Zerorez Jacksonville
225 Sampson Way
St. Augustine
FL 32092
United States

Average rating: 9.7 out of 10 based on 29371 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 2, 2019 — Rated 10 out of 10 by Yvonne Lucontro Zerorez Jacksonville
What do you like about our products and services?

Excellent service
Knowledgeable team

Report a concern   April 2, 2019 — Rated 10 out of 10 by K.H. Zerorez Jacksonville
What do you like about our products and services?

Friendly and on time!

Report a concern   April 2, 2019 — Rated 10 out of 10 by Madelyn Moore Zerorez Jacksonville
What do you like about our products and services?

I was very impressed with Brad, our Technion and the care and pride he took in this work.

Report a concern   April 2, 2019 — Rated 1 out of 10 by G.T. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

Service tech was nice but we really did not get good results.

Report a concern   April 2, 2019 — Rated 2 out of 10 by J.L. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

My couches did not appear to be fully cleaned. There were areas on the back where they were not touched due to my dog brushing up against the back. It literally wiped off with my hand. Also I have pets so an enzyme was supposed to be used on the entire couches. Some areas were not even damp with the product. After couches dried...they did not even smell fresh and clean. Not sure what went wrong. For almost $300 for the service it was definitely not worth it.

Report a concern   April 1, 2019 — Rated 10 out of 10 by D.B. Zerorez Jacksonville
What do you like about our products and services?

Mike did a great job and took time to go over the areas I was concerned about. He was very professional and offered to answer any questions I had.

Report a concern   April 1, 2019 — Rated 7 out of 10 by J.M. Zerorez Jacksonville
What could we do to improve?

Ur website and the way customers try to get ur company to come out to service them. I called left a message no one called back if I had not used u before I would have not used u.

Report a concern   April 1, 2019 — Rated 10 out of 10 by L.W. Zerorez Jacksonville
What do you like about our products and services?

They were on time and did a great job and left no mess to clean up.

Report a concern   March 31, 2019 — Rated 10 out of 10 by Garrett Bryan Zerorez Jacksonville
What do you like about our products and services?

Great price. Flexible hours (weekends). Prompt if ahead of schedule. Friendly and courteous techs. Great service!

Report a concern   March 31, 2019 — Rated 10 out of 10 by S.A.J.R. Zerorez Jacksonville
What do you like about our products and services?

My carpets have looked so good. The tech that was here was very efficient and very polite ..

Report a concern   March 31, 2019 — Rated 10 out of 10 by N.S. Zerorez Jacksonville
What do you like about our products and services?

My carpets and house look great the technician showed up on time and the price was good

Report a concern   March 31, 2019 — Rated 10 out of 10 by M.H. Zerorez Jacksonville
What do you like about our products and services?

Your technician called 30 mins ahead of the appointment time and showed up right on time and was very professional. Got the job done quickly.

Report a concern   March 31, 2019 — Rated 10 out of 10 by Jessica Hager Zerorez Jacksonville
What do you like about our products and services?

Friendly service and clean carpets

Report a concern   March 31, 2019 — Rated 10 out of 10 by Vicki English Zerorez Jacksonville
What do you like about our products and services?

Very professional and timely! You guys did a great job!

Report a concern   March 31, 2019 — Rated 10 out of 10 by Meichelene Heath Zerorez Jacksonville
What do you like about our products and services?

Good customer service n fast

Report a concern   March 31, 2019 — Rated 10 out of 10 by L.K. Zerorez Jacksonville
What do you like about our products and services?

It was a great experience overall

Report a concern   March 31, 2019 — Rated 9 out of 10 by R.A. Zerorez Jacksonville
What do you like about our products and services?

Does a good job cleaning & leaves a clean smell for days.

Report a concern   March 31, 2019 — Rated 10 out of 10 by Carol Wright Zerorez Jacksonville
What do you like about our products and services?

Mitch did an excellent job cleaning my area rugs and bathroom tile. All looked like new when he completed the work.

Report a concern   March 31, 2019 — Rated 10 out of 10 by J.W. Zerorez Jacksonville
What do you like about our products and services?

attitude of the technicians, thoroughness, on time.

Report a concern   March 31, 2019 — Rated 10 out of 10 by J.B. Zerorez Jacksonville
What do you like about our products and services?

Zerorez always does an excellent job. My technician was also very knowledgeable and professional.

Report a concern   March 31, 2019 — Rated 10 out of 10 by Chris Wood Zerorez Jacksonville
What do you like about our products and services?

Quick, painless and great customer service!

Report a concern   March 31, 2019 — Rated 10 out of 10 by B.F. Zerorez Jacksonville
What do you like about our products and services?

I had a great experience with Zerorez. I would definitely use them again and recommend to a friend.

Report a concern   March 30, 2019 — Rated 10 out of 10 by Michelle Fisher Zerorez Jacksonville
What do you like about our products and services?

Prompt, courteous, professional, and a quality job!

Report a concern   March 30, 2019 — Rated 0 out of 10 by L.S. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

There are several areas where the carpet wasn't cleaned at all in two rooms. You can see where the cleaner was and where it missed.
The other rooms look good.
In addition the driver broke a water line and ran into my ac unit and moved it from its foundation while backing up in the driveway.
It is Saturday night and I cannot do laundry because there is no water going to the machine because it is still turned off due to the break. I was told someone will be out next Friday to fix it but I can't wait that long to do laundry.

Report a concern   March 30, 2019 — Rated 10 out of 10 by A.H. Zerorez Jacksonville
What do you like about our products and services?

The carpets looks great!

Report a concern   March 30, 2019 — Rated 10 out of 10 by Joslita Recinos Zerorez Jacksonville
What do you like about our products and services?

green clean and works on tough stains. carpet looks new again.

Report a concern   March 30, 2019 — Rated 8 out of 10 by C.B. Zerorez Jacksonville
What could we do to improve?

Make sure your clients know what differentiates your service from the dozens of other services using almost the same equipment. What I want most is better cleaning at a fair price. I wonder what made your service better than lower to similar priced services I've seen advertised? For example, I clearly expressed concerns about the time for the carpet to dry. I wanted better extraction which your technician didn't even address. Clearly not something you offer. I got the standard 4-8 hours depending on your AC. I get all that but I would have paid a premium for deeper cleaning and better extraction. The technician was "pleasant," but mostly silent on any of my concerns about better cleaning/extraction/odor control. By the way, I offered a dream setup, I moved all of my furniture out of a large great room, how easy was that to clean? My carpets were slightly soiled and I have no pets.

Report a concern   March 30, 2019 — Rated 10 out of 10 by B.G. Zerorez Jacksonville
What do you like about our products and services?

Ben provided an excellent service. Fully satisfied.

Report a concern   March 29, 2019 — Rated 9 out of 10 by Marya Monroe Zerorez Jacksonville
What do you like about our products and services?

My chairs look brand new

Report a concern   March 29, 2019 — Rated 10 out of 10 by S.M.V. Zerorez Jacksonville
What do you like about our products and services?

very pleasant young man - on time - did what was asked of him - no problems - very good service.


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