Zerorez Jacksonville
225 Sampson Way
St. Augustine
FL 32092
United States

Average rating: 9.7 out of 10 based on 28809 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 25, 2024 — Rated 9 out of 10 by T.R. Zerorez Jacksonville
What do you like about our products and services?

Carter is the technician you want for your services! Such a polite, professional, respectful young man. On time and explains the process every step of the way.

Report a concern   October 25, 2024 — Rated 10 out of 10 by John Patrick Zerorez Jacksonville
What do you like about our products and services?

Quick scheduling availability and great service!
Repeat customer for my rental properties!

Report a concern   October 24, 2024 — Rated 10 out of 10 by N.R. Zerorez Jacksonville
What do you like about our products and services?

Prompt service…polite technician…fair pricing. They did a great job.

Report a concern   October 24, 2024 — Rated 10 out of 10 by W.R. Zerorez Jacksonville
What do you like about our products and services?

Great cleaning of the rugs... they look brand new. employee was very nice and did a terrific job

Report a concern   October 24, 2024 — Rated 10 out of 10 by E.R. Zerorez Jacksonville
What do you like about our products and services?

Great job

Report a concern   October 24, 2024 — Rated 10 out of 10 by M.H. Zerorez Jacksonville
What do you like about our products and services?

Kendall was on time and very professional. He presented me with other cleaning options to make my house cleaner and seemed to be well versed in those products. I look forward to using Zerorez again in the future.

Report a concern   October 23, 2024 — Rated 10 out of 10 by J.L. Zerorez Jacksonville
What do you like about our products and services?

My technician, Lou, was very diligent, professional, and friendly. Answered questions, gave advice, dug in and did the work and was thorough.

Report a concern   October 23, 2024 — Rated 10 out of 10 by K.S. Zerorez Jacksonville
What do you like about our products and services?

Very professional service, we would welcome Gabriel at any time.

Report a concern   October 23, 2024 — Rated 0 out of 10 by K.H. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

You will never hear from me again because I will never use or refer you to any one a gain

Report a concern   October 23, 2024 — Rated 10 out of 10 by S.C. Zerorez Jacksonville
What do you like about our products and services?

The employees are extremely courteous, professional, and knowledgeable.

Report a concern   October 23, 2024 — Rated 10 out of 10 by Maryann Ohanian Zerorez Jacksonville
What do you like about our products and services?

Jake and Clayton we're very nice and professional. they explained what they were doing and after cleaning out the ducts, they cleaned up after themselves.

Report a concern   October 23, 2024 — Rated 10 out of 10 by P.L. Zerorez Jacksonville
What do you like about our products and services?

Very easy. Technician was knowledgeable and neat. Great results.

Report a concern   October 23, 2024 — Rated 10 out of 10 by Trisha Heffner Zerorez Jacksonville
What do you like about our products and services?

Great, efficient service from Luis!

Report a concern   October 23, 2024 — Rated 10 out of 10 by Trisha Heffner Zerorez Jacksonville
What do you like about our products and services?

Nate and Clayton were amazing, efficient, and kind!

Report a concern   October 23, 2024 — Rated 10 out of 10 by M.T. Zerorez Jacksonville
What do you like about our products and services?

As always great work!

Report a concern   October 23, 2024 — Rated 10 out of 10 by J.D. Zerorez Jacksonville
What do you like about our products and services?

Harrison was terrific!
Very professional and polite

Report a concern   October 21, 2024 — Rated 10 out of 10 by S.S. Zerorez Jacksonville
What do you like about our products and services?

Friendly and knowledgeable technicians

Report a concern   October 21, 2024 — Rated 10 out of 10 by Terri Borz Zerorez Jacksonville
What do you like about our products and services?

My rug never looked so good. Service was excellent and very knowledgeable and he went above and beyond with his service.

Report a concern   October 20, 2024 — Rated 10 out of 10 by Juan Figueroa Zerorez Jacksonville
What do you like about our products and services?

Staff very professional and courteous. Job well done. Highly recommend this company.

The Figueroas

Report a concern   October 20, 2024 — Rated 9 out of 10 by L.A. Zerorez Jacksonville
What do you like about our products and services?

Great technician! Some confusion over pricing for extra throw pillowson sofa but resolved. Having him back to do the carpets very soon. Good job!!!

Report a concern   October 20, 2024 — Rated 10 out of 10 by Donald Dorn Zerorez Jacksonville
What do you like about our products and services?

Easy scheduleing; professional cleaning services.

Report a concern   October 20, 2024 — Rated 10 out of 10 by M.H. Zerorez Jacksonville
What do you like about our products and services?

Tech was professional, knowledgeable and friendly. The mold/mildew came out and the sofa looks fabulous

Report a concern   October 20, 2024 — Rated 10 out of 10 by L.L. Zerorez Jacksonville
What do you like about our products and services?

Kendal, Colton and another nice young man worked. Great work ethic. Friendly. Did a great job. The man whose name I don’t remember was very focused on making sure all dirt and dust they had created or was already under my furniture when they arrived was cleaned up. The only thing that my husband and I were unsure of was your tipping process. We paid a lot for the service itself. We were surprised to see at payment time that there was an option to add a tip. There was no way we were tipping 20% on such a high cost, but we didn’t know what amount would be appropriate. We felt that we probably should tip because all three lined up and shook our hands several times before they left. If your company would share if we should tip and suggest an amount, that would be helpful. We would actually send a tip now if we had more info. Covid made tipping and service fees uncomfortable. We are still seeing service fees and mandatory tips at restaurants, which we don’t understand. If you could clarify Zerorez’s suggestion on tipping, that would be helpful.

Report a concern   October 19, 2024 — Rated 10 out of 10 by D.F. Zerorez Jacksonville
What do you like about our products and services?

Cleans well. Always smells nice.

Report a concern   October 19, 2024 — Rated 10 out of 10 by Kathy Zoumberis Zerorez Jacksonville
What do you like about our products and services?

I am very satisfied with the carpet cleaning I received! Friendly and courteous office staff and technicians, especially Ammon!

Report a concern   October 18, 2024 — Rated 10 out of 10 by Kari Keene Zerorez Jacksonville
What do you like about our products and services?

Very good service

Report a concern   October 18, 2024 — Rated 10 out of 10 by S.W. Zerorez Jacksonville
What do you like about our products and services?

It was a wonderful experience. Your technician, Antonio was polite and cordial and did a fantastic job.
We have used ZeroRez in the past but we were long overdue for the carpets to be cleaned.

Report a concern   October 18, 2024 — Rated 10 out of 10 by J.D. Zerorez Jacksonville
What do you like about our products and services?

great!

Report a concern   October 18, 2024 — Rated 8 out of 10 by M.S. Zerorez Jacksonville
What could we do to improve?

Colton was very pleasant and explained likely outcome. I just think the pricing is very high.

Report a concern   October 18, 2024 — Rated 10 out of 10 by C.C. Zerorez Jacksonville
What do you like about our products and services?

Scheduling was easy. Tech let us know when he was on the way. He was very professional and asked questions to determine what we needed. The upholstery turned out great!


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