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based on 83930 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician was great. He worked hard to get the floors as clean as possible. I unfortunately had to go back over them myself once they dried and I had a better chance to see the result, as they were very streaky and not what I expected for $1325.00
He was really quick and very nice.
More attention to detail. Less add ons. $
Our house was built in the bid 70's, Fox & Jacobs, the cheapest thing on the market...! We have been here since 1985, and to the best of my knowledge the air ducts have never been cleaned...!
I have allergies and I listen to WRR FM Radio, I heard your advertisement, thus I called, and made the arrangements with the duct special $20 per duct...plus I wanted the ducts/vents sanitized getting rid of all pollutants...all total around $600.00...!
I emphasized to the young lady that the house is old, probably never had the ducts cleaned etc...she said not to worry, their reps could do the entire job of duct cleaning and sanitization, & with that in mind I invited my son & his wife here for the 30th, all the way from Pennsylvania to help move furniture if necessary...!
Since the appointment was made for the work, I made three (3) separate calls to ZEROREZ before the 30th to make sure you could do the work, each time I was told not to worry about it, your reps would get the job done in good fashion...the ducts/vents cleaned, and the entire system sanitized...!
I went to a hotel room away from the work and possible fumes etc...my son and wife was here in the house to cooperate with the ZEROREZ reps, move furniture or whatever...!
It wasn't long and I got a call at the hotel telling me ZEROREZ could NOT clean the duct/vents...but the would sanitize...and come back for a n/c sanitization after the ducts/vents have been cleaned...!
Now I have to hire another duct/vent cleaning company, losing the $ 20 special, rent another hotel room, and hire someone to help move furniture etc...!
Then when you come back for a n/c sanitization, I have to rent another hotel room, and hire someone to help move furniture etc...I lose all the way around...! All ya had to do was be honest with me...and tell me up front ya couldn't do the job...anything for a buck...!
Recommend ZEROREZ - not likely...!
As a matter of fact I have been encouraged to place the letter above on social media to cover all DFW area...!
Very happy with both the service and the knowledge our technician shared with us.
There were timely, efficient, and left our home cleaner than when they arrived.
The technicians are always courteous and professional. They always inform me of the trouble spots and do their best to restore area. Your prices are for sure reasonable and the scheduling is on point to keep me informed prior to day of the appointment.
The tech was fast, friendly and thorough. You guys were able to come with on one day's notice. It was right before my event so you saved the day on a pretty badly stained carpet. Thank you. Thank you. Thank you.
I'm very disappointed in the final product, and the fact that I have to take time out of my work schedule to have y'all come back out to my house again tomorrow. The basic cleaning didn't really do much of anything, and it also created an irritating smell that was not present before. The spot treatment has potentially ruined my master bedroom carpet, and left circles, dark spots and residue that is uncomfortable to walk on. I was really expecting a lot higher quality of work after hearing lots of good reviews, and I was also disappointed in the customer service experience, too. It is very frustrating to be told the results were due to my refusal to spend even more unexpected money ($100/spot treatment is ridiculous) and that basically you know that your basic cleaning isn't very effective going into the appointment. I feel that for $500, I should have fresh smelling, soft CLEAN carpet and currently I have the opposite.
Boston was a marvelous service representative for your company!
Loving our clean carpets and the genuine care we received!
Very professional and knowledgeable!
This is the first time I used this company. He did A beautiful job. I have already told three woman.
A great cleaning concept. Fast, courteous & professional service.
I appreciate that minimal water is used, so dry-time is shorter and less musty. I'm glad that harmful chemicals aren't used. Randy was courteous and efficient.
Great job. Very professional and detail.
it does the job right - no residue! thanks!
Zerorez does a wonderful job always prompt or early and it doesn’t leave a soapy film on your carpet.
Friendly service professional
Ricardo was very polite and professional. I recommended him to two of my coworkers and my formal spouse.
The office carpets looks great, coupled with the friendly & knowledgeable technicians.
The technician was very thorough and friendly and did a great job. After he had finished, I pointed out a few small black spots that didn’t come out. He put a spot remover on them and told me to wait a couple of hours, pour hot water on them, blot the spots and vacuum. I did, and the next day I called Zerorez and said I thought the chemical had discolored my rug. The person I talked to said that she would schedule me on Saturday between 3:30 and 5:30. I stayed home even though I had errands to run, but nobody texted me or called, and no one showed up.
The guy that came spent about an hour to clean three rooms. The carpet looked better before the cleaning. There was no deodorizing smell. I went back the next day and the carpet smelled like mop water.
The service was excellent, I am very pleased.
Friendly, professional service
The promise that the carpet will look great or you will come back in a couple of weeks.
Amazing service and staff! My house feels and looks so clean.
I thought you were cleaning 3 rooms for $99 but it doesn't look like the 3rd room was cleaned? Also, I hate the upsell where the cleaner offers to do more for an additional price.
Zerorez is the best method of taking exceptional care of my carpet and upholstery.
Awesome work! Torrance was very professional and explained the whole process. Glad I choose Zerorez!
Efficient, prompt, courteous staff. Servicemen don’t try and sell you more than what you ordered.
Eric, did a great job. Will ask for him again next time. With a German Shepherd that comes in and out (and tracks in dirt), my carpets looked like new when he finished. Great job!!!