Client Testimonials

Your technician was competent, informative and his carpet cln'g was effective.
He is a very good representative of your company!!

It is a good product and the technician knew what he was doing and did it well.

No harsh chemicals. I got scheduled right away. The advertised special and the ability to add on what I could afford after the technician got there. Also he was very kind professional and thorough. Thank you.

Pricing and the fact that you were able to come out the next day.

Really good cleaning effectiveness and nice service people.

Really cleaned the carpets and had a nice smell

The carpet looks very clean and smells great when they finish.

Everything

Carpet smelled and looked clean after the technician cleaned the carpet. Technician was most helpful and knowledgeable about their product.

Efficiency and quality

Easy to do business with, very little effort on my part. It didn't take an army of people 4 hours, it took one courteous professional one hour.

Safe and natural products, friendly and curtious service.

Not using strong chemicals is important because we have a 2 year old and another baby on the way. The tech was punctual and I liked that he wore covers over his shoes. Our carpet looks great and feels fluffy, not slick and crunchy

The technician was fast, efficient, and professional. The customer service skills were exceptional even though we rescheduled several times.

carpet looks brand new again

The results and the person who actualy did the work...first class

The company was very professional. The carpet looked good and dried nicely.

Both Dustin and his trainee were very professional and accommadating. The service unbeatable.

I love that there are no harsh chemicals or toxins.

Very nice service tech.

Rick & Ty took my area rug to be cleaned so I cannot comment on the cleaning. They were both very professtional and explained the procedure to me, moved and put all my furniture back and arrive on time. Plus explanined the the cost But I would have liked to have a written recipt. I trust I have oe be e-mail. Thanks
M. Harrigan

Patrick was courteous when I scheduled my appointment. I requested a morning appointment because I have children in school and he accomated my time request. Matthew showed up on time the morning of the appointment. He was also courteous, pointed out problem areas and explained how long the cleaning would take. He met the timing expectations.

Service was great and carpets look 10 times better than they did before!

Did the job, prompt, and courteous. Also like the communication through email and call before coming.

very easy to schedule. And company was very communicative.

The greatest Customer Service ever received for in home service. Representaive explained all your Services available and Product line and also about your Service Company [I had never heard of your company] Service Technician also wanted to be sure I was pleased with work. He expected walk to through to verify I was satisfied. He was very detailed in his work. Thanks and hats off to Zerorez and Technician Matt which offer GREAT Customer Satisfication in the work he provided and being informative about the company and Services available from Zerorez.

It is the best carpet service that I ever had. The worker was professional and the service was excellent.

While I like the overall benefits of the process for lack of chemicals, smell and quick drying process and likely will continue to use, the office has some customer service issues. When I scheduled my appointment, I asked for specific times due to prior commitments and were assured it was available. Unfortuntely no one showed up at the designated time & when I called the office it was not pleasant and the CSR did not return call as promised. On the other hand, when I called back, Tiffany took all efforts to get back on tract even though I missed an important meeting. The tech, Byron & asst, were quite personable & helpful when he arrived after being redirected to my job and I'd love to be able to request him on future jobs. They did a great job and took extra care with some specific stains I pointed out.

Outstanding and Professional service of your technician.

The gentleman doing the work was stellar, hard working, polite, intelligent and considerate.
He is the best one I have seen. He needs a raise.
Cliff Brown
Owner