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based on 83930 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The person who came out was very nice. He explained the process when I asked and he was very thorough and quick. My carpet looks good! I was very pleased with the service.
Charles was awesome - he was polite and did the work quickly and made sure everything was picked up after. The email that you were going to be in our area was the reason we booked anything that was a GREAT marketing move. Made me remember I needed/wanted to get something scheduled and I didn't have to wait a long time to get it done.
Excellent service and knowledgeable personnel.
The cleaning was O.K., but it took much longer than anticipated or told it would take for the carpets to dry (~12 hours +). But, the best part of the service was the service tech. He was excellent! He was very customer focused and informative of other services that could be provided without being pushy or over selling. He was neat and clean and has a very pleasant personality.
Professional, efficient & friendly
The cleaning of our carpet was not as good as was expected. I could have done this with my personal carpet cleaner and save $500. :(
Worker was not as thorough as the first worker you sent.
Easy to get an appointment and quote for services. Staff were knowledgeable and very respectful and personable. Couldn't ask for anything more!! They also have a good work ethic.
Very late arrival. We purposely scheduled this to allow for drying time before our kids got out of school that day. It cost me $300.00 in lost wages waiting for arrival. I had to initiate all but one phone call to foster communication.
Always feel like Nicole and dined.
One of the things I love most about Zerorez is they were very prompt. They came prepared, and fully equipped. The communication excellent and the service was five star. I would truly recommend their services to others. The quality of work was excellent I was impressed thank you for your services we will continue to do business with your company thank you once again
I wasn't home but my husband said the tech took time to do a good job.
Great job-carpet always looks like new after you finish!
Y'all did a great job on our 15yr old wood floors. Thank you
Job well done
Your products clean our carpet thoroughly and help prolong its life. A lot of it looks like new after the cleaning yesterday. Your technicians are always timely, courteous, thorough, and efficient. Fabian (sp?) was here yesterday, and he went so far as to pull apart our sectional, piece by piece, to get to the dirt and odds and ends that had collected underneath. He was not only willing, but even cheerful about it. I found him to be friendly and personable, all the while being completely professional. I was quite surprised at how quickly he was finished with everything, especially since there were quite a few pet-related stains - - more than we knew; not to mention the extra dirtiness under the sectional.
professionalism and explanation of the products to be used on the carpet
Cleaner than some...
Nice staff and attentive service. Charles was really nice and paid a lot attention to detail. Floors look really nice.
Terry was prompt, professional, considerate, experienced and knowlegable!
Excellent service! Our technician was great and our rugs look like new!
Great products at a great price!
Outstanding job always done with professionalism.
The technician did a fabulous job! Very professional and knowledgeable.
The guy who came out here was really great. I even talked to him about coming back for more Zerorez work I need done (stairs, hallway, 2 rooms and a closet) I don't blame him...
But, I noticed some stains that are still on the carpet and I am wondering if another carpet service could have gotten those stains out? I have never used a water-based service before and I am wondering if I needed something stronger, or maybe I should have tried pre-treating those stains prior to your service? Most of the carpet looks great with a few small stains.
House smells great!!
Scheduling was easy.
Service representative was courteous.
Service itself was as described.
Payment process was quick.
Erik Allen was wonderful! Carpets look awesome. Already posted a PSA on my FB page.
My carpet is always clean. The product is environmentally and pet friendly.
Great job! On time and very courteous.