Member Testimonials

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It's a nice clean gym. I like the equipment and plenty of free weights.

The group fitness classes are amazing (because the instructors are phenomenal). I am a regular at the group fitness classes (and considering attending more) because there are instructors I really enjoy. Specific shout outs to Kristin, Jacque, and Rob.
I also love how CLEAN the gym is. 🎉

Great gym, great atmosphere... people are wonderful and the facility is the best.

Great variety of equipment options.
Clean locker rooms.
Accommodating staff.

Personalized and flexible.

The convenient location to the office. The friendliness of the staff. How the facility is maintained. (Although, the men's shower ceilings need to be repainted.) The overall value is great.

Clean and well maintained gym. Friendly staff.

Everyone is very friendly and helpful. Also, the equipment and facility are very updated and clean.

Clean, spacious , and friendly staff.

Convenient location

It's kept clean. Machines are well maintained. Employees are friendly and helpful.

Staff are knowledgeable friendly, helpful and clean!!!

The facility is always clean, machinery is up to date and works well.

The hours are good and we love the pool.

Clean facilities and friendly staff. Great classes offered, I really enjoy the variety of classes, especially Oula Dance!

Great people and very clean. Staff is excellent

The staff is very friendly. The facility and group exercise rooms are all clean and appropriately equipped. The instructors are very knowledgeable and encouraging.

Water aerobics classes are awesome. Instructors are very caring about people's limitations. The women's locker rooms are very clean. The water temperature is very comfortable!

Great range of equipment, generally clean facilities

It would be very nice to get another 1 or 2 dual-cable cross machines. There's always a wait to get a spot with just the two available today.

Torn upholstery replaced in a more timely manner. Some benches have been torn for at least 2-3 months without repair. Normally, I would expect a repair like that to be completed within 2 weeks.

For some reason, there seems to be a shortage of 45lb plates. There are not enough extra plates throughout the gym. Almost every time whether I am in the power room, benches, or on the plate machines, I am running across the gym to get plates. It is exercise, but annoying :)

Please keep a monthly check on the cable machine ropes and handles. They tend to break or walk around the gym and end up coming into scarcity too often.

At the Rhino cable squat machine. A box to hold an extra set of attachments. I find that people grab attachments from the cable machines to use on this machine and then leave them back there. Ends up less to go around at the cable machines unless you know where to go hunt for them.

The sinks in the men's restroom. The first sink has very little water pressure/flow, nearly non-functional. The next two, while better, need more water or pressure. Only the last sink works great

Thank you for your attention to this feedback. I do love PH Novi

All the instructors are very friendly and helpful. I found Chase to be very, very nice. The place is also beautiful so clean I wouldn’t dream of going to any other gym.

Great gym!
I only wish you took Silver sneakers!!

I like being able to come to your facility when it is convenient for me. Everything looks clean and well-cared for.

Reasonable pricing, large variety of equipment and classes and friendly, knowledgeable trainers.

The management is outstanding. Kirk and Willow are very customer focused
The club is clean including the lockers. The equipment is state of the art!

I liked the new installations, always the nice attention

I love everything about the gym. I don’t think I’d change a thing. Of course, for me, first and foremost would be my training with Gabe. I’ve never had a trainer like him who inspires me to be my best self, including trainers during my 12 years of membership at 2 or 3 Equinox locations.

Staff, workout options, value

Variety and cleanliness!