Zerorez Jacksonville
225 Sampson Way
St. Augustine
FL 32092
United States

Average rating: 9.7 out of 10 based on 28811 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 6, 2024 — Rated 10 out of 10 by Mary E Ploettner Zerorez Jacksonville
What do you like about our products and services?

No chemicals, nothing but healthy clean!

Report a concern   July 6, 2024 — Rated 10 out of 10 by Nick Freeman Zerorez Jacksonville
What do you like about our products and services?

Great technician

Report a concern   July 6, 2024 — Rated 10 out of 10 by Angela Conner Zerorez Jacksonville
What do you like about our products and services?

Professional team! Prompt arrival. Quality product.

Report a concern   July 6, 2024 — Rated 10 out of 10 by Kelly Campbell Zerorez Jacksonville
What do you like about our products and services?

Our tech was very nice and did such a great job. He explained everything well and our carpet looks wonderful!

Report a concern   July 6, 2024 — Rated 10 out of 10 by M.E. Zerorez Jacksonville
What do you like about our products and services?

Prompt arrival time. They worker did a great job and did so in a quick amount of time.

Report a concern   July 6, 2024 — Rated 10 out of 10 by R.H. Zerorez Jacksonville
What do you like about our products and services?

Very professionally done at a reasonable price.

Report a concern   July 6, 2024 — Rated 10 out of 10 by M.M. Zerorez Jacksonville
What do you like about our products and services?

Very professional, technician easy to work with. Cleaning result amazing!

Report a concern   July 6, 2024 — Rated 10 out of 10 by T.A. Zerorez Jacksonville
What do you like about our products and services?

The way that you guys clean carpets is above and beyond, and obviously leaves no residue. The two gentlemen that did the cleaning were top-notch and would use them again. I have tried to fill out the survey that y’all sent me on Thursday, but I don’t have a Google account, so it has not allowed me to fill out the survey so I hope this helps the two gentlemen who did an unbelievable job at 15 Lake Julia Dr. South Sawgrass Florida

Report a concern   July 6, 2024 — Rated 0 out of 10 by M.J. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

Stollen carpets -
Technician working on my ducts convinced me to give him my 5 handmade oriental carpets for special cleaning. I agreed based on the fact that they will be back in couple days. Now, 2 weeks later I am still waiting for my carpets. They vanished.
I called the company they told me 2 weeks, but they still not returned them.
Don't buy any extra services because they are severely overpriced.
Technician quoted me $450 for installing 2 UV lights in my AC closet to kill bacteria and viruses!

Report a concern   July 5, 2024 — Rated 9 out of 10 by Abdelkbir Bricha Zerorez Jacksonville
What do you like about our products and services?

good service

Report a concern   July 5, 2024 — Rated 10 out of 10 by M.C. Zerorez Jacksonville
What do you like about our products and services?

The technician who serviced my home was efficient and extremely detail-oriented. Excellent service! I will definitely book them again.

Report a concern   July 5, 2024 — Rated 10 out of 10 by A.H. Zerorez Jacksonville
What do you like about our products and services?

They went out of their way to make it right when an honest mistake happened. Antonio and his manager both came back for the second visit and were very professional.

Report a concern   July 5, 2024 — Rated 10 out of 10 by Ken Baker Zerorez Jacksonville
What do you like about our products and services?

Been using you for years. Very happy with the results

Report a concern   July 5, 2024 — Rated 10 out of 10 by C.Y. Zerorez Jacksonville
What do you like about our products and services?

Not soaking wet after cleaning

Report a concern   July 5, 2024 — Rated 0 out of 10 by K.P. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

You where telling me that you had problem with one rug ,that I could not understand need more about that, it better be good ,so let me know about it ,I want a nce cleaning from you People.
regards Name removed.
The person can pick up what he had forgotten to take it with him ,hope at the same time when I get my rugs back again.

Report a concern   July 5, 2024 — Rated 10 out of 10 by Kim Little Zerorez Jacksonville
What do you like about our products and services?

Really cleans and drys fast

Recommendation: offer something to have furnature sit on so the wood legs don't get wet or the medal feet don't start to rust till carpet is dry.

Report a concern   July 5, 2024 — Rated 10 out of 10 by C.L. Zerorez Jacksonville
What do you like about our products and services?

Service was excellent and the results were A+

Report a concern   July 5, 2024 — Rated 10 out of 10 by G.H. Zerorez Jacksonville
What do you like about our products and services?

Great service. Excellent tech.

Report a concern   July 5, 2024 — Rated 9 out of 10 by B.A. Zerorez Jacksonville
What do you like about our products and services?

X

Report a concern   July 5, 2024 — Rated 10 out of 10 by Fatima Gary Zerorez Jacksonville
What do you like about our products and services?

Carpet cleaning successfully completed. Almost looks like new.

Report a concern   July 4, 2024 — Rated 10 out of 10 by Karen Ryder Zerorez Jacksonville
What do you like about our products and services?

Technician did an awesome job cleaning my carpet and looks really good. He also let me show special areas needing special attention. He was so polite and professional. See you next year !

Report a concern   July 4, 2024 — Rated 10 out of 10 by T.M. Zerorez Jacksonville
What do you like about our products and services?

Great refresh for carpets, upholstered furniture! Carpet tech was friendly and did a wonderful job

Report a concern   July 4, 2024 — Rated 6 out of 10 by K.W. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

The carpet and tile came out good but the area rug was disappointing.

Report a concern   July 4, 2024 — Rated 10 out of 10 by C.D. Zerorez Jacksonville
What do you like about our products and services?

Polite courteous serviceman
Careful not to damage anything
Did a great job cleaning our carpet and tile

Report a concern   July 3, 2024 — Rated 10 out of 10 by Karen Hohman Zerorez Jacksonville
What do you like about our products and services?

Fast, reliable, and did a great job. Didn't try and charge more than what I was quoted on the phone.

Report a concern   July 3, 2024 — Rated 10 out of 10 by Priscilla Johnson Zerorez Jacksonville
What do you like about our products and services?

The technician was excellent and very courteous and conscientious about his work. Consistently pleased with ZeroRez!

Report a concern   July 3, 2024 — Rated 10 out of 10 by Karin Thomas Zerorez Jacksonville
What do you like about our products and services?

always get excellent service

Report a concern   July 3, 2024 — Rated 10 out of 10 by Todd Louer Zerorez Jacksonville
What do you like about our products and services?

Service tech was great

Report a concern   July 3, 2024 — Rated 10 out of 10 by Kenneth Mandeville Zerorez Jacksonville
What do you like about our products and services?

Your staff are excellent in quality, knowledge of their products and services. On time and very personable staff.

Report a concern   July 3, 2024 — Rated 10 out of 10 by Autumn Arnold Zerorez Jacksonville
What do you like about our products and services?

Gerrard is professional, on time and knowledgeable. He picked up, cleaned and returned the rugs. A job well done. Kudos to Gerrard.


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