!
Quick, my carpets look great
Technician was knowledgeable and friendly. Service was great and the entire process from scheduling to completion was very smooth..
It was easy to schedule without long delays; staff was courteous; Miguel,the gentleman who came to our house, was very nice and did a great job. Thank you.
Great product removing stains and keeping them gone!
Service was super!
Promptness, professional staff, cost
The2 men who service our home were very professional and courageous and did an excellent job!
Timely, courteous, great cleaning job!
Professional employees. Outstanding service.
Carpets very clean with no residue to collect dirt. Technician was great. Very thorough and would want to use him again.
Friendly and hard worker, did a great job!
The technician was excellent and the process went smoothly. The only issue that I have is that the stains started coming back just a few hours after he left. The last time we had you clean our carpets the stains did not start coming back for about 3 months. I am very disappointed in the results. I
Quality with a smile and pleasant personality.
e Ministries
Attitude, competence, and efficiency of the workmen.
Friendly customer service and helpful with all the questions I asked.
Greg did a fine job. Close attention to detail and communicated well.
I am very pleased with the service. Not sure about the add-on $75 deodorizer .....
See my first trip review for 1/27/17.
Kenny was the 2nd tech sent to attempt to correct the mess left on the first trip. Kenny was polite, friendly, and did his best to correct the situation. Since our carpets had remained wet and then damp for 3 days and since they had a tacky feeling when touched, Kenny redid the entire house and spent time vacuuming up the excess water left from the first visit. The carpet dried pretty much in about 10 hours and the tacky feeling was gone. Kenny removed almost all the original spots and cleaned the stairs which looked uncleansed after the first visit. Overall, our house looked as we expected it to look after a cleaning.
Unfortunately, the orange spot in my office returned after the carpet dried (wicking?).
On a 3rd trip Kenny tried again and again the spot disappeared while wet but returned as the carpet dried. However, the spot looked to be about 85% to 90% gone when dry.
A fourth trip by a new tech Caleb focused only on that orange spot. Again it disappeared while wet and he tried to dry it fast with fans. But, the next day it returned. It currently is about ~97% gone. With the blinds opened and nothing in that area you can still see the slightly darker area as if something spilled on it.
My concern is that if we decide to sell the house later this year (a possibility) a buyer may insist on cleaning the carpets again and if that area does not clean up we could have a carpet replacement situation. Unfortunately, the stairs, the 2nd floor landing, and the 3 rooms upstairs are all one continuous carpeted area. Re-carpeting one room is really not an option since it will not match.
Possibly Caleb can offer his input since he tried his best to stop the wicking that is apparently happening.
You folks have been very responsive to this unexpected problem and if the first trip had never occurred, I'd easily rate you as and A+. But the first trip did occur.
Kenny and Caleb were both sharp and a credit to your firm. Ricardo is not. Maybe it was a bad day for him or faulty equipment was involved.