- Phone: (214) 372-5326
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based on 83882 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Don't rush the tile cleaning so much. My floors would've been cleaned better if the guys would have taken their time instead of rushing through the job.
Service was excellent! David did an outstanding job!
prohibitively expensive for most of my friends.
This time, not only was my carpet really clean and fresh smelling, but you got red fingernail polish out of my carpet. I love you guys!!!
The service seemed to remove the soiled marks
No chemicals
I was very happy with the way my carpet was cleaned, except he did not move anything around not even a little bit. My carpet had a few stains I did not think would come out and he got them out, but there was a stain right at the edge of my couch and he did not get it. But all and all I have already recommend your company to several of my friends
Very professional Tech
Chemical free
I have no idea about the carpet cleaning itself, but I am disappointed about the pet treatment. It didn't work at all, and we are forced to replace all of the carpet in the house because it is so bad I have no confidence whatsoever that it can be fixed, and I don't even want to try because there is so much dog pee in the carpet. We are currently tearing it up and there are stains everywhere on the underside of the carpet. You stick your nose in those spots and it is definitely dog pee. It is so disgusting, I just can't believe those people let their dogs pee all over their house. Some rooms are worse than others, but it is in every single room in a 3600 sq ft house. So basically, we paid $467 for nothing but a waste of time, false hope, and a delay to moving into our new home. I feel that the technicians should be trained to check more thoroughly about the pet urine and if it's that bad, they shouldn't clean the carpet without a specialist checking it first. It's a total waste all around, except that you get my $467. Also, the person on the phone didn't make it clear that the stairs were extra, so the price was higher than I expected. And our first appointment was the last window on a Saturday and they had to postpone it til Monday because another job went too long. More delay in figuring out this problem. Also, the small amount of time the job took was very suspicious. An hour and a half at the absolute max. One guy finished 9 areas of carpet cleaning PLUS pet treatment in 3 rooms in that amount of time. I have Dalworth clean my old house and it's usually only about 3 rooms and it takes that amount of time or even longer, and sometimes with 2 people. I will not ever recommend you guys to anyone for pet odor treatment. I will give you the benefit of the doubt on the cleaning alone, so I will tell people that I really don't know on that one if they ask.
Basically, you need to do the following:
1- Send a written, itemized estimate to people who order over the phone.
2- Be sure to ask about whether they are needing pet treatment when they order and discuss the options.
3- If they say they need pet treatment, then send a specialist to the appointment.
4- If the carpet is really bad after doing a THOROUGH check, then tell them they should replace the carpet instead of trying these other options (unless they are very interested in saving it and are willing to do these other things). Those options should be laid out in writing with all pricing information and the timeframe involved.
Hire more people to make scheduled appts. Teach your workers to be more courteous and not jump into conclusions about problems. Listen better.
Go over dirty spots more than once.
Your product is a welcomed differance from other cleaning companies. .. and your service is excellent. Thank you.
Great service
Carpets look and feel like they are new
No soap.
I like the feel of the carpet and the lack of chemical smell. The technicians were prompt, polite and accommodating.
Although my tile and grout look much better, I would have a hard time recommending your company to family or friends. There seems to be a breakdown in communication and training. I had to deal with 8 different people to finally work out what I should pay. If I had not had a friend who had just used your company, I would have drastically overpaid.
It was a complete hassle having to get an quote from a technician, being told there were no tile specials going on, calling the office, being told the same thing, having the technician leave, then recalling the office again to finally be told about the special and rescheduling. That only happened because I saw my friends receipt and knew the name of the special to ask for. Then when a second technician came back I was told I could only purchase one special and was given an incorrect amount for additional square footage. Again I called the office to be told I could buy two specials but the amount for additional square footage was correct. After the technician left, I received a call from the office to see how it went. When I told him what happened, he said I was overcharged for the additional square footage, and I just received a check for the difference.
There were additional issues with the technician arriving late and me having to move my vehicles from my driveway when your website specifically says "not in your driveway". The road is definitely less than 100 ft from my door.
Like I stated in the beginning my tile and grout do look much better, but I am not sure it was worth the time and headaches to get it. I did hear an advertisement on radio station 103.7 about getting a family four pack of Hawaiian Falls for getting 4 rooms cleaned. I did have my living room, foyer, laundry room, a bathroom, kitchen, and breakfast nook cleaned. A day of fun would go a long way to improving how I feel about your company.
I hope you get your communication and training issues resolved because the work was good. Thank you for following up and reading this!
Name removed. Phone number removed. Email address removed
I was hoping to have a better outcome on the areas well traveled. Overall I was satisfied.
Knowing that my carpet doesn't have detergents in it and is really clean
My carpet was too wet when the last service was done. I called and Zerorez and they sent another serviceman to redo the work and make sure the carpet is satisfactory.
The service was exceptional.
No soapy residue left on carpet after cleaning.
However, I have mentioned this for all the years I have been using your service that your cleaning techs need to stop saying that the carpet will be dry withing 45 minutes to an hour or so. When the tech has left my home at anywhere from 11 a.m. or so, when I'm ready to go to bed that evening at 11 p.m., my carpet is still well in most areas. I mention this everytime zerorez comes to clean my carpet and every cleaning person acts very surprised. Your commercials state the 45 minutes also. I have used your company for about 8 years now, and my carpet has never been dry prior to me retiring for the evening. Anyone I know that uses your company says the same thing.
Professionalism. Quick drying. Thorough cleaning.
My landlord emailed me today and stated the following.
Exact Quote: Your lease requires that you have the carpets professionally cleaned and it does not look like this has been done. If so, please forward the receipt, thanks.
J. C. Posey, CRS, CRB
2701 West 15th ST, Plano, TX 75075
Tel:Phone number removed, Fax: Phone number removed
If the carpets don't look clean then I need to speak with someone. I spent almost $700 with you guys!
Kind Regards,
Name removed
The ability to better clean traffic areas inside a residence. The technician was courteous and friendly and he explained Zerorez uses a protein based cleaner which doesn't work well on traffic areas. The spray appeared to work well on the carpet where our cat regurgitated (he's getting old, until the carpet dried. These spots were still easily noticeable. And of course the traffic areas still remain.
The raking of the carpet, clean fresh smell, the heat of the water killing any living thing in the carpet. My floors look fantastic as does the stairs but my couch and love seat are like brand new!
Love it!
Still have a few spots in our closet that he assured us he got out, but when we went in there that evening after he left, the spots were still there.
The original process of getting a quote and communicating. I ended up speaking with 4 different individuals to get the job done until I ultimately dealt with Jeff. It was a great job once done and I appreciated the 2 different rounds of technicians. Mitchell, Caryn, and Miguel did a great job!
I love the effectiveness of the pet treatment for our heavily soiled carpet.