based on 2243 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Estimator was very knowledgeable, friendly and attentive to the request of the customer.
We liked the salesman, Phil Mariotti!
price of product exceeded our expectations
Told me i need to remove a large awning only after I ask about the process.
Very bad employee that want to exploit people.
Reliable service. Quality products, a little pricey, but seem to offer great value.
I like the concept of the shield product and the lifetime warranty
Jeff Fortuna measured our windows but spent no time telling us exactly what you do in replacing the windows. And he apparently does not know the products you sell. When I replied to the estimate with it was close to Renewal by Andersen and we would go with them, he replied that Renewal is just an insert. Renewal is Andersen's custom window company, definitely more than just an insert.
Our appointment was scheduled at 1:00 pm, the rep contacted me at 12:50 or 12:55 and wanted to do a zoom mtg, he asked if I could take pictures and he would quote me from that. I explained that I wouldn’t be able to do the meeting at that time. He was booked up for the rest of the day, which would have been done through zoom as well. Also asked if I was preparing my home for sale, I said ..no. Then if there were other contractors, I could not understand the point in asking those questions. For those reasons, I will no longer require your services. Please do not contact me again. Thank you.
Were looking for wood products which you do not have. Sales rep was very nice and likable and did a good job though.
Beltway builders sent a gentleman out on Wednesday to give me an estimate and as of today I have not received the estimate. If you cannot get me an estimate in a reasonable amount of time I doubt you could complete the job in a timely manner.
Thanks for taking the time to meet with me- however I will be working with another company.
Likely
The pricing offered by you is exorbitant as compared to other who are offering the same services.
Your price, almost double. You can stop all contact with me, I will not purchase your windows.
Aaron Baker was totally professional showed great character and I was extremely impressed that he showed up even before the scheduled time through bad weather. Right now because of his representation, the company is the leading candidate for me to continue business with at this time.
Out of my price range
The professional and knowledgeable contractor and the variety of options shown to me.
The gentleman who came out to see us Tuesday night was supposed to call us on Wednesday morning with the price of the countertops, and he still hasn't called. At this rate, if this is how you all treat customers,, we wouldn't be interested in dealing with your company. When someone tells me that they are going to call, I don't take my morning pain medication so I don't go back to sleep. So Wednesday wasn't a very comfortable morning for me. I finally took my pills at noon and he still didn't call. It's now two days later, and still no phone call. I will not work with a company that doesn't fulfill their promises to me. And your company has failed me. Thank you.
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Price and upselling
Price is expensive compared to other bids.
Your sales person was ok. But did not have a sample of the product and didn't have a brochure he could leave with us.
When we visited your office, we had difficulty in finding the location due to the lack of signage that could be seen from the road and we found a complete disorganized situation without any window samples.
The place looked like a storage area that had been hit by a tornado and not a sales office. And lastly, when your sales person went to get us a brochure, one could not be found.
Your ?office? gave the appearance of a very haphazard, barely functioning operation.
The low rating you have on the Maryland Better Business Bureau reflects what we saw.
Angies list should not have recommended you and they will be so advised.
On time, professional. Gave great advice
I was contacted regarding solar installation. But I do not see that on your website. Also ratings for your comapny by other customers are very low. Seems to be a problem in dealing politely and respectfully with customer cncerns.
My window was quoted as double hung. I have casement windows in my condo. I even sent the list of condo window specifications approved by the board to the sales guy. Never heard back from him. Waste of my time.
Your quotes are consistently way too high. On the most recent project I was quoted $2500 by you and $1030 and $1808. On a previous project your quote was approximately $7500 while all other quotes (about 5 different companies) were all under $6000.
The sales man was great. I acquired a much lower estimate. I would have used this company and only contacted you because I could not find them. I found them and the estimate was over $1k lower and I've used them before. thank you
I tried to set an appointment for estimates 3 times. First time was cancelled due to weater, which is very understandable. 2nd appointment was cancelled and no one informed me. I sat waiting for some one to show up. I called and was told the person who was to come out cancelled my appointment. 3rd time I asked for a Monday appointment and the appointment was schedule for Tuesday when I am not available. I gave up and called another company.
They have worked with my homeowners association before and they have the products that I’m looking for. Additionally, Joshua, my service rep, is also quite helpful.
Your company saved me 600.00 THANK YOU