Patient Testimonials
Courteous, professional, and truly care about delivering good quality care.
I was scheduled for 11am and arrived early with my paperwork predone but had to wait until 11:30 to be brought back. That was after I asked the nurse if there was a problem with my appointment. Doctor was fine. I was suppose to get a call about getting a MRI which I still haven't got or a call back after calling in to find out the status.
Very professional
The doctor was amazing, smart and intelligent.
Dr. Whitaker is always so helpful and compassionate. He is such a great doctor. I am grateful.
Quality care, professional practitioners, on-time appts, good customer service, good facilities, well trained staff, friendly team members, financial counseling.
Staff are professional, well trained, courteous and helpful.
For the patient, the process from arrival to departure is managed with unusual efficiency. The system and the people implementing it are both impressive.
Thank you for being there.
Friendliness and attention to my needs and concerns.
Very nice and knowledgeable employees, doctors, PAs and ARNPs.
the in office staff is very pleasant including Dr Freeman. However, a few days after I had my appointment I had some questions and concerns. I called 3 times over a week and left voicemails and only received a call back from the 3rd one. The lady wasn't a nurse, only a front desk person. She took my questions down and said she would have a nurse call me back. That never happened either. I finally gave up. This was terrible patient service!!!!
Professional Friendly Appointments on time
friendly and efficient
people seemveryfriendly and helpful
Nice clean, professional office
Doctor very attentive to the need of patient.
Great doctors. Doesn't take too long to get an appointment and you usually don't have to wait too long in the waiting room.
Very caring staff.
Professional. timely and comprehensive. It's also important to me that you're attached to the Baptist family
Polite and personable. The doctor listened
Great care. Best around
JOI in Clay has been my primary for 5yrs I think. Great team.
Thanks Always
Jeff
I am so Impressed by the service that you all offered and the Wonderful work you do,
I'm so Happy finally now that Dr. McQuade is the person that I'm seeing now and he seems to be Very concerned about my health, and I Thank All Of You~!~!
The online portal is nice for updating records, and when speaking with the PA, she was very informative about the treatment that would be provided for my grandmother. The office made 5 phone calls in regards to my grandma, whom was transported via ALF and Medicaid. The staff seemed a bit flustered about the information. Is there any way in the future we can help reduce this work for the staff? I just wanted to provide that feedback as there may be a way to reduce that down to two with your online portal.
Your services were efficient and caring.
Staff was very friendly and caring.
The doctor was very nice and knowledgeable and took his time with me. There was zero wait time when I went.
MD's professional, explained situation simply along with concise rational explanation of need for procedure.
The staff is very professional.
Extremely competent providers who are committed to superior patient care.
Nice staff