Zerorez Charlotte
5307 Marshall Air Drive
Charlotte
NC 28217
United States

Client Testimonials

Report a concern   August 27, 2020 — Rated 10 out of 10 by Ginger Bolin Zerorez Charlotte
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I like the fact that chemicals are not used and the carpet is clean with no residue.

Report a concern   August 26, 2020 — Rated 10 out of 10 by P.K. Zerorez Charlotte
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Dry quickly

Report a concern   August 26, 2020 — Rated 10 out of 10 by M.G. Zerorez Charlotte
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Fast and Clean

Report a concern   August 26, 2020 — Rated 10 out of 10 by Ben Fleming Zerorez Charlotte
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Fast and thorough. My house looks brand new and the technician was incredibly respectful of my kids "school" time at home.

Report a concern   August 26, 2020 — Rated 10 out of 10 by D.D. Zerorez Charlotte
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Professional and knowledgeable, great sevice

Report a concern   August 26, 2020 — Rated 9 out of 10 by J.J. Zerorez Charlotte
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On time, efficient and professional workers

Report a concern   August 26, 2020 — Rated 10 out of 10 by J.K. Zerorez Charlotte
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Ease of scheduling an appointment and friendliness of the staff.

Report a concern   August 25, 2020 — Rated 10 out of 10 by R.J. Zerorez Charlotte
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Professional employees

Report a concern   August 25, 2020 — Rated 10 out of 10 by J.B. Zerorez Charlotte
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Fast, courteous, and knowledgeable technicians. Carpet looked brand new and answered all questions my wife and I had.

Report a concern   August 25, 2020 — Rated 10 out of 10 by E.P.B. Zerorez Charlotte
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I love that no chemicals are used - only hot water.

Report a concern   August 25, 2020 — Rated 10 out of 10 by E.T. Zerorez Charlotte
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Friendly service, fast and did great job!

Report a concern   August 24, 2020 — Rated 10 out of 10 by K.N. Zerorez Charlotte
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The carpet tech was very professional and did a great job. We had some blood stains that he was able to remove.

Report a concern   August 23, 2020 — Rated 10 out of 10 by A.D. Zerorez Charlotte
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That staff that cleaned our carpets were very very knowledgeable and super patient. All of my questions were answered and the best thing of all were the results. Our carpet hasn't this good in years. Thank you ZERO REZ and we will definitely be contacting you in the future.

Respectfully,

AJ

Report a concern   August 21, 2020 — Rated 10 out of 10 by P.L. Zerorez Charlotte
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Tech was very helpful

Report a concern   August 21, 2020 — Rated 10 out of 10 by Neel Desai Zerorez Charlotte
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Zerorez was great. On time and very professional from my technician Reggie. Carpets feel so fresh and no chemical smell

Report a concern   August 20, 2020 — Rated 10 out of 10 by A.P. Zerorez Charlotte
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Carpets and upholstery look great and the employees exemplify excellent customer service!

Report a concern   August 20, 2020 — Rated 10 out of 10 by J.S. Zerorez Charlotte
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It is super easy to make an appt (I was able to get one 2 days after calling), you get a 3 hr window and the cleaner calls you 20 min before arriving at your house. Mine was very courteous and friendly and cleaned 4 rooms for me in about an hour.

Report a concern   August 20, 2020 — Rated 10 out of 10 by Kristie Boykins Zerorez Charlotte
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Awesome customer service! Highly recommend!

Report a concern   August 20, 2020 — Rated 10 out of 10 by S.W. Zerorez Charlotte
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I was initially not satisfied with the work done. I did not contact Zerorez but I did fill out the satisfaction survey and said that I was not happy. Zerorez reached back out to me and explained that they would send someone back out to fix what I was unhappy with. The rep that came back was very professional and made everything right. I appreciate Zerorez for the great customer service and making the customer happy.

Report a concern   August 20, 2020 — Rated 10 out of 10 by Jamie Baker Zerorez Charlotte
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Our dog was sick last week and make a mess in our bonus room. When Zerorez called to schedule my appointment, I described the situation and they sent Reggie right away! Within the hour, he arrived. Reggie cleaned the carpet and did a bio treatment on the “messy” area. It looks like it never even happened. Thank you for the great, professional service (as usual)!

Report a concern   August 19, 2020 — Rated 9 out of 10 by L.H. Zerorez Charlotte
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Very happy with the service and the gentlemen who came out. Only one negative comment: I didn’t like the surprise and pressure of being asked if I want to add a tip when completing the payment process online at the end of service. Never been asked that before for services of this type.

Report a concern   August 19, 2020 — Rated 10 out of 10 by Tina Pederson Zerorez Charlotte
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My carpets came out very clean. Some staining reappeared after drying but some is to be expected. Only downfall is I feel the pricing is extremely high. I feel that $500 for carpet cleaning is outrageous, but my carpets look good and it is what it is. The men that came out were very professional and worked hard.

Report a concern   August 19, 2020 — Rated 10 out of 10 by Deidra Pickens Zerorez Charlotte
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This was the first time we have had our carpets cleaned. We have lived in our house for 19 years. Both kids are now in college, so it seemed like a great time. The entire process from start to finish was super easy. The tech was great and went over and beyond to explain what to expect. We are extremely pleased.

Report a concern   August 19, 2020 — Rated 10 out of 10 by Franklin Wadie Zerorez Charlotte
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The easy ability for your guy to effectively use the product to do a perfect job.

Report a concern   August 18, 2020 — Rated 10 out of 10 by Dustin Patterson Zerorez Charlotte
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Very professional, on time, smooth cleaning! Carpets look brand new and were dry quicker than expected and were soft, not hard and crunchy to the touch like others

Report a concern   August 18, 2020 — Rated 9 out of 10 by S.L. Zerorez Charlotte
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Carpets looked great! Got up all the stains.

Report a concern   August 17, 2020 — Rated 10 out of 10 by Andrea Chambers Zerorez Charlotte
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The man who came to our house was very professional and the carpets felt nice after they dried which was a reasonable amount of time.

Report a concern   August 16, 2020 — Rated 10 out of 10 by B.S. Zerorez Charlotte
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They did a great job. Carpet looks great!

Report a concern   August 15, 2020 — Rated 10 out of 10 by R. Haynes Zerorez Charlotte
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Technician was on time and very friendly. Carpets and tile look brand new again!

Report a concern   August 14, 2020 — Rated 9 out of 10 by Terry & Kerry Hill Zerorez Charlotte
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Fast and professional. They did a wonderful job. Thanks


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