Customer Testimonials
Everyone was helpful and friendly
I loved the quality of the material/fabric and the customer service I received! The staff is attentive and gets it. Thank You!
Carlo H-Banki
Everything! Great service and selection everyone we go! Staff is amazing!!!!
Everyone was so friendly and professional
Customer Service even when it is super busy. The return is even easier, just walk in and drop it off and wait for an email later in the day
I've used Friar Tux for years and have been pretty satisfied. The fitting process is always easy and the staff are very nice. The quality and condition of the rented attire is always very good. There has definitely been upward price creep over the years -- but I haven't shopped around to see if that's industry wide or just them. I will use them again but I must say there were a few problems this time around than with previous rental experiences there. First, when I came in for a try-on a few days before my event, the pant hems had been sewn so loosely and with so much extra fabric inside above the hemline, my foot caught the excess when putting them on and easily ripped out the whole hem. They were very good about re-hemming the while I waited (about 20-30 minutes) and did a double-stitched hem with less loose fabric inside the leg -- but one wonders why they don't don't do that to start with. What if that had happened at the event instead of at the try-on? I had also arranged with them to send the Tux back to them instead of returning it to them in person because it was going to be an out-of-town wedding and I was not coming back to San Diego right after the event. I've done that before and they have always nicely provided a pre-paid label and return packaging. This time, I asked for the pre-paid label. At first they said that I hadn't requested a mailed return and that's why I didn't get the label. I had them look it up in their system and they found I had, in fact, requested it. Then they said they had e-mailed it to me. But I hadn't received it (and didn't know to look for it because no one told me that's what would happen when I placed the order. We found they had an incorrect e-mail address for me -- but they couldn't print it out there or re-send the e-mail themselves. They had to call some central office to get that done which took some time -- no big deal really. Then I asked for the return packaging. They said (again) it hadn't been requested. I asked them to look up the order again and, again, it had in fact been requested. I figured they could just give me the packaging. But they said, no -- that has to come from some central office. I pointed out that I was leaving in 2 days and would not receive it in time. "Sorry -- you can just use any box." Well, that's fine -- but have you ever tried to find a box big enough to return a tux, including shoes on a Sunday afternoon in an unfamiliar city without a car. Two $27 Uber rights later and $20 for a large enough box from the only Fedex Office open late enough on Sunday afternoon (UPS office had no appropriate size boxes but at least I was able to walk there from the hotel!) when I was supposed to be at the "Farewell" lunch before heading to the airport -- I managed to get it shipped back. It was pretty frustrating -- and moreso because they just dismissed my concern about not having the packaging to give me when I picked the tux up and didn't even offer an apology. Would it be that hard to have a return package or two in each store for when they forget to order one? Anyway, they're convenient and have nice clothes so I guess I'll just chalk this up to s*** happens.
Stitch & Tie made the whole process easy and the customer service was excellent when I called. Everyone in the Groom's wedding party looked great!
Quality product and excellent customer service!
Great service
Service was outstanding and the tux was a great fit.
Customer service was the most impressive experience. They were very organized, helpful, and courteous
the variety
Went in to rent a tux for a black-tie event that was James Bond/Casino themed. It was a few weeks before the event, but I still had concerns about being able to get a tux in time. That wasn't the case.
I was greeted very friendly by the staff which was a huge plus because I was extremely nervous about the timing. After describing the event and my desired look, I was measured and told that my tux was going to be a hit. Boy was it! Best dressed at the event. Thank you Friar Tux of Rancho Cucamonga!
Great service, personal attention, easy to work with, you can find everything you need in one place. Used them a few times and will be back if we need attire for special occasions.
Thank you!
Everything was right and went smoothly
They were vary good to me.
The suits and services are top professional. I Highly recommend it!
Outstanding customer service. My tux fit perfectly for my special day. I needed a replacement pair of pants and shirt and it was shipped to me expeditiously, no questions asked. I would highly recommend this company to anyone looking to rent a suit for a special occasion.
Quality of suits.
All of your staff are very nice
Order process and selection were good.
Great quality and friendly customer service.
I was a total headache. I kept switching up the colors of the shirts. I wanted to do even a week out and these guys were able to accommodate me with no issues and no trouble. Very flexible on the return I even lost the bag and they did not charge me extra. These guys are truly amazing and Lifesavers very clutch would definitely recommend anybody.
Great and friendly staff.
In and out very quick
Mary was incredible! This was such an outstanding experience. We rented tuxedos for our wedding and after this experience, we will use Friar Tux for all our events. They had the exact tux we wanted for the groom, all sizes, and coordinating tuxedos for the groomsmen, including a 5 year old. Highly recommend!!
Daisy was incredibly nice and very professional. Many thanks to Daisy!
Great staff, very helpful and professional. Friar is my Go To for tuxedos and suits.
Love the choices and the fact that I was able to go in and get what I needed that same day.
Easy
Suit fit great. Any sizing error was quickly fixed. I was very pleased with Stitch & Tie’s products and services.
All the suits arrived on time and costumer service was great and sending new sizes.