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based on 84951 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Excellent service and technician was pleasant and very friendly.
Zerorez service is professional, on-time, honest in what they do, and I absolutely love the fact the technician showed me, on video, what he was doing and had done.
The area worked in was left clean and nothing had to be re-cleaned.
The technician called before coming and was on time.
The technician also was very courteous and professional.
I will continue to use Zerorez in the future for services as needed.
I recommend Zerorez for carpet cleaning and dryer vent cleaning.
J. Last name removed
Alberto was awesome. Knew what he was doing and talking about. Really good at what he does.
Stains are still visable. One looks worse.
Excellent service. Very helpful
We called to get a quote for 3 bedrooms, two of which had cat urine smells we couldn't get rid of using our carpet cleaner wet vac. We were originally quoted 130$ but that went up after the technician arrived and said it would be close to 1000$ dollars to remove the smells. He then quoted us the price if we used the pet remover solution and that was around 275$ He said the carpets would be clean buy I'd need to replace the carpet pads to completely remove the smell. I agreed, no problem. I was replacing the pads today and noticed several stains that still smell on the backside of the carpet. Maybe that is normal and can't be cleaned but it does feel like I wasted almost 300 dollars. No issues with technicians.customer service just not thrilled with the lack of results. Even after the upgraded cleaning the rooms smelled the same after the carpets dried
Booking is easy, even when I had to change my date due to a sick pet. The technician was very professional and helpful. Besides cleaning the carpet in 3 rooms, he also cleaned my living room sofa, taking great care to do a thorough job.
Technician was helpful and courteous. Carpets look very nice and pet urine odor is gone.
Thorough cleaning, and Jesse was professional in explaining everything to me.
The carpet was cleaned just ok. I would expect a better clean for 145 dollars
Over two hours late past scheduled arrival window. Not so much as an apology. Very, very disappointing
The tech showed up on time and phoned to update us.
It was a good experience and will definitely reach out for more services.
Give me what you charged me for. I asked your representative to clean the small landing on my staircase. He charged me $35, the charge for five steps, but he did not include the steps. He only cleaned the spot on the landing.
Very pleased with the cleaning of chair
Punctuality and special deals 1st and foremost. Tech super friendly and quality work. And last but just as important no chemicals for cleaning. My carpet looks clean fresh and brand new!
Professional techs
Very accommodating
Stain’s reappeared the same day as the cleaning
Only offering to clean the edges of the carpet for high extra charges. When we agree to the fee for cleaning the carpet, We thought that the whole carpet would get cleaned.
Our technician Evan was wonderful! Explained everything and was very genuine and friendly to talk with too
My house smells so clean
The cleaning and service are top notch
Great job
The young man that came out was not well trained, could not explain the service options well and did not use corner guards for the walls. This led to me having to mention it after I saw him dragging hoses around corners leaving marks on the walls. Lastly the treatment did not remove basic pet stains. It was a waste of time and money.
It’s been awhile since I’ve used you guys and you do not lift the light furniture up to put on risers or booties on your feet to protect the carpet while cleaning it. He missed a bunch of spots and can’t even tell the difference that the carpet was clean.
No residue after cleaning
Friendly workers that are familiar with our facilities because they have been with your company for a while. They are on task, great ant removing tough stains and the carpet dries fast.
I love to walk barefooted on my carpet. When I walk into the room, it’s so fresh and clean. I had to get my Nissan juke Carpet Clean. And Diamond , my technician was so personable and professional! I enjoyed having him in my home!
The entire process!
Our tech was Diamond, and he did amazing! He was very kind and knowledgeable. We will have them back for our next cleaning!
Usually I’m really happy with the results but this time all my carpets were too wet when it was completed. I had to run a fan on high overnight in my master bedroom to get it dry and my room smelled like wet carpet. My stairs are still wet. The carpets look clean, but this amount of drying isn’t good at all.