based on 9632 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Facilities, teachers, holistic vibe
The hygiene and ventilation of the studio room.
Love it. Improved my quality of life and continues to do so.
I’m a power living defector and like that the classes are a mix of styles unlike power loving which tends to follow a format.
So far all the teachers are awesome!
Love the email follow ups after classes.
Friendly staff, feel if the space, class availability
Customer service training for your receptionists. i found them dismissive unfriendly
Lots of classes especially late classes (after 6pm)
Class teacher was good. Class content limited..probably 55 mins would be better than 45. I don't live in Sydney so unlikely to have contacts to recommend.
Change room facilities good and receptionists pleasant.
I find $35 too much for the class.
Loved the lemon lift tea you had before
More classes at 5pm
4 is early and 6 late...
Fascilities
Lots of classes, great studios in convenient locations, wonderful instructors who seem to be very passionate about what they do.
I've done Pilates for a few years with BML and it's changed my life in a lot of small but significant ways. As I've eventually branched out into yoga and meditation I've found other things have fallen into place just by prioritising my practice. Thank you!
Also, the other week I thought I lost my locker key and two of the Pilates instructors (Alice and Helen) helped me search everywhere for it – even though they didn't have to, and probably had somewhere else to be! I really appreciated that they didn't even question giving up a few minutes to help and were genuinely concerned that I couldn't get into my locker. (I found it in the end... it had fallen behind the bench in the changeroom.)
I love all the teachers I have and the freshness & aesthetics, the space & size & the number of classes available & convenience of the studio.
Everything!
Have already recommended it to so many people, and the Classes are literally what I look forward to in my days :) amazing facilities, incredible staff, and it’s always a pleasure to have the opportunity to attend classes there
Bathrooms are absolutely shockingly dirty in Surry Hills
Rooms are not cleaned between classes
New front desk staff at Surry Hills are rude
Commercial agenda is clearly overriding the values - peak hours classes where rooms are overpacked and people are literally sweating on top of each other in Surry Hills
Feedback is not acknowledged or taken on board
Lots of class times and nice facilities
Clean and Nice facilities. Friendly staff and instructors
Challenging and motivating Chelsey’s sessions also friendly&supportive staff
Great class. Challenging and learned a lot.
Ecellent
location, timetables
only had a few classes so far but enjoyed each one, like the fact there are a lot of options to attend at any one time so always an option
Instructors, vibe of the other members, options for class times.
frequency of classes- I mostly come to the 9.30am timeslot
levels of classes - I mostly attend open to progressive -
instructors that push my edge
EVERYTHING!!!!
Friendly staff, great teachers!
Need instructor to explain basic to beginners..
The Yoga place must have a friendly receptionist she was really grump ... sorry ... I will not come back
Wonderful teacher and clean studio,perfect location
NA
great class#