- Phone: 435-215-1175
based on 3073 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It does an excellent job on carpets. The ones that provide the service are polite, knowledgeable, and want to do a good job. I am very satisfied every time they come to my house. I recommend this service. Also the house smells great when they are finished cleaning.
Friendlier customer service.
I appreciate that there’s no soap or residue that attracts more dirt after the cleaning is done (which has happened with other companies I’ve used). I’ve always had a great success with zerorez, I just wish it was a little more affordable so I could do it more often!
Our carpets are greatly clean
I am disappointed in the results and thought more time should have been spent on the edges of carpet and traffic areas. Worker called and told me he was running late which was not problem for me since I allowed for the time but was here less then one hour. He was polite but noth through in his work.
Unhappy Customer,
C. Last name removed
quick drying time
Technician seemed to be in a hurry and trying to get out of there as quickly as possible. Had some small areas that he quoted very high, and also cleaning bed mattresses he quoted 4x what we have paid in the past. Disappointed as this is the 4th year we have used Zerorez and worst experience yet. May look for other options next time.
I have used you several times in the past, but this time I was disappointed in the outcome. The tech was pleasant, but did not spend nearly as much time as others have done. Only less than an hour to do 3 1/2 rooms. When I said it seemed that some of the areas were still not clean, he told us he went over them and that was the best he could do> it is just two of us and no pets, he said maybe my carpet was just too old to get the traffic areas clean. Is 8 years too old? I don't know ,so maybe if he thought he could not get the carpet really clean he should have said up front the outcome might not be good. If he cleans lots of carpet everyday he would have some insight into how it looks and the outcome expected before he starts to work on it.
No soap, fast service, friendly
I was charged a $20.00 "water fee" that I was not made aware of when I ordered the service, or, when the carpet cleaner came out. Also, I told him that I had some dog pee in the master closet in one area and he said for $60.00 he will spray the carpet with, "enzyme" spray to remove the urine. I asked if that $60.00 was for all 4 rooms (closed and 3 bedrooms), and he said yes. When I opened the emailed receipt after he left, the $60.00 was for only 1 room. I would have cleaned it myself after he was done for that price. The last time Zerorez came out, the young gentleman put little plastic protectors on all the corner walls on the floor so the hose wouldn't scuff up the baseboard. This time, no such thing. He just kept flipping the hoses up in the air to pull more hose into the house from outside. He didn't bring in the hose, he pulled, tugged and flipped the hose up and down to cause a ripple in the hose to bring in a little more each time. This then rubbed against the baseboards also.
I don't feel he was nearly as professional as the last time we used Zerorez and I feel I was misled in the service I received vs. what I was quoted.
one of my chairs is still dirty.
Excellent service from Ian he was very knowledgeable and thorough. We will definitely be using Zerorez again!
Our carpets look SO good after being cleaned by ZeroRez. We first started using ZeroRez a few years ago when no one else was able to get a stain out of our carpet. We think it was a stain from our dog who was sick.
Zero Rez cleaned our carpet and THAT STAIN WAS GONE.
Also, their don't seem to use harsh chemicals. There is never any after odors.
Thanks, ZeroRex
Good communication before arrival, quick service, knowledgeable employees. Cleaned problem areas
Did not like the surprise of additional charges when the bill was submitted. I had 2rooms with a small area of pee from a3 year old on the floor. $30.00 per room was more than expected
I would recommend them for anyone needing a cleaning in the future and I will use them next time I need a cleaning
Service person was efficient and did a thorough job.
Did great job taking some bad stains out
No residue. Fast, friendly, efficient.
I was very impressed with the results. The technician did a fantastic job, thoroughly cleaning every corner. The service was prompt, professional, and exceeded my expectations. I highly recommend them for anyone in need of top-notch carpet cleaning!
They showed up when they said they would and the carpets look great!
They did a great job and were there on time
The stain on the stairs did not come out and it was way expensive, not as well done as previous services.
Efficiency, politeness, thorough cleaning. The technician went the extra mile to make sure all the stains and traffic areas were cleaned. He did a great job! There’s no weird smell after, and it dried fairly quickly with the fans on. I will definitely use Zerorez again!
Our carpets are so clean! The technician was fast and professional.
The serviceman who cleaned our carpets did the best job of it than anyone we have had! We are so pleased with his work. Thank you!
Excellent service at a fair price. No chemical residue left behind.
Service is great. Pricing is getting steep.
It would be great if booties were left for the homeowners/residents especially since it takes a good 7 hours to dry. A past company we used did this. Thank you!
Taking walks with the high heated days made me have black sole shoes from crossing streets
and pavements. Whatever Zerorez uses for stains worked very well on my carpet.
I no longer wear any outside shoes on my carpet and that will help me keep it looking good
for a long time.
Thanks.
Friendly, did an amazing job I am very pleased
Great service every time!