Zerorez Portland
9540 SW Tualatin-Sherwood Rd.
Portland
OR 97062
United States

Client Testimonials

Report a concern   July 14, 2019 — Rated 10 out of 10 by Alesia Zorn Zerorez Portland
What do you like about our products and services?

William did a fantastic job! He came to clean our sofa and loveseat, they looked like new when he was done. He was very respectful of our home, our pets and our time. I'll definitely be requesting him next time.
Response from Zerorez Portland:

Thank you! We are glad William was able to deliver an exceptional service for you!
Report a concern   July 13, 2019 — Rated 10 out of 10 by Susan Mori Zerorez Portland
What do you like about our products and services?

Great customer service
Great result!

Report a concern   July 13, 2019 — Rated 10 out of 10 by C.P. Zerorez Portland
What do you like about our products and services?

No crunchy carpet!
Response from Zerorez Portland:

Thank you!
Report a concern   July 13, 2019 — Rated 10 out of 10 by Dennis and Lori Bell Zerorez Portland
What do you like about our products and services?

On time reasonably priced and a quality job.
Response from Zerorez Portland:

Thank you!
Report a concern   July 13, 2019 — Rated 10 out of 10 by Cindy Arp Zerorez Portland
What do you like about our products and services?

Fast & my carpets look great.
Response from Zerorez Portland:

Thank you!
Report a concern   July 12, 2019 — Rated 10 out of 10 by L.K. Zerorez Portland
What do you like about our products and services?

The carpet is clean and was cleaned in a timely manner. the tech was polite, called before he came, arrived on time, explained what he was going to do, and got it done.
Response from Zerorez Portland:

Thank you! We are glad Nick was polite and explained the process to you.
Report a concern   July 12, 2019 — Rated 10 out of 10 by K.S. Zerorez Portland
What do you like about our products and services?

They got spots out that other cleaners have not gotten out. The carpets dried fast and were soft
Response from Zerorez Portland:

Thank you!
Report a concern   July 12, 2019 — Rated 10 out of 10 by K.U. Zerorez Portland
What do you like about our products and services?

I love the smell after I’ve had my carpet cleaned and how great it looks. Techs are always super friendly and informative. Great job zerorez!
Response from Zerorez Portland:

Thank you! We are glad Bentley was able to clean your carpets up to your expectations!
Report a concern   July 12, 2019 — Rated 10 out of 10 by L.J. Zerorez Portland
What do you like about our products and services?

No chemicals!
Response from Zerorez Portland:

Thank you!
Report a concern   July 12, 2019 — Rated 10 out of 10 by J.J. Zerorez Portland
What do you like about our products and services?

prompt and friendly
Response from Zerorez Portland:

Thank you!
Report a concern   July 12, 2019 — Rated 10 out of 10 by S.W. Zerorez Portland
What do you like about our products and services?

No chemicals
Quick dry time
Professional and courteous technicians. This one was particularly good
Consistent good service over the past 5 years
Response from Zerorez Portland:

Thank you! We are glad Audric was able to deliver an exceptional service for you.
Report a concern   July 12, 2019 — Rated 10 out of 10 by A.B. Zerorez Portland
What do you like about our products and services?

Great job. Carpets are clean and smell nice and there is no residue.

Response from Zerorez Portland:

Thank you!
Report a concern   July 12, 2019 — Rated 10 out of 10 by D.P. Zerorez Portland
What do you like about our products and services?

Friendly technicians, carpets are always exceptionally clean, always an amazing result
Response from Zerorez Portland:

Thank you! We are glad William was friendly and made your carpets exceptionally clean!
Report a concern   July 11, 2019 — Rated 10 out of 10 by Bradley ONeal Zerorez Portland
What do you like about our products and services?

Always great service. Zerorez comes to my house every 6-8 months. Prices are fair and unique to your specific application (room size, stairs, etc).

Response from Zerorez Portland:

Thank you so much for the your business & positive feedback. We appreciate your return business.
Report a concern   July 11, 2019 — Rated 10 out of 10 by D.P. Zerorez Portland
What do you like about our products and services?

Exceptional customer Service. William was clear and knowledgeable about services provided.

Response from Zerorez Portland:

Thank you so much we pride ourselves in having great customer service and technicians whom are both knowledgeable & friendly.
Report a concern   July 11, 2019 — Rated 10 out of 10 by M.C. Zerorez Portland
What do you like about our products and services?

The technician was prompt, professional and courteous. He has been to my home once before with Zerorez. This will be our only carpet cleaners for as long as we own our home. Thanks

Response from Zerorez Portland:

Thank you so much for the wonderful feedback. We love & appreciate return customers so thankful for your business.
Report a concern   July 11, 2019 — Rated 10 out of 10 by S.A. Zerorez Portland
What do you like about our products and services?

I liked the fact that our tech guy was up front and honest, didn’t just tell us what we wanted to hear.

