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based on 18472 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Patrick
Great young man.
Our daughter has you coming already.
The gentlemen who cleaned my carpet wre polite and told me everythong they were doing before the started. Even though my carpet is relatively old (Noiv 2001), they made it ook nearly new.
Nothing. Appreciated test spot and final consultation before work began and bringing certain areas to my attention during cleaning process. Do wish that some of the dark edges by baseboards had come cleaner.
Very nice employees.
Fast, efficient, friendly.
Attention to detail.
This was a retreat. I would have appreciated getting it right the first time. I would really look at the person who did our carpet as he once again attempted to talk us out of getting the carpet cleaned. when we finally told him we wanted it cleaned it looked really good plus dried a lot quicker which makes me wonder what he did the first time
Excellent customer service throughout the entire process; very happy with cleaning results
Very polite and did a great job. Hoping it will stay clean longer than with previous companies! No hard selling to do more or additional services, which I appreciate. I will use them again!
No chemicals
Prompt service. Arrived on time. Thorough. Flexible.
Carpets came out beautiful and the gentleman who came to my house were wonderful
I like that you came out and gave me a free quotesand that the person that came out to clean the carpets was very personable did a very good job and asked me several things before he just move my stuff aroundI will recommend 0 res to anyone I know
Your tech did a great job on cleaning all the stains on my carpets and there were LOTS of them! He was friendly and knowledgeable. I will for sure use your cleaning services again and will highly recommend you to my family and friends!
Be more mindful to move furniture back to original location. I had to spend a lot of time moving every piece of furniture in the room back to where it was - pregnant, with a toddler, and a husband who was away for the next three days. Some of the pieces were intentionally not move back onto the carpet, which I understood, but that is not what I'm referencing.
I was very happy with the technician, product and service otherwise.
The service tec was very knowledgeable about products and made us very comfortable
Extremely knowledgeable and friendly technicians
Strive to remove more stains have more options. Technician threw in towel b4 he really tried
The technician was knowledgeable and upfront about the product -- especially since we were having a pet odor issue. I appreciated his candor.
A bit pricey, some pet stains didn't come up and my carpets didn't look as "bright" when done as they have with other cleaning companies
Only water use to clean carpets
I like the fact there is no soap residue on the carpet.
Very nice and efficient service people. It did not stink!! I am highly allergic to fragrances and had no problem.
All floors look very clean.
Very polite and professional
carpet looked extremely clean and no smell.techs were very personable and corteous
The air in my house is cleaner, Without any chemicals - I can truly tell how much better that is.
My concern is I've got some high traffic areas that were perfect when Jason left and stayed that way until about 36 hours later. Now I can see "shadows" of the dirt that was there - much darker before. I don't know if this is due to my carpets being old or if the dirt is still in there. I was very pleased with the customer service, Jason was on time and very professional and courteous. My carpets had been neglected for a while - so I'm really not sure which is why I gave you a 9. I'd love to actually see someone else's carpets after being cleaned to see if it worked better on theirs.
I would recommend Zerorez to my family and friends but with the above caveat.
The man cleaning the carpets was extremely friendly and helpful with all my questions! He was quick and through and had beautiful kind blue eyes. Thank you!
Prices r high.. additional things added up to a significant bill.
Green clean and dries quickly
There were several areas (not associated with pet issues) that did not any better after the service than before. In fact, I used my Hoover home carpet cleaner and was amazed at the amount of dirt I extracted from these same areas. The water was filthy. These areas look much better than after your treatment. I also thought the $88 charge for the two very small areas treated with the pet topical product was EXCESSIVE. I bought a gallon of Nature's Miracle for $18.00 at Pet Supplies Plus and it was more effective. I also believe I was overcharged for the stairs. I counted 14 and at $4.00 per stair, that comes to $54.00 not $64.00. Also, the bottom riser did not appear to be touched.
Fast. Didn't have to wait real long for carpets to dry. Service techs were great. Very personable and informative.