Zerorez Jacksonville
225 Sampson Way
St. Augustine
FL 32092
United States

Average rating: 9.7 out of 10 based on 28809 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 12, 2025 — Rated 10 out of 10 by Kelly Betz Zerorez Jacksonville
What do you like about our products and services?

The person that came out and did the work was outstanding did outstanding job very professional I won’t use anyone but your company!

Respectfully, Kelly Betz

Report a concern   February 12, 2025 — Rated 10 out of 10 by L.C. Zerorez Jacksonville
What do you like about our products and services?

Colton did a great job cleaning our furniture and area rug. Very professional. I would highly recommend him.

Report a concern   February 11, 2025 — Rated 4 out of 10 by G.M. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

It was difficult to get a response after contacting customer support numerous times for a week. The technician's driver left an oil spill on my driveway pavers. It was most difficult to get the stain removed.

Report a concern   February 10, 2025 — Rated 10 out of 10 by H.O. Zerorez Jacksonville
What do you like about our products and services?

My carpets look great!

Report a concern   February 10, 2025 — Rated 10 out of 10 by Diana Cudney Zerorez Jacksonville
What do you like about our products and services?

The carpets really looked amazing and dried quickly.Very impressed with the service.

Report a concern   February 10, 2025 — Rated 0 out of 10 by A.B. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

I did not like the demeanor of the service provider. I have had multiple cleanings with other companies and did not have the restrictions of walking on the carpet after the “pre-treatment.” This should be clarified to customers that they will need to remain in a secluded area during treatment. The service provider claimed that if I walked on the carpet for the pretreatment it would track on the hardwood and need to be mopped- that’s my decision. And he had booties which is what he could have given me to use if I needed to walk on the carpet. This is all in addition to a 4 hour time window which makes it difficult to plan your day and then be told with an attitude that you can’t walk on the carpet. Again I have had this service with another company without this restriction. I also didn’t like the smell of the chemicals used- it was very strong and previous services I have obtained did not have this strong chemical smell.

Report a concern   February 10, 2025 — Rated 10 out of 10 by James Kurtzke Zerorez Jacksonville
What do you like about our products and services?

Gabrielle was very professional and knowledgeable. What great talent he is.

Report a concern   February 10, 2025 — Rated 9 out of 10 by R.L. Zerorez Jacksonville
What do you like about our products and services?

Great employees. Do a good thorough job with a good attitude.

Prices are a little high. But, Great service

Report a concern   February 10, 2025 — Rated 10 out of 10 by Destiny Howard Zerorez Jacksonville
What do you like about our products and services?

The technician called 15 minutes before his arrival. He was kind, pleasant, informative, and so generous. He went above and beyond by hitting the inner walkways of my office space and I couldn't be more thankful! We just purchased our first home and paid for carpet cleaning shortly after. HUGE waste of money. My dad told me to call Zerorez. They came in and lifted the crap left behind from the "cleaning" 2 months ago and the spots that previous company couldn't lift.
Customer for life!!

Report a concern   February 10, 2025 — Rated 10 out of 10 by J.D. Zerorez Jacksonville
What do you like about our products and services?

Great customer service. Technician did great quality work.

Report a concern   February 10, 2025 — Rated 10 out of 10 by S.G. Zerorez Jacksonville
What do you like about our products and services?

Fact, efficient, and effective cleaning service.

Report a concern   February 10, 2025 — Rated 10 out of 10 by Khalil Searcy Zerorez Jacksonville
What do you like about our products and services?

Colten did a fantastic job. Very communicative, professional, and efficient. Walked us through the process of what he was doing and why.

Report a concern   February 9, 2025 — Rated 10 out of 10 by Tami Grasso Zerorez Jacksonville
What do you like about our products and services?

Phone representative very helpful. Technician that came to my home was knowledgeable, friendly and very efficient.

Report a concern   February 9, 2025 — Rated 10 out of 10 by N.H. Zerorez Jacksonville
What do you like about our products and services?

