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based on 28850 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
They do the job! Your people are on time. Carpets look great!
My carpet looks amazing,my technician went above and beyond by ensuring that he helped remove some nasty stains my daughter has created in the carpet in her room. My house feels fresher, the carpet looks amazing and I even noticed my allergies are doing much better. Thank you for providing superior service within my home ! You officially have a lifetime customer.
Thank you kindly, best regards
Kiersten Biagini
Historically we had never used a professional cleaning service, instead opting to clean and spot treat our carpet ourselves using a home carpet cleaner. We knew there'd be a difference when professionally done, but that difference with Zerorez was far greater than we ever expected. Brad was fantastic. After a walkthrough of the rooms needing attention (including specific problem areas and high-traffic areas), he identified how he'd treat the areas and helped set proper expectations based on the products he'd use. Brad felt confident he'd be able to take care of the areas of concern, and the results exceeded our expectations. Brad takes pride in his work, and the results are apparent. We will be scheduling a second appointment to treat the remaining rooms of the house, and will be certain to request Brad.
Staff was very professional. Service and cleaning were done well to satisfaction. I will only use ZeroRez from this point forward
Excellent customer service and a great product. By far the best time and carpet cleaning I've ever used.
The gentleman arrived exactly when he said he would after calling me. He asked questions about my carpeting and was fast and efficient. I was very pleased as always with Zerorez.
I love how clean my carpets get and that they are not soaked when the tech leaves. Zerorez always does a great job and I appreciate it.
Tech listened to areas of concern and helped get stains out.
Great job!!
Friendly, professional and carpet always looks like new afterwards.
The service man was very nice, polite and respectful
Our house smelled wonderful after the cleaning
Very exceptional service
Kaden was very concerned that he did a good job and gave me a good price.
There was a high traffic area that appeared to be clean when he was here but stains showed up after it dried. He came back the next day and got the stain out completely.
Friendly associate, prompt service, excellent results.
I love the overall experience. I have had my carpets cleaned and my sofa/chair cleaned and I was very pleased. Both service persons were informative and professional.
Rico did an exceptional job here on Friday. He is a hardcore worker. My stomach floor was super dirty and I love it as it looks brand new. Thank you Rico. He also did the master bedroom carpet and varroa area rug out the door to clean at factory. Rico is the Best.
The rep. Andrew, was great...prompt, helpful, professional etc. No problem with his efforts.
The disappointment comes from the "finished product" after hearing all the ads that tell how great zerorez is...and how much better your process is...the end result was far from good.
The "surface" dirt on the rug remains and you can see a darker area where the process did not clean. Andrew did mention...up front... that a more thorough cleaning could be done if the carpet were to brought into your shop for cleaning. We declined, and elected to have it cleaned here because of the age of the rug, (24mos), the initial cost of the rug was not that great, rug is in a very low traffic area, as well as the reputation of Zerorez...we felt comfortable having the rug cleaned in our home.
Andrew did come back the next day...but did not do additional work on the darkened area as he felt that he had done all he could do on the initial visit.
Rug is (syn) a patterned Ivory color, stain is a noticeable grey in a very low traffic area.
Other than putting furniture over the area...what do you suggest to do to eliminate this grey area??? Txs. and looking forward to hearing from you....Name removed Phone number removed
Thanks so much for talking with us today. We're glad we were able to get your reservice scheduled so quickly and hope to have your concerns resolved asap. Thanks, again!
Service
Brad is a very likeable competent technician. Our carpets are clean and soft and took less time to dry than with other methods and companies.
Mitch was very knowledgable and considerate. The carpets looked amazing afterward and we couldn't be happier with the results and service.
Have only used you one time but you were highly recommended and we were very satisfied with the service
You always do an amazing job and get stains out that I just know won't come out.
Everything
My carpets look better than they did the last time I had them cleaned. Also Mitch seemed very knowledgeable and did a great job.
Caden was knowledgeable and professional. Carpets turned out really well.
Thorough service
Great job. On time great results
Great job. Professional, easy to schedule, on time. Excellent!
Branson was very cordial and informative of what was requested and additional services available. We did add the fabric treatment to the sofa/loveseat. The work performed was excellent and definitely noticed the difference with the carpet and furniture. The tile grout in the kitchen did lighten once dried, but was hoping it would get back to original. Will consider another treatment when we do the patio and possibly seal it again.
I would definitely recommend Zerorez.
Thank you
Professional, cleans great, dries fast, great price
Sent an evaluation yesterday. Did you all not receive my comments?

I called, I got my questions answered and Andrew showed up as promised and did what was required and needed. Outstanding young man. No complaints .Will call when your services are needed again.