Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 84951 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 29, 2024 — Rated 0 out of 10 by J.G. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Your technician did a terrible job. My carpets are still dirty. We will never use you guys ever again or recommend you.

Report a concern   June 29, 2024 — Rated 10 out of 10 by S.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

William did an outstanding job. He removed stains the last person couldn't get out. I asked him to clean the tile in the shower and he gave me a price and he did the job. It looks like new. He used protectors on each corner where he pulled the hose. No paint chips. You have a winner with William.

Report a concern   June 29, 2024 — Rated 10 out of 10 by K.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Courteous, kind, smart and well-trained gentleman provided our care.

Report a concern   June 29, 2024 — Rated 10 out of 10 by P.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service. Filthy old spots have been removed!

Report a concern   June 29, 2024 — Rated 10 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service was super wonderful and we appreciate the time! They were super thorough with their explanations

Report a concern   June 29, 2024 — Rated 10 out of 10 by Joe Caruso Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We were long-time Zerorez customers in Minnesota before we moved to Texas last fall. I was very impressed by Joe's work and his positive attitude of service on a miserably hot day. And the rugs look great!!

Report a concern   June 29, 2024 — Rated 10 out of 10 by P.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

1. Don't use chemicals.
2. Always do a great job.
3. Carpets dry quickly.
4. Easy to schedule.
5. Always professional technician.

Report a concern   June 29, 2024 — Rated 10 out of 10 by T.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

its fast and no chemicals used

Report a concern   June 29, 2024 — Rated 10 out of 10 by S.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Punctual and thorough.

Report a concern   June 29, 2024 — Rated 10 out of 10 by Emily Berghult Zerorez Dallas/Ft. Worth
What do you like about our products and services?

All went well. Easy scheduling and on time for appointment!

Report a concern   June 28, 2024 — Rated 3 out of 10 by R.G. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

We recieved a hurried job there is a buffer pad circle in our floor. There is splatter circles in the floor where wax was not spread. There is places under an open door that has no wax. The wax manufacturer recommends 4 to 5 layers of wax for an ideal job. There is splatter blotched wax in the men’s room with hair in the wax around the toilet. It’s been 10 years since the floors were done. It took 5 hours to move furniture. And still got a 45 percent or less job.

Report a concern   June 28, 2024 — Rated 9 out of 10 by C.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very prompt. Did a good job with service and kept me informed on what they were seeing and how to upkeep carpet.

Report a concern   June 28, 2024 — Rated 10 out of 10 by C.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job!!!

Report a concern   June 28, 2024 — Rated 10 out of 10 by A.G.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

THe work done was excellent

Report a concern   June 28, 2024 — Rated 10 out of 10 by D.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was prompt, courteous and professional. And he did a great job. Carpets look great.

Report a concern   June 28, 2024 — Rated 10 out of 10 by E.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the fact that the technician called to see if he could arrive early. That was great when the norm is arriving in a 4-hour window! Also, the job was finished inside of 1 1/2 hrs. Drying time was also improved over other companies service.

Also thrilled with the price and the promotion of 4 Texas Rangers tickets that will be coming.

Report a concern   June 28, 2024 — Rated 10 out of 10 by C.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

the technician was on time helpful and did an excellent job cleaning my carpet

Report a concern   June 28, 2024 — Rated 10 out of 10 by R.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time. Reasonable price

Report a concern   June 28, 2024 — Rated 10 out of 10 by D.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Hard workers gets carpet really clean punctual professional courteous good customer service on the phone

Report a concern   June 28, 2024 — Rated 10 out of 10 by R.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Caesar is an outstanding technician. He is hard working, professional, dedicated and passionate about his work. More people should be like him in Today's society.

Report a concern   June 28, 2024 — Rated 10 out of 10 by T.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My tech was amazing and service was good!

Report a concern   June 28, 2024 — Rated 10 out of 10 by K.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Javier was amazing. Easy to work with, polite and a pleasure. Extremely communicative and quick. Javier did a fantastic job and the price was very reasonable!

Report a concern   June 28, 2024 — Rated 10 out of 10 by J.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service and he did a great job

Report a concern   June 28, 2024 — Rated 10 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technicians are always friendly and professional!

Report a concern   June 28, 2024 — Rated 10 out of 10 by R.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician who cleaned my carpet was polite, friendly, and very receptive to my questions and concerns. He was very professional in his performance and in his respect for my home and furnishings. My carpet is old and had not been cleaned in a long time. I told the young man that I did not expect miracles, but that I was hoping to see an obvious improvement in the carpet's appearance. I certainly do see a real improvement. The carpet is definitely cleaner and fresher looking. My thanks to Zerorez and their very competent employee.

Report a concern   June 28, 2024 — Rated 10 out of 10 by Susan Robertson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It was very easy to schedule the appointment, the technician was on time, friendly, and professional, and the job took less time than I expected. The carpet looks new again.

Report a concern   June 27, 2024 — Rated 10 out of 10 by Kelley Williams Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The Zerorez technician was on-time, very courteous, and respectful of my home. The technician double-checked the price for the carpet cleaning service and I saved some money because I had measured incorrectly. This was much appreciated. The carpets look great and smell fresh.

I would highly recommend Zerorez!

Report a concern   June 27, 2024 — Rated 7 out of 10 by J.W. Zerorez Dallas/Ft. Worth
What could we do to improve?

Good service but WAY too expensive! The coupon received in the mail is deceptive.

Report a concern   June 27, 2024 — Rated 10 out of 10 by Robin Wright Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything!

Report a concern   June 27, 2024 — Rated 10 out of 10 by Tresse Park Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very fast, great customer service and very professional


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