Client Testimonials

Great service by the team

The products actually clean my carpets !!!
Your cleaning staff are friendly and professional.

Kept appointment in a timely way. Courteous and professional crew. Quick, but complete, duct cleaning service. Good job!

It's quick and convenient

Your service was great. Larry, your employee, was very polite and did a great job. Our couch and love seat look great and the carpet in our two room look great also. What I like about your product is that everything dries very fast.

Very thorough cleaning.

After calling two times requesting a credit card statement for your services I have still not received it via email. It is strange that I was able to receive this survey though.

No soapy residue.

I like Zerorez because your technicians are always courteous and careful in my home. I love your product because it does not leave residue in my carpets and they stay cleaner longer! I am always pleased by the specials but I am sent via email. I would highly recommend your company to anyone who would ask!

Cleaning is excellent.

Good service - got an appointment quick and easy...Chris was on time and courtious...and did real good work!! See you in 6 months

Service efficient and on time.
Best carpet cleaning I have ever had. Marvelous and all natural.

Great Job, Thanks!
Adam worked really hard and did an outstanding job for us!
And he took the time to explain details of stain prevention.

My carpet turns out clean and soft after Zerorez cleans. The technician was very polite and thorough.

Your reliability, promptness and courtesy. Also the good results from your cleaning.

Ed did a very thorough job. He placed protectors under our furniture and he left extras for us to use later. The results of the cleaning left our carpets in like new condition.
We will return to Zerorez again!

The fellows that showed up were friendly and courteous and did a terrific job.

Have used zerorez for several years now and always with good results. Your technicians are very professional and do a great job. Had a couch cleaned some time ago and it was fabulous.

GOOD: The cleaning was good the first time except in the high traffic areas. The cleaners came back at my request (free) four days later to reclean the high traffic areas. They now look as good as the rest of my carpets. I am pleased with the result.

BAD: I am NOT happy with your business paperwork (or lack there of) procedure. Please change (or at least give options) for your invoice receipt procedure. I the customer was left with NOTHING in hand at the close of the job, having given my credit card (or check) as payment and told that I would receive a complete invoice by email. I am not attached to my computer. The technician had a job sheet and a copy of that with "paid by check or credit" marked on it and handed to the customer AT TIME OF SERVICE is proper business procedure and is followed by all other workers that have come to repair/clean/service, etc. A receipt at time of service also provides clarity of what was done and the cost and allows for any errors to be corrected at that time. In my case, the technician said I had the 20% discount on scotchguard and then didn't enter that in his hand held phone so I was OVERBILLED. When I called in to ask for a second cleaning on the traffic areas, the representative on the phone caught the fact that my discount had not been entered on the technicians hand held phone and she issued me a refund to my credit card. You as a company are leaving yourself wide open to errors by on site computer entry with no confirmation by a customer and no paper receipt for a customer to check. You need to correct this.

I was upset about this at the time of service, which the technician can verify. At that time I had no idea that I was being overbilled

Great service, great prices and the cleaners all do a great job. I have used Zerorez several times and the service is always consistant and professional.

The technicians were very nice and polite and did a great job cleaning and advising me on how to care for my carpets. The sales staff was very accommodating with the pricing.

I was very satisfied.

Environmental friendly and great result without harsh cleaning material

Quality work.

Courteous, professional technician; carpet was clean and fresh smelling.

The two service technicians whom I have met were very professional and very helpful. The results were excellent. I was given a time slot and then called approximately 20-30 minutes prior to arrival, which is very helpful. I am very satisfied.

Great, customer service. The cleaning crew was very courteous and professional. The carpets look great!

Thanks to John McCoy my carpets were beautiful when he was finished. They were far cleaner than the last time I used Zerorez. The areas where carpets met flooring were totally clean as well as those areas that suffered blood and vomit spotting due to serious injuries that both my husband and I were recovering from. His attention to detail made all the difference. I would recommend Zerorez highly. John McCoy's work ethic is the reason. With thanks for a terrific job. Name removed

Well trained and professional staff, wonderful service and product.

John McCoy is the best! My carpets look great! Next time I call I want John to do the job, he knows "the RIGHT way to clean".

They do a good job and the cleaners are always polite and friendly

Seems to stay clean longer