- Phone: 904-891-0631
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based on 29097 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great job, fast efficient and excellent job
The service technician was polite, knowledgable about the product and process.
The crew was very professional and friendly, did a great job cleaning the carpet was fast.
The carpet looks so good and clean
Trey cleaned all of my tile floors and did an excellent job!
Professional service and great products. Will definitely use again and recommend to family and friends. Thank you Zerorez!
Gabriel was excellent
Antonio was polite and friendly and did a great job!
The technicians were excellent when cleaning our AC
Harrison was friendly, kept me updated on his process, and was quick while doing a great job. I also appreciated how fast they scheduled him to come out day of!
Thank you for coming out in an emergency. Your office staff and Trey, were wonderful.
The tech Joshua was very professional and friendly. He explained the process and got right to work. Great results!
Always amazing service, quick and thorough.
Technician was nice efficient and new his product
We regularly use Zerorez to clean our carpets and area rugs. We come back continually because they offer such good customer service. They arrive when they say they will. They call me hen they’re on their way. Their product does the job and leaves everything clean.
good friebdly service
Consistency
Great product and service!
Great service from start to finish. I highly recommend this compsny
We were informed during all aspects of the job and Jake was on time, efficient and courteous. Cost was reasonable and the job was well done.
Job was on time. Employees were very friendly and did a great job. It was nice that they vacuumed the floors when they were done. Highly recommend them and will use again in the future.
Friendly device, no soap or chemicals. Good results. Reasonable price.
Anthony was fantastic! Our floors look new again. He was informative and friendly. Very knowledgeable and did an outstanding job!
They always do a beautiful job and go beyond and above!!
Very professional and upfront with procedure and costs. Colton was great and personable. I did have an issue with spots coming back up after drying but Zerorez is sending a tech tomorrow to rectify it. Fingers crossed.
Professional and efficient.
Customer service and technicians are fantastic! The work was completed flawlessly!
The technician’s knowledge and professionalism.
The outcome of cleaning the tile throughout the home is amazing!!! No harsh smells either!!
Calling ahead of time to let you know they are on the way. Great job cleaning.
Company displays good business practices for the most part. They are always on time, well trained and upstanding employees. Their carpet cleaning method is superior and they do not leave a mess behind.
My only complaint is that you will get a quote over-the-phone when you schedule the appointment, but sometimes that price might change after the technician arrives. My recollection was clean 3 rooms for $147 and get a 4th room for free. If there was a mention of size limitation for the room, that was not pointed out to me. So the technician said my master bedroom was oversized and would cost more. However, there's a lot of large furniture in the bedroom so it's only traffic areas being cleaned... so I had a problem with that. In fact, all rooms cleaned were only traffic areas because of large furniture. There was also a change in pricing for a hallway. He gave a footage number for the average hallway and mine was longer, however, that hallway is quite narrow so I didn't understand that thinking either. I didn't argue, but I think they need to improve how they quote over the phone and what the technician is allowed to change when he gets to your house.
So, as stated in my first paragraph... if they get so much correct, why not fix the pricing complaint and be stellar instead of very good. My opinion.