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based on 84544 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The only company I refer to clean carpets! Never over saturates the carpet and drys qyickly!
My carpet is clean and looks good!
Arrived on time. Friendly and efficient. Doesn't use chemical.
Lack of chemicals and empowered water. Kind and friendly staff. Ease of scheduling appointments.
Not using chemicals. The feel of the carpet after cleaning. No chemical scent.
Flooring not clean.
On time, very organized, carpets look great, dried fast and smell fresh- no soap smell!
Good products and service. We are happy with the way our carpet looks now.
The tech was very nice and did an excellent job cleaning our carpets.
You were prompt and courteous.
We had to move our furniture ourselves, not so with other companies.
The high traffic areas are not any better, except for the one spot where the tech showed me that scrubbing made no difference.
You are a carpet cleaning business and I was shocked to see the technician didn't wear some kind of booties over his shoes. Our carpets were wet and he kept walking from outside to inside on the wet carpet causing the dirt on the bottom of his shoes to turn to dirty water which got on our carpets. I understand he was cleaning but come on, I have had people come over to the house to put furniture together and they wore booties to not dirty up our carpets. Because of this I will not use zerorez again. The carpets did seem to be well cleaned with no stiffness, but just felt zerorez would have at least given the appearance they cared more by covering up their dirty shoes.
Every employee that I spoke to was very professional. Our tech, Sean, was great. He arrived when I was told he would and he was very polite and personable. He explained everything and answered all our questions to our satisfaction.He was hardworking and did a great job on the carpets. We are very happy with Zerorez and Sean.
I've referred zerorez many times! Love the easy appointment-setting process, the professionalism of the techs, and, of course, the finished product.
Everyone I spoke with on the phone and the carpet tech who came to our home was exceptionally professional. Our carpets look beautiful!
Not all the dirt came out of the high traffic areas. Improve your cleaning technique
Person on front desk was very personable, but could use instructions on how to print out a receipt.
I like that they are soap free and are in powered water, I recommended your company to my daughter that lives in Washington.
Prompt,courteous and rugs dry quickly
Carpet looks great and the service guy went over and above the norm. Thank you.
Timely, courteous..... Value
Not too damp once completed and completely dry in only a few hours.
Our rep was on time and extremely professional. He walked us through everything he was doing and gave us notifications of how much longer he would be through the whole process of cleaning our tile and carpets. Would recommend to others!
My carpets were very clean
Service was excellent Casey was very professional.carpets and sofa look great thank you
Your technician went the extra mile to insure my satisfaction. Iwas very pleased with the job he did.
The customer service is awesome and my carpet looked 100% better
Clean fresh feel to carpets and tile after
Servicw
My carpet
That there is no harsh or harmful chemicals used and it doesn't take forever to dry.