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based on 34865 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Services were very personable and efficient with no leftover smells or perfumes. The carpet looked great and I was very pleased with the courtesy I received and the explanation of the services and results. The carpet dried in the time given.
The fact that you don't use chemicals and I have used Zerorez twice in the last 9 months to get rid of the bad chemicals and smells from previous carpet cleaners that were making me sick. Unfortunately the last technician wasn't as good as the first one who came out but I would only use Zerorez and next time will ask for a different technician.
Always show up on time and do excellent work. Brian (who had shoulder injury) who cleaned the carpets at our office did exemplary work.
Stain removal on white carpets
I like that there are no harsh chemicals or soap build up left in cleansed (treated surfaces) yet the end product is just as clean. The technician was great. I am very picky & he was completely understanding & asked that I let him know if any of the surfaces were not up to my standards & that he would be happy to go over those areas again. That is what I call good service!
Larry was professional, on time, and did
A great job. Thank you for the great service.
great job, nice man and helpful
Competence and affability of technician. End result of process.
Larry did a fantastic job. He was on time, he called to let me know when he would arrive.
He was professional and polite. Thank you!
Client accidentally selected a 2 instead of a 10. She kindly asked us to resubmit so she could get it right. hehe... mistakes happen to the best of us sometimes. Have a good weekend!
Robert did an excellent job. Would like for Robert to do all future cleanings at my home.
It works! We have had Zerorez out several times and are very pleased with the results! The tech who did the cleaning (Dave?) was professional and courteous and did a great job.
Cleans very well.
Not enough experience yet to offer an opinion
The customer service was wonderful!
Great customer service and Dennis, the technician was even better. He was very knowledgeable and explained the process and the additional services. Would definitely recommend Zerorez especially due my experience with Dennis.
The representative that conducted the cleaning did an excellent job! Very satisfied with results.
I like the fact that there's no chemicals used. My carpet looks great!
Customer service was great. I don't have much to compare to, as far as stain removal goes, but there were a lot of stains still left. It seemed like his machine was struggling near the end and left oil in my driveway.
The carpet was soft and clean next day.
Very happy with professional service. I like the special cleaning process does not leave soapy residue. Anyone cleaning their carpets should use Zerorez.
It's very expensive, even for "green" carpet cleaning.
dont soak the carpet so much! Still wet after 2 days
I like the zerorez process because it cleans the carpets well-even with older carpet. The technician, Dennis Kennedy took extra time to get out a couple of bad stains that I did not think wo/ever come out. Dennis is a pleasant and respectful employee. Thanks you zerorez and Dennis.
The carpets are really clean after and feels so sof.t
This was the second time within a couple of weeks that we scheduled you to perform some repair work in addition to cleaning. On the first go around, the tech showed up without the necessary tools and supplies so I chalked it up to a simple miscommunication. The second time (the most recent appointment) I made a very specific point of mentioning the repair work when I made the appointment. Moreover, when your people called to confirm the appointment, I again reminded them of the repair work to be done and that I did not want a repeat of the experience of just two weeks before. The young woman said she would make sure the reminder got to the tech and that we could expect him to show up between 9:00 - 11:00 am. Around noon I got a call from the tech saying he didn't get the word on the repair and had to stop by somewhere to pick up equipment and supplies. When he had not arrived some two hours later, I called his cell phone only to learn that he was still trying to get his hands on the needed supplies and hoped to arrive in the next 45 minutes. He finally arrived somewhere around 2:00 p.m.
Long and short of it, I lost a whole day of work due to miscommunication within your organization. And it was the second time it happened.
While I have no complaint about the quality of the work that was done, the whole experience left a sour taste.
Reached out to client to resolve this issue.
The technician was very professional and informative.
When our rug was returned, it had a round wet spot about 10 inches in diameter. I could not ask the technician what had happened and how to best clean it up because he had called me while I was at an appointment at 10:50 a.m. To ask me if he could drop off the rug. I said no as I was busy and not home. I asked if I was scheduled to have the rug delivered between 1:00 and 4:00 p.m. He said yes. I asked him to deliver it then. He complained about having to stay in the area until then. He called me again at 10:57 a.m., still in the middle of my appointment, and asked if he could put the rug on my porch. I told him no. He asked if he could get a neighbor to take it. I said no. He asked if he could put it on my back patio or he would just return it to the cleaning facility and I could reschedule another appointment . As we were going away on a trip the next day, I told him to go ahead and put it in the backyard. This caused me to have to help my husband carry it into the house after we tried to dry the wet spot in the sun. Very disappointed!
Product and service is very good.
Tech was awesome, quick, and knowledgeable. Carpets look great!
Well the concept is amazing a chemical free/soap free carpet cleaning but even after a call back for spots that reappeared they are coming back again and we even paid a bit extra at the service call for the added product that was recommended to prevent this.
I do not feel we can call back for another service call as when I called the for the one we received I felt like I was putting them out and being a bother.
I am very sad as I really wanted to have my home carpets cleaned if the results were wonderful from the business carpets.
The service guys have always been friendly efficient and really do an amazing job getting the carpet clean.