based on 40024 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The customer service was good, friendly technician, great prices and quality work.
Had an issue with a service provider. He created a scheduling a challenge and did not arrive as anticipated. I rework my day to be available. Getting a replacement person to complete a tile cleaning. Responsiveness is generally good. Will update the review once project is complete.
"Jordan" was the tech that cleaned our carpets and tile. He did an amazing job. We have always been pleased with Zerorez, but this last time was the best. Jordan also provided some suggestions on how to keep our flooring in good shape.
Lee O did a great job on our 30 year carpets.
Service was good. Tech was on time and was done with an hour. Our last room does have a smell of dog urine and not sure if it was all sucked up or if there is an additional cost. We couldn’t smell it until it was fully dry not during or after it was clean. But all is good.
I overpaid ($810.00) after i received $200.00 off my initial quote for some tech to come in and wet vacuum my carpets and mop my floors. ONE TECH was in and out of a 2800 sq ft home under two hours…lol ridiculous
Alll
Overall experience, cost, ease of appointment, professionalism of technician
Everything okay from product to staff.
Everything.
I’m never disappointed with Zerorez. My carpet looks great!
Great service, very knowledgeable, super friendly but most of all my area rugs are new again.
Thank you Daniel Larson for a wonderful job!
We've been using Zerorez for about 5 years, we are a former Chem Dry customer. Zerorez gets our carpets cleaner, they seem to stay cleaner longer as well. The technicians have always been professional. they do try to upsale you other carpet cleaning or tile cleaning services, when they do this they're good at discounting the cost of the service or throwing something in at no cost.
Great customer service and work
My carpets are clean, smell good, and are softer!
I have been using Zerorez for the last few years and have never been disappointed. Will is the one I call and he is very thorough and professional. Really takes care of his customers.
Easy to schedule, good value, great results!
The few stains we had did not even lighten which was the reason for using your service.
Very disappointing.
We’ve had better service in the past.
Zerorez is always very professional, are reasonably priced, and show up on time!
I thought that with cleaning the carpets the perfume smell would leave. And the technician even saw where the spill was.
But it still smells,
It was generally ok. But I was mainly getting the carpet cleaned to have the perfume removed because I am very allergic to perfume.
First name removed
Great customer service, no high pressure to sell you a service that you do not want.
They also do an excellent job on cleaning your carpets,
Technicians are very knowledgeable and helpful. Products are effective.
We have a dog and she has had a few accidents on the carpet. Your technician was able to get all the spots out of the carpet. It’s looks almost new.
I liked how easy scheduling a service was. I liked how friendly and prompt my technician, Major, was. I liked how my carpet felt after the cleaning. First time using Zerorez and I will use them again.
Services are always professional and my carpet always looks brand new!
Just unbelievable the job you do! I can’t wait to get rid of so much stuff in the bedrooms so you can come back and clean everything
I don't know what you need to do to improve. The carpet looks very good and the tile looks a lot better than it was. Price difference between doing carpet and tile was large. I'll just need to get the carpet done more often than the tile to keep things affordable.
Will and his helper were prompt and very professional. They did a great job on our carpet!
We will definitely be using Zerorez again😎
On time. Professional
Technician was on time, nicely dressed, and honored the estimate