based on 7314 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
i wasn't very happy your policy of sending a estimator out before the electristion and the a deposit of57 dollars before service, no one else charger that.
Price
Billy was very professional. I thank him for his help. I will be presenting the estimate to my homeowner association.
When Ryan came to my house, he was very good, professional, and knowledgeable. I can't pull up the email right now, and the person who has been CCed on his emails is very good, responsive and knowledgeable. However, the first time I got the quote, the descriptions were missing. This was very strange and confusing. And then when I got the description, it was in the body of the email, and if you print it, it was impossible to read all of the line items. This has been so frustrating that I've nearly given up. I would have if it wasn't for my sister who recommended your company.
The price quoted was very high.
Haven’t had the install yet but read many 5-star reviews. Met with estimator Marcia who was very knowledgeable and personable.
I am sick and tired of dealing with a company that feels as though giving ridicule so expensive
estimates for minimal projects. Such your estimate to install my safely pool cover. this is a project that should take a 1/2 day, you give it as a two day time frame. I would purchase the solid safety cover, which would need between 15 to 20 holes drilled for which anchor would be placed then the cover would be attached.You gave me an insane estimate of $2800. I have gotten estimates from pool companies with estimates for doing the hole job of between $2600 to$3000 that's with them providing the cover.Their installation cost was $800 to do exactly what I am requesting from you.Don't know how you come to your estimate figures but you have lost me as a customer now and for ever.You have such disrespect for your customer. I know what will say about this response, if you don't like it go somewhere else, will I quess I will. I also feel other should know of my experience,will be posted on social media.
Glenn Strunc is the reason I decided to go with Beltway Builders. He is very patient and instilled confidence in my decisions thus far in my beginning phase of this remodeling venture.
I liked talking with the project manager and the quote was very good
Your representative never kept the appointment, nor did anyone call me to say that it was cancelled.
Customer service and transparency.
If the quality of the repairs is as good as the time it took to get the repairs scheduled, I will be 110% satisfied with both your service and and your work. Texas Greg is the best.
On time with estimates and very friendly.
Brandon really seems to know about French drains. We're anxious for an estimate.
The price was insanely high for the size of the project.
Great products and very nice showroom,and there’s people to answer your questions.
Receipt of the promised emailed estimate, as well as cost of a storm door which I was told I will lose with new exit door and answer on what is needed to key the door the same as my other locks. I was very tempted to go with another company out of Lancaster because I felt the representative was more knowledgeable about their products, but your BBB record is better than theirs.
Based on other estimates my project is less than a four hour job max. Your rep immediately looked to expand the scope to encompass work to justify paying a full days wage. When I indicated I wasn’t interested he insisted I’d be getting the best quality and was not willing to negotiate further.
I just needed a handymann
Tony was great at listening to see what I needed and work with me on this Initial proposal. Great project manager to act as a face of the company and this is one phone call.
Thanks,
First name removed
I was at fault in that I had my days confused. I hope to arrange another day,
Thank you, Name removed
Pricing/estimate for project extremely high based upon other estimates
Bruce was very personable; answered all of my questions; and made great suggestions.
Your people never showed nor called.
Very professional and kind . Great experience!!
I had hired another
company
and the work is done.
Thank you for your estimate.
Nice friendly sales person, however we have decided to use another contractor.
NO WARRANTY ON REPAIR AND COST FOR SHOWER AND TUB SURROUND SEEMS EXTREMELY HIGH. I WILL LOOK FOR OTHER ESTIMATES AND COMPARE WORK AND COST.
Immediate response to initial inquiry; timlioof appointment set up.
Didn’t need to hear about his personal life