based on 7315 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Quick to come and look at job and estimating
Very professional. Only "complaint" is that the sales guy showed up early to the appointment (haha). Mark was great - spot on all around.
Sales rep was extremely rude. Worst customer service ever. Terrible attitude and extremely confrontational.
They are a well established full service company that stands behind the product and installation equally. What more could you need?
Really impressed with the knowledge, experience and conversation with Howard. With maintain
contact with BBI in the future. Thank you
Have received quote from contractor that stopped by to view the project
They were a no call/no show for the 1st appointment. They were 2 hours late for the second appointment. Their bid for the job was 100% higher than the 1st company that looked at the job.
Thanks but no thanks.
Price higher than other quotes
Got My Estimate Within A Day....
cost and waiting time, ANDERSON IS GOING TO DO FOR FAR LESS $ AND SCHEDULED IN 4 TO 6 WEEKS
the sales
person
Communicate in a timely manner.
Your price
THEY NEVER SHOWED UP I WAITED AN WAITED
more details on the project.
Sharpen your pencil. Your bid is slightly more then we want to spend on this project.
The estimate was much higher than we expected to repaint a door!
The overall price is more than we wanted to spend. Financing options are not ideal. 50% down is not in our budget. We are contemplating other avenues before reaching out for other options at a lower cost.
The estimate came in 75% higher than the other estimates I’ve received for the same work
way over my budget
Very professional and courteous. Took the time to fully explain each fence product.
Waiting to hear pricing. I know it is a process and takes time.
late for appointment.....
Prompt service. Also already used you guys for our brick restoration work about 2 years ago.
The estimate was higher than any of the 3 estates from other contractors..over a thousand dollars for a room. The gentleman who did the estimate was over an hour late for our appointment
I searched on Angie's list. Got a call which was annoying. There were other people talking on the phone to others and therefore it was very loud I could not hear. The young lady I talked
to was nic but like a robot...no personal touch.I was so annoyed I almost hung up. She talked to herself while entering info. I made an appointment which I canceled an hour later after that experience. Nevertheless, I got a confirmation the day before the cancelled appointment date. I then canceled a second time. p.s. after reading reviews I felt I made the right decision. My first consultation next week was made with the OWNER of a company, not a noisy call center and was personal and professional. I prefer that by a landslide.
The attention to details provided by Howard.
Professional and on time
Mark is very professional.
Process is great thus far.