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Client Testimonials
There was an issue with the quote I was given. When I contacted Zerorez, I was texting with an employee who asked me for the number of rooms, square footage, etc. They asked me if we had an issue with pet stains. I told them that there were some pet stains in the bonus room. They never mentioned to me that there would be an extra fee for pet stains. After I provided all the info, including the pet stains in the bonus room, I was quoted a price of $338. When Demetrius arrived, he informed me that it would be an extra $70 for the pet stains.
I was not very happy with that. I felt trapped like I had no other option but to pay it since the tech was already at the house. I should have been notified beforehand of the extra $70 pet fee. In my opinion, that is a terrible way to run a company! I would obviously like a $70 refund but I'm sure that won't happen. But I did want to let you know that I was not pleased with that part of the process.
Demetrius was great, but the person I was texting with was not!
I was totally satisfied with Demetrius. He was very polite, professional and did a great job.
But the quoting process is a different story.
I like that there is no odor to your carpet cleaning product. Jake was very friendly, professional, and thorough with our cleaning. Thanks!
My carpets look great. Thanks for doing a great job
Our Tech did an amazing job! We had some serious puppy stains on our carpet. They are gone! I would highly recommend Zerorez!!
Nice tech guys.
Great customer service and happy with the results. Thank you!
Raphael was great, friendly and professional. We had to adjust arrival time to our house and he was very flexible. The carpets were cleaned as requested and the payment was easy to make.
Easy to work with, timely and listens to our needs.
Did a great job cleaning our carpet! Very friendly and professional.
Your communication was great in keeping me informed on arrival time. Angel was awesome and our carpet looks great!
Very clean and fresh smelling and very helpful and professional and courteous employee..
Outstanding service
Outstanding service by technicians
Service quality is great
Highly effective and dries quickly
I like how Zerorez makes my old carpet look like new. I already told a friend about it !
Keagan did an excellent job. He went above and beyond to clean one particular room. We will definitely use them again!!
Timely expert service & great prices
Prompt and professional
Ethan was great. He was very helpful and explained all of the possible charges. He was very professional and respectful.
Carpet cleaning. Lucas was very friendly, on time, explained everything included special essential oils treatment. Did a great job iin a timely manner.
I loved that you could come same week we called when it was a nice sunny day. Will call on your company again & pass on our experience.
Carpet was cleaned well, at a fair price.
The service tech was so nice & personable, walking through each room & confirming services needed. She was able to remove several stains that I wasn’t sure would complete come clean. Would highly recommend.
Like all of it
Arrived on time and very professional/knowledgeable
On time, reasonably priced.
Does very well with high traffic, heavy soiled multi family buildings
My carpet always comes out so clean.
It was done well.
The carpet cleaning is the best. Our carpets look like new again. The communication and follow up is so efficient and professional. We especially like the work of Daniel.