Guest Testimonials
I want to give a sincere compliment and acknowledgement to your manager at the Westlake's theatre. James is an incredibly empathetic and customer service-oriented professional. I went to see "Send Help" on 3/17/2026 and one of my food items was very hard and cold. It was not fresh. James knows I have been "A VERY LOYAL CUSTOMER" because he even expressed this to me. Ever since the grand opening of this location, I was there. I was always a loyal Regal Theatre customer. Then the pandemic and then when things were opening up and before the pandemic, it was The Alamo Drafthouse (same location before becoming Santikos Westlakes).....I went inside for the first time and I genuinely liked the staff and ambience. I wish the lighting were lower a bit, It's more warming and not "overly stimulating for people with sensitivity to this florescent lighting." However, the management staff has been wonderful from day one and one that I have gotten to know as much as I go to this theatre is James. He deserves to be recognized by the company and praised for this excellent customer service skills. When my food was obviously "unexceptable" as he told me, James listened with empathy and saw what needed to be corrected and took action. He made already bad day that I was having "so much better" with his genuine people skills and wanting to help the customer. As James told me, "You are a very loyal customer, and I want to make this right for you." This act of kindness and degree of accountability honestly made my day and I can't thank him enough for making my day brighter by how he handled the issue with the food. I told him that I wanted to reach out to Santikos and let them know about what an incredible asset he is to this organization. Thank you.
I love the new self-serve. Great addition. Friendly staff.
I always have a good time here. No complaints. The $5 Monday for military/responders and $5 Tuesday is always a delight. The customer service is at the kiosk when buying tickets are super polite and informative. The no waiting on food and I can just my seat to wait for a text message when it’s ready is even better. Once I’m done if I feel up to it I can bowl a few frames.
This theater is the best in my area. I like the food and seats.
We love our location, but now that they have changed the drinks over to the new Freestyle stations they taste crummy AND they got rid of Pibb xtra and have Dr Pepper now instead :( This was a HUGE disappointment yesterday.
Everything
Clean theater, great popcorn and soda and seats were amazing
I purchased my tickets online,it was quick and very easy. Once we arrived the concessions lines also moved quick,the popcorn was great as always.
I like the kiosk check in.
The movie
Everything appeared to be clean
I love that you showed the movie”” he calls me, daughter”.
Friendly customer service and great popcorn.
Thank you for accommodating such a big group!
The cleanliness of the theater
We almost always only go on Monday for Military Monday. We like the cost, as we are seniors on a fixed income. Military Monday is a good deal for us. We like to go as early as possible. We love the 11 am or noon movies. About the latest we go is 2 PM. Never at night. All the people who work there are very friendly and helpful.
The staff was very friendly and helpful.
I love the new self serve popcorn and drinks!
Everything
Lobby, restroom, concession stand, and auditorium were clean. Food and movie offerings were good, as were the sound and the views. The seats are clean, functional, and comfortable. We like the swing table. Staff was plentiful and cooperative.
It was overall a great experience
The reclining seats and the fast service , friendly staff
I enjoy your 5 dollar first responder discount on mondays and 6 dollar on tuesdays.
Ease of tickets
David was great! Followed up to assist in improving from an experience I recently had. He was professional and attentive.
Loved how easy it was to purchase tickets online. There was no waiting, everything was clean, and you can't beat the comfortable seating.
We love the theatre, staff always wonderful and most importantly, kids enjoy!!
Good temperature, great seats, close bathrooms, good ticket price for deal days
The frozen margaritas; some of the most delicious in all of San Antonio. Cultural staple of the city and a must-have for any movie lover. I also love that Santikos hosts Military/First Responder appreciation nights. It's an honorable gesture for our defenders and I truly hope they can take time to enjoy a movie night with their loved ones.
Was able to purchase ahead and choose seats, friendly staff.