- Phone: 435-215-1175
based on 3100 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
On time and did what we asked.
Just had our carpets cleaned yesterday so it might be a little soon to see how well the cleaning holds up. But so far we like what we see.
Dustin, our technician was Awesome
Thank you!!
In one bedroom there is a whole strip of carpet that was missed. He clearly missed this spot you can see how he went up each side of it and as he pulled back he skipped a few inches on the way to the next swipe.. .. Also before he began cleaning he asked me to point out any spots that are particularly showing that I'm concerned about. I pointed them out, yet no spot treatment was done that I saw and he just cleaned normally. he did point out in one area that the spots are all gone after he was done, yet when carpet dried, I can still see the same spots. Why do you ask about specific spots if all you do is drag the floor piece over them just like the rest of the floor???
It was mentioned that the carpet dirt gets all out with one cleaning., However I know that if he did the two bedrooms again 4 more times you would still get dirt out. The two bedroom carpets are old but yet it is possible to actually get them cleaner. When he left, the bedrooms particularly smelled of DUST! Very dusty. It's not clean in the way I expected with a carpet service.
Also when he was done he kept walking in and out of the house on the wet carpet with his shoes. I don't remember if it was the Zerorez guy from a few years ago or another carpet cleaning company before that but I do remember he wore those shoe covers with the elastic. NOT A BAD IDEA!
Carpets look great! The technician was polite and friendly and an expert at what he does!
Josh was our service rep. He is very friendly. Does a verygood job cleaning my carpet. Also was very fast. Don’t share my name.
Good service and communication.
The person who came to our home did a great job!
Josh was very professional, information and thorough!
It's not what Zerorez did, it's what it didn't do. Ian was efficient and friendly and we liked the job he did. It's just that when he accidenty loosened some trim pieces and nobody followed up on it, that's when we got a sour attitude towards Zerorez. We will not be customers again will not reccomed Zerorez to anyone.
Great value for the price. I had terrible terrible pet odors and stains. Zerorez was able to completely remove the odor in all but the worst room and all the stains are gone.
They are professional, understanding and terrific to work with. I definitely recommend them.
The technician did an excellent job. The best carpet cleaning ever.
I still have;t received a receipt for my credit card,
Robert Last name removed Lazy River Dr.
I liked the friendly service from making the appointment to having the carpets and cushions cleaned. We liked the feel if the carpet when dry, soft and clean, no residue. Thank you. We will recommend your service to our friends.
Your technician is great.
Dustin was very friendly and professional. He took great care to protect our walls to make sure the hose did not make any marks. We also loved that the product that was used was green. Makes a Mama’s heart rest with ease knowing nothing toxic was used in our home.
Very clean and quick drying. Very reasonable price.
The carpet feels very clean. I think it won’t pick up diet because they don’t use cleaners. The help was friendly and efficient .
Person was very courteous and knowledgeable. He took the time to explain the process and what kind of results we should expect to see from each type of carpet. We were already familiar with the products and service having used Zerorez at home.
Associates were knowledgeable, professional & explained the product in detail. Loved the finished cleaning on our furniture & area rugs. The colors & fabric look extremely good. Carpet in bedrooms was a little stiffer than I expected but does seem to be softening as we walk on it.
Ian
I like that there are no residual chemicals.
Ian did a good job. I was pleased with his work. Thanks for good service.
Very happy with the professional and friendly service. Carpets look great!!
The carpet looks almost brand new.
Nothing that I can think of right now. Haven’t had time to see how well the cleaning will last.
Tile grout did not get as clean as I'd hoped it would.
Nice friendly employees, given lots of options to decide what was needed.
Quick and clean. However, we were told carpet would be dry in about 4 hours and it was still damp the next morning.
Communicate well, good value.
Fix the hole that in the tile by the main bath. The floors were left very wet and dirty.
I do not want anything left on my carpet — just clean.
I liked the professionalism of the technician. Also liked having the stains removed from my carpet. It was nice to touch clean carpet that didn't have a sticky feel. Will be using you in the future. I have already shown two friends.