Response from Zerorez Portland:

Thank you for your feedback. We pride ourselves in giving great honest service. We appreciate your business.
Report a concern   July 11, 2019 — Rated 10 out of 10 by Deidre Schuetz Zerorez Portland
What do you like about our products and services?

Great customer service!
Response from Zerorez Portland:

Thank you so much.
Report a concern   July 11, 2019 — Rated 10 out of 10 by J.C. Zerorez Portland
What do you like about our products and services?

Willy was a delightful guy and performed a miracle cleaning my carpets. They look wonderful!!
I am familiar with Zerorez products and find them successful.
Willy deserves a big 10 for his successful job
Cleaning my carpets!
Joyce Last name removed
Response from Zerorez Portland:

Thank you we appreciate the amazing feedback. We love positive feedback.
Report a concern   July 11, 2019 — Rated 10 out of 10 by A.E. Zerorez Portland
What do you like about our products and services?

Chris did a fantastic job! He was van-jacked on his way to our office, fought off the assailants, and still made it here just a little later than scheduled. He even managed to call to say he would be late, as he was throwing the last van-jacker from the van! Now that's good customer service. He did a great job cleaning our carpets and was able to remove more of the stains than the three previous carpet cleaning companies (combined) we used!
Response from Zerorez Portland:

What an awesome story about how deeply committed our technicians are to providing timely & professional service.
We are so happy that we were able to remove those stains and give you the service you were looking for.
We look forward to our continued business with you.Thank you for you business.
Report a concern   July 11, 2019 — Rated 10 out of 10 by T.G. Zerorez Portland
What do you like about our products and services?

Customer service and communication

Response from Zerorez Portland:

Thank you for your feedback. We appreciate your business.
Report a concern   July 11, 2019 — Rated 10 out of 10 by cynthia nevarez Zerorez Portland
What do you like about our products and services?

My carpets are beautiful and remain soft I love this company

Response from Zerorez Portland:

Thank you for your wonderful compliments. We pride ourselves in providing excellent customer service & a quality of service that we can be proud of. We look forward to continuing to provide you with a high quality of service.
Report a concern   July 11, 2019 — Rated 9 out of 10 by J.T. Zerorez Portland
What do you like about our products and services?

Nick was very knowledgeable and personable.

Response from Zerorez Portland:

Thank you, we appreciate your business.
Report a concern   July 11, 2019 — Rated 10 out of 10 by D.S. Zerorez Portland
What do you like about our products and services?

Was happy with the knowledge that the person had who cleaned the carpet. It dried a lot faster this time and feels much softer after the cleaning.
Report a concern   July 11, 2019 — Rated 10 out of 10 by Natalie Haywood Zerorez Portland
What do you like about our products and services?

Courtesy of staff and quality of service provided.
Response from Zerorez Portland:

Thank you so much for your feedback.
Report a concern   July 10, 2019 — Rated 10 out of 10 by Jeanette Rowan Zerorez Portland
What do you like about our products and services?

I can't say enough about Zerorez, it is great. My old carpets look great. I can't hardly wait until I get new carpets, when I can afford them. I have told a lot of people about it and they said they would try it.
Response from Zerorez Portland:

Thank you for your positive feedback. We appreciate your business & your willingness to spread the word about our services. We look forward to providing you with clean carpets for years to come.
Report a concern   July 10, 2019 — Rated 10 out of 10 by Kathleen Werner Zerorez Portland
What do you like about our products and services?

Everything!
Response from Zerorez Portland:

Thank you
Report a concern   July 10, 2019 — Rated 10 out of 10 by D.P. Zerorez Portland
What do you like about our products and services?

Zerorez is able to get things looking clean again without any crunchy carpets.
Response from Zerorez Portland:

Thank you & we appreciate your business.
Report a concern   July 9, 2019 — Rated 10 out of 10 by S.A. Zerorez Portland
What do you like about our products and services?

William did a great job at our place. Went over everything with us and asked if we had any questions.
We will certainly ask him to come back next time we need something done.
Response from Zerorez Portland:

Thank you we appreciate your feedback & look forward to doing business with you in the future
Report a concern   July 9, 2019 — Rated 10 out of 10 by Nell Johnson Zerorez Portland
What do you like about our products and services?

The technician was very polite and did an excellent job. The only improvement I can offer is a better estimate of the arrival time. I was ready at 12:00, the stated appointment time, but he didn't arrive until 1:30. Perhaps the tech could text the customer and give them a more reliable estimate when appointments are running behind.

I will definitely use Zerorez again next year!
Response from Zerorez Portland:

Thank you so much for your feedback. We book our appointments in blocks of 4 hour windows so it is just an estimated arrival time window depending on how the job before you went it may or may not make the technicians time run slower or faster this is why we have our technician call you when they are between 2-30 minutes away from your home. We have to allow for things such as traffic, drive time and unexpected heavily soiled carpets. We pride ourselves in attention to detail, friendly staff & excellent results. We look forward to providing you with excellent service.

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