Jake Poindexter and his partner did a great job of keeping us updated with pictures and explanations of what he was doing. Very clear and comprehensive! They cleaned up thoroughly and were very friendly.

Report a concern   February 9, 2025 — Rated 10 out of 10 by D.M. Zerorez Jacksonville
What do you like about our products and services?

Gabriel does a great job of cleaning.

Report a concern   February 9, 2025 — Rated 10 out of 10 by Michelle Johnson Zerorez Jacksonville
What do you like about our products and services?

Amazing service! Anthony was very professional and did a great job. Our carpet and grout both look great!

Report a concern   February 9, 2025 — Rated 5 out of 10 by C.B. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

The area rug doesn’t look clean. The deep pile strands down deep are white but not on top of the rug. The top of the rug stilll looks dingy and grey.

Report a concern   February 9, 2025 — Rated 10 out of 10 by Mark Thompson Zerorez Jacksonville
What do you like about our products and services?

Quality and professionalism of the technicians.

Report a concern   February 9, 2025 — Rated 10 out of 10 by T.H. Zerorez Jacksonville
What do you like about our products and services?

Technicians are professional and do a great job

Report a concern   February 9, 2025 — Rated 10 out of 10 by D.D. Zerorez Jacksonville
What do you like about our products and services?

We had our 28 year old tile and grout cleaned and sealed by Zerorez Jax…tile and grout looks brand new. Service was excellent!

Report a concern   February 8, 2025 — Rated 10 out of 10 by K.O. Zerorez Jacksonville
What do you like about our products and services?

Our technicians were great and very personable!

Report a concern   February 8, 2025 — Rated 10 out of 10 by Dawn Crumpton Zerorez Jacksonville
What do you like about our products and services?

I have been using ZeroRez for years. They do such a great job and the techs are very professional. Caleb was my technician this week and he did an amazing job cleaning my upholstery!! He took his time and worked on a spot on my couch that I did not think he could get out but he did! I highly recommend ZeroRez !!

Report a concern   February 7, 2025 — Rated 10 out of 10 by R.F. Zerorez Jacksonville
What do you like about our products and services?

Morgan was honest about the issue we are having so I’ll see y’all again in a month.

Report a concern   February 7, 2025 — Rated 10 out of 10 by Eliot Reifkind Zerorez Jacksonville
What do you like about our products and services?

We have used them many times. They are prompt, courteous and clean our carpets perfectly. Our upholstery also, couches, rugs.

Report a concern   February 7, 2025 — Rated 10 out of 10 by Dave Rodgers Zerorez Jacksonville
What do you like about our products and services?

We had our ducts cleaned and there was a problem afterward. I reached out to Zerorez and explained the problem and they returned based on my schedule and promptly fixed the issue to my satisfaction. I would recommend them.

Report a concern   February 6, 2025 — Rated 10 out of 10 by P.K. Zerorez Jacksonville
What do you like about our products and services?

The technician, Gabe, was professional, courteous and most of all, thorough. I have a cream colored sectional that had several serious stains like coffee, cola and ink. He did an EXCELLENT job and got all of the stains out. My furniture looks brand new. I would highly recommend Zerorez!

Report a concern   February 6, 2025 — Rated 10 out of 10 by N.M. Zerorez Jacksonville
What do you like about our products and services?

Clean carpets!

Report a concern   February 6, 2025 — Rated 10 out of 10 by J.C. Zerorez Jacksonville
What do you like about our products and services?

Professional, efficient, and quality work!

Report a concern   February 6, 2025 — Rated 10 out of 10 by J.M. Zerorez Jacksonville
What do you like about our products and services?

Very thorough cleaning. Technician was very careful to protect my wood floors and walls.

Report a concern   February 6, 2025 — Rated 10 out of 10 by D.S. Zerorez Jacksonville
What do you like about our products and services?

my service tech was awesome- went above and beyond


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