based on 7314 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Salesperson got angry after I told him I wasn’t ready to make a decision today.
Your service
The representative understands what I want
Your customer service is severely lacking. When I booked the consult I was told it would take 90 minutes, and put it on my calendar as such. In writing, both the email and text confirming said appointment said AT 11:30. Then when I called at 11:45, the person on the phone told me it was a window and that my person was almost there. She was rude and hung up as I tried to ask clarifying questions. Again, there was no mention of a window in either the text or email. Then I got a call at 1:15, 15 minutes after that 90 minute window expired, that somehow my appointment hadn't been on Tony's calendar at all, which is why he missed it. So either he lied or she did, since she said he was almost to my house at 11:45. I'm not rescheduling my consult because I don't trust that the work will be done with good communication, respect towards my home and family, or in a timely manner.
Down payment is not feasible at the moment
Price
Wrong diagnosis of problem.
Not a hard sales pitch.
So far seems to be a quality product.
I do see the Woodland trucks around working in nearby neighborhoods.
Its cost was too high. The warranty was weak.
Knowledge of system needed
As stated before in another email. The quote was much higher than the initial estimate.
Customer setvice
Woodland windows handles a very respected line of doors and windows, They have a great sales team and do a professional job of installing.
Have had great experiences with WW&D! Will continue to recommend to friends, family and business associates.
Product and installation
No
Timely response, quality of service
Very professional sales team, great product offerings, in-house installation, and lots of nice finishing touches at a fair price.
Thank you for standing behind your work and coming out to fix a minor glitch in the shower faucet you installed back in the spring. Your friendly representative arrived on time and completed the work promptly. I will always check with Beltway Builders first before having any work done around the house.
Cost could not afford.
There was no engine, or yeah we can do it, it was more like ok ok I hear you, but I’ll get back when I feel like it, never sent me any quotes about how much or if they could do it or not, but I have someone else doing my project for me.
The scripture verses I have always seen on the outside of your building. I told myself I like what they stand for and will use their services when I'm ready to change my door.
I can't say anything good or bad I had an estimate done and I'm leaning towards having the work done Patricia Owens was very polite. and informative
The fast replies and willingness to get the work done so quickly at a very affordable price!
So far.....I'm pleased with your representative who came to my house 🏡 and told me exactly what I wanted to hear....
And also he was very informative about how to improve my property appearance and up the value of my property !!!
Local business with quality products. Employees are friendly, knowledgeable & very helpful.
I was made to confirm an appointment for 8:30 on Saturday which I did. I know I had a scheduled DR’s appointment at 9:30 so 8:30 was fine with me but at about 8:40, I received a phone call saying that she was on her way to my house which I strongly declined. She told me that it was from 8am until 12noon but it did not say in the appointment that I confirmed.
Your Work!!!
Experienced, timely, good communication.
I specifically told your people that I have a health issue that prevents me from going to the work site but available to discuss the work on the phone but your representative would not listen.