- Phone: (214) 372-5326
- Visit Website
based on 83930 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Justin W. was very personable and understanding to my special needs. I use your services because of the cleaning efficiency without chemicals. No toxic VOCs used in our home!
No chemical residue or chemical smell, quick drying, looks and smells clean.
Prompt, courteous and efficient
No harsh chemicals
We have used Zerorez many times, but this time we were disappointed with our service. Luckily we were not hosting Thanksgiving at our home this year, since our carpets remained wet as of 10:00 AM this morning???? We were definitely surprised that they were so wet when Casey, the technician, left yesterday around 3:30-4:00. We thought maybe because the weather was cooler? But this morning they remained wet, esp the stairs and rooms downstairs. So much so that upon stepping on beach towels that we put down we could see our foot prints. We had him do 5 rooms and 17 steps which he said would take him 1 1/2 hrs, that seems to be the fastest anyone has ever cleaned out carpets. We had to ask him to come back for a bed room closet that when I asked him if he'd done, he couldn't remember? Obviously he hadn't, said he didn't know about that room and I had showed it to him. He seemed to be in a real hurry, said he had two other jobs, perhaps he was overbooked? We are out of town for the holidays and hopefully our carpets will be in good condition when we return.
The service is always great and my carpet looks amazing.
The men that came to clean our carpets did not seem as if they wanted to be there it seemed as if they just wanted to be done and leave. Our back living room, where we spend all of our time the guy went through very quickly and did not even clean the carpet around the bar area. So now part of my carpet is clean and the section around the bar is still just as dirty as before he came out. We were told by the lady we scheduled with that the men would move up to 50 lb, all he needed to do was move 2 bar stools and clean the carpet or if he would have asked I would have moved them but I thought he would move them, I had just come in from work and my 6 yr old was sick and had 103 temp. I was trying to take care of him and figures the guy would move 2 barstools. Also in the same room the pet cushion was just stood up against the wall and he only cleaned around it, it wound not have taken much to move the cushion out and completely clean the carpet. It seemed as if he didn't care about getting the carpets clean he just wanted to get it done as quick as possible and leave without doing a complete job. After paying 200.00 $ to have my carpets cleaned I think he could have cleaned them better without skipping crucial areas and half way doing the job. I think someone needs to come back and finish the job and clean my carpets correctly.
Cassie Last name removed
What do I do to get my $50 gift certificate with Fuller's Jewelry? Casey, who did the work was 1 hour late. Otherwise, we were mostly satisfied. Name removed
Seems clean and natural with the water
No soap residue, carpets look perfect! Very impressed
They seem to clean better than others
Easy scheduling, quick service, and great results! Thank you!
I still have spots that I think should have been removed........Other than that I believe the job was good!!!
Efficiency and politeness. Thank you. .3
Don't set expectations so high with your advertising
Carpet looked new.
JUST A GREAT JOB.... FRIENDLY SERVICE...... GOOD PRICE....
Timely service, friendly and helpful technician, great product
Our carpets are very old, but yet your steam cleaning made them look so much cleaner and newer than they are. We were very pleased.
I like that there are no chemicals in your product and that your staff is very courteous and professional. I recommend you to all my family and friends.
All natural, no chemicals or soaps.
After the carpet has dried and I went through each room it appeared that it looked like it just had a very good vacuuming. I was able to get discolored spots out with a wash cloth that did not get removed during the cleaning. I could have done that myself to begin with and not spent $160. The guys that came out were great! This is not their fault. I just don't think it looks clean like it should. Numerous small areas I thought would be cleaned from the service and spots are still there today. Like I said I could get them up with a wash cloth. Disappointed that I have 30-40 people coming on Thanksgiving and I'm cleaning spots on my hands and knees with no time!
I filed a police report for a diamond anniversary ring that was present before your technician arrived. I spoke with the manager who was opppisional and defensive. I have used your company for many many years. All I want is my ring back, and only wish I do not have to file charges.
Carpets looks great. Technician was excellent and very professional.
I don't know if other carpet cleaning companies move furniture but Zerorez definitely does not. When I use Zerorez I have to make sure I have someone at home with me to help me move the sofas so the whole carpet can be cleaned. I can't recommend under those conditions.
environmental friendly
No harsh chemicals are ysed
I like how the carpet stays clean instead of what happens with regular carpet cleaning, it ends up dirty again after a short period of time.
the first trip carlos and First name removed came out equipment was broke down for a hour, they did nothing gave it a quick vacuum with machine, no pre treatment, looked worse than it did.
2nd trip RODRICK came out pre treated and did everything that should have been done the first time, he did everything he could.
Great service, no chemicals, floors look and smell wonderful!