- Phone: 904-891-0631
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based on 29371 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly and on time!
I was very impressed with Brad, our Technion and the care and pride he took in this work.
Service tech was nice but we really did not get good results.
My couches did not appear to be fully cleaned. There were areas on the back where they were not touched due to my dog brushing up against the back. It literally wiped off with my hand. Also I have pets so an enzyme was supposed to be used on the entire couches. Some areas were not even damp with the product. After couches dried...they did not even smell fresh and clean. Not sure what went wrong. For almost $300 for the service it was definitely not worth it.
Mike did a great job and took time to go over the areas I was concerned about. He was very professional and offered to answer any questions I had.
Ur website and the way customers try to get ur company to come out to service them. I called left a message no one called back if I had not used u before I would have not used u.
They were on time and did a great job and left no mess to clean up.
Great price. Flexible hours (weekends). Prompt if ahead of schedule. Friendly and courteous techs. Great service!
My carpets have looked so good. The tech that was here was very efficient and very polite ..
My carpets and house look great the technician showed up on time and the price was good
Your technician called 30 mins ahead of the appointment time and showed up right on time and was very professional. Got the job done quickly.
Friendly service and clean carpets
Very professional and timely! You guys did a great job!
Good customer service n fast
It was a great experience overall
Does a good job cleaning & leaves a clean smell for days.
Mitch did an excellent job cleaning my area rugs and bathroom tile. All looked like new when he completed the work.
attitude of the technicians, thoroughness, on time.
Zerorez always does an excellent job. My technician was also very knowledgeable and professional.
Quick, painless and great customer service!
I had a great experience with Zerorez. I would definitely use them again and recommend to a friend.
Prompt, courteous, professional, and a quality job!
There are several areas where the carpet wasn't cleaned at all in two rooms. You can see where the cleaner was and where it missed.
The other rooms look good.
In addition the driver broke a water line and ran into my ac unit and moved it from its foundation while backing up in the driveway.
It is Saturday night and I cannot do laundry because there is no water going to the machine because it is still turned off due to the break. I was told someone will be out next Friday to fix it but I can't wait that long to do laundry.
The carpets looks great!
green clean and works on tough stains. carpet looks new again.
Make sure your clients know what differentiates your service from the dozens of other services using almost the same equipment. What I want most is better cleaning at a fair price. I wonder what made your service better than lower to similar priced services I've seen advertised? For example, I clearly expressed concerns about the time for the carpet to dry. I wanted better extraction which your technician didn't even address. Clearly not something you offer. I got the standard 4-8 hours depending on your AC. I get all that but I would have paid a premium for deeper cleaning and better extraction. The technician was "pleasant," but mostly silent on any of my concerns about better cleaning/extraction/odor control. By the way, I offered a dream setup, I moved all of my furniture out of a large great room, how easy was that to clean? My carpets were slightly soiled and I have no pets.
Ben provided an excellent service. Fully satisfied.
My chairs look brand new
very pleasant young man - on time - did what was asked of him - no problems - very good service.

Excellent service
Knowledgeable team