based on 4504 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Respectful and curious staff. Very Knowledgeable staff
Member ( Zack ) who gave demo of RV before I took
Possession. Delivery drive ( Rick ) was extremely careful
When dropping off my RV. All around great experience.
Thanks guys,
Bob Last name removed
I was there for an additional walk through. I was widowed recently and my husband did all of the outside set up when we traveled. I requested an additional orientation so that I could honor him and continue using the RV. The staff at the service office, especially Taylor, were kind and worked me in even though they were booked.John D met with me and was outgoing, kind and patient! He went over everything and answered questions patiently and made sure that I understood. I can’t say enough about this experience. He gave me information that I didn’t even know about! I can’t say enough good things about this Alpin Haus in Orange County and words cannot express my gratitude. Thank you so much and I highly recommend this place.
Everyone at Alpin House was very helpful and helped me get a new camper! I would highly recommend family and friends to go there if they are looking to buy a new camper!
Dave B in service was wonderful.....I wish our trailer manufacturer was as appreciative of our business as Dave is.
Technician Kris is very professional and knowledgeable. Does impeccable work and applies engineering logic to fix a problem. Thanks!
It has always been very easy to schedule service when needed. We then get a call explaining what the issue was and what repairs were done. Our repairs are done onsight which is fantastic!
I wouldn’t recommend this company to my worst enemy. You double charged me and I am still waiting for the refund. I have called numerous times and have not had any call back. On my final bill, what you quoted me is double on my final bill.
We had a part replaced on our pool filter. The part cost $199 and the job was completed within 20 minutes. I was charged $250 for labor! Total bill was $485.
Have had multiple issues with the service dept, keep taking my money and not fixing anything
no you don't want to hear from me.
Quality of their products and level of their service far exceeds any other dealer we have experienced. Alpin Haus makes us feel liike family. Thank you A.H.
I am satisfied with the service I received. Had issues that were addressed and rectified to my satisfaction. Service tech explained everything to me so I can understand why they did what they did. I will continue to do business with them.
I got a fair trade in price for my boat on my new sun tracker pontoon boat. Everything went smooth.
Everything and everyone involved in picking up my new RV were perfect couldn’t ask for a better or easier experience
Service is OK with me.
Very nice to work with
Knowledgeable, professional and prompt
We are happy with our new Jetski the service you
Have provided to us.. very smooth transaction.
Thank you. First name removed and Myra.
I honestly do not think my hot water tank was bad. I know i winterized the rv correctly. The tank did not leak until the tech went to de winterize my rv. And being charged over $200 to turn on a breaker.
Everyone there was very helpful.
Your service is outstanding also there when I have a problem. Your techs friendly and respectful.
Service department, specifically Rusty, worked diligently to make sure my service issues were corrected and completed in a timely fashion. Professional, friendly and courteous.
Only service provider in area that would service under warranty even if we didn't purchase from them. They have a customer for life now - the rest of the nirthern NJ RV dealers/service providers have lost out.
Great people, quick service.
Great service department,
Good communication
My wife,and myself would like to thank the whole staff Adam our salesman Matt who handled the Financials, and Ed who did our walk through. Everyone there treated us like family. Thanks for all your hard work that made our purchase possible. Sincerely: Ken,Glo,and Kasandra Norris
Quality work and very professional
Every person working there has been very patient, kind friendly, and understanding.
Very professional, friendly, and competent sales and service staff! While traveling hundreds of miles from home, our fifth-wheel suffered a catastrophic failure. Mary, in service, offered to let us tow it to their service center and get us in as soon as that afternoon!
I contacted sales to see our options, and Don was super helpful with the little things, like getting the tow company to expedite our service and get our trailer off the street. Once there, he met us at the door and had a model we had asked about ready for touring. A wealth of knowledge, Don was able to answer all of our questions and, despite the store hours coming to a close, stayed beyond to get a deal done. We traded our 12-year-old for a brand new Reflection 324MBS!
The following day, Jim in the finance office stayed in touch with us, asked for the documents he needed, and was able to have the deal ready to be signed the following morning. The family could tour the Baseball Hall of Fame and the town of Cooperstown while the team at Alpin Haus diligently worked to complete the delivery the next morning at open.
John in Service gave us a comprehensive walkthrough and demonstrated the proper use of all systems. He answered our questions and helped prepare us to roll, which we did that afternoon after moving from the old trailer to the new one.
In a considerable stress-filled couple of days, the team at Alpin Haus did a magnificent job rescuing our vacation. We had already cancelled the remainder of our trip and planned to limp home after a few repairs. Instead, we could re-book and keep the vacation going in an upgraded RV! Saved the summer from disaster.
Thank you so much to Mary, Don, Jim, Jon, and Clayton. You turned what would have been an unforgettable summer disaster into what I hope will be memorable for all our fun.
Bill, Rachel, and Abby