Member Testimonials

Varied and with many options (day, afternoon, evening).

[My only complaint is the maintenance... no A/C in the ladies' area, very hot water in the shower area on the first floor, faucets dripping continuously in some areas... Please fix these things!]

I like the classes I take and the instructors of those classes.

Personal service

Love the pool!

Staff overall is so welcoming and supportive!

Max in the wellness center is a wonderful trainer. He really understands my physical journey and customizes our work together with empathy and encouragement.

I only use the gym for now but am looking at some of your programs

Weight room is super clean. Staff is great, as are other users of gym.

This camp has kept my kids extremely happy and busy this summer! They offer a variety of camps here at UMLY. The camp staff and camp counselors are absolutely wonderful with the children. No matter the weather- the camp provides stimulating activities throughout the day - my children always come home with a ton of things to share with us about what they did or accomplished. Every camp gets to swim in the pool, which my children love! They've made some great friends as well. We were only going to try for a week but ended up reserving the rest of the month because it is money well spent! We will be back for summers to come. Huge thank you to Jenelle and other amazing staff at Upper Mainline YMCA!

Nice people in the classes. Good access to swimming pool. Easy to sign up for classes . On line information very clear .

My problem is your website. It would be nice if it was updated more often. When pools are closing at a certain time. If it is open till a specific time. Or do an APP that tells what is open
And what is closed.

I like the variety of exercise classes during times that are convenient to my schedule. The instructors are amazing and I always get a great workout!

Range, availability and professionalism of group fitness classes.

I regularly attend group exercise classes. Instructors are mostly great, participants are fun and quality of the classes is excellent

I would like to address the constant facility issues. I have been coming to the y for years. Constant facility issues are increasing and seem excessive. No other public space I can think of has the multitude of issues that take a very long time to resolve. Even easily fixed issues such as sinks and toilets leaking and showers inoperable go on for way too long. HVAC is broken every summer in group x and takes months to fix. The only bathroom on that floor is inoperable.

Maybe it is time to reevaluate facility maintenance and how it is performed. Perhaps entering to experts in the various areas of plumbing, pool maintenance, hvac so that issues can be prevented and immediately addressed when problems happens. No one I know asked for the virtual class setups in the facility and they are very poorly attended at UMLY. No one asked for a video board upon entering the facility since you need to sign up individually for classes in advance and I have been told it is not updated. Let’s focus on the running of the facility which we all value.

Open doors program ride

Great staff!

It has been much easier to get pool time for lap swims this year. And I appreciate the helpfulness of the people who work at the Y.

i am grateful for the variety of programs and activities which are available and their excellence. i am very thankful for the dedication and expertise of the instructors, especially Tina and Barb.

50M pool and commitment to optimizing lap swimming in 50M and B pools

They reach all people both old and young with a great variety of activities.

All of the great instructors and wonderful group exercise classes.

They are non-judgmental. People of all levels of strength and skill are welcome.

Instructors, schedule, socialization and location for Berwyn branch.

For the most part, I only use the gym for cardio and weightlifting. I like that it is a friendly, inclusive place and the facilities and equipment are well-maintained.

Verity
Staff
Swimming pools

I love the Silver Sneakers program. So much fun with excellent instructors. Have made so many friends there.

I come to the Y for instructor-led fitness classes on Tuesdays, Wednesdays and Thursdays. I enjoy them!

I use the pool and exercise room. Appreciate the recently purchased and installed equipment. Facilities are always clean and well maintained.
Would welcome any updates on the outside pickleball courts, in particular where do the legal proceedings stand.

Flexibility of levels - even inside 1 class! There are options

Wide variety of options

I very much enjoy the classes offered in weights, Pilates and Barre.