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based on 18476 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Roomba ran and carpet still slightly dirty. Person who did cleaning was professional. This comment is about the cleaning agent
Great with stains!
Technician knowledgeable and polite. Carpets came out looking like new
The customer service and results.
The tech returned on Monday 7/11 and re-cleaned the carpet. I couldn't really tell if the stripes were gone due to the wetness and tracks from the machine. It dried and the stripes are still there and the carpet feels sticky in places.
Is it possible for someone else to come look at it and possibly just rinse the carpet to see if that removes the stickiness and stripes?
Thank you.
Tevin arrived early - he called first to confirm that I was ready. He explained the process and went to work. He was very thorough and my carpets look great.
William very professional and personable. Carpet turned out great. Pricing with coupon very reasonable. All staff I spoke with a pleasure. Thanks!
I feel you did a good job.
I love all of my products that I have bought at the site. And this card was the best yet!
Andy was awesome. Extremely nice. Explained everything. Best first experience!
The technician did a good job of explaining the differences. But within my budget I just in my budget I just stayed with the basic cleaning cleaning and he was able to get all of the spots out of the carpet except a foreign pink stubstance that none of us knew what was. He said I could also have them come back to do specific spot treatment added on to my service
Timely, courteous, and clean rugs!!
Carpet look great
Great customer service. Rep was early and very professional. Clear pricing and no pressure to buy additional services.
We had a great experience. He did an amazing job and very informative and professional.
Laroy went above and beyond at every step, I have never had such good service!!!
Very professional.
Very pleased with results
Very professional. My carpets look practically new again. Took out stains and the carpets look fabulous. I highly recommend Zerorez.
Reliable
Very expensive and the rug no longer lays flat. The turn around time was also poor
No harsh chemicals
dirty spots appeared and re-appreared the following day. one location took more than a week to dry. cleaning was average or a little above. equipment was EXTREMENLY NOISY. all in all it was not a good adventure.
Left spots on carpet, coming to do it over.
- easy to set appointment
- updates, reminders, confirmation texts/emails prior to, during, and after appointment
- Technician (Thomas) did an excellent job!
Great service - a little pricey - but nicely done.
the carpet was very wet my friend brought his Bissell carpet cleaner over and pull up over a cup of water out of the carpet. the carpet was very damp ten hours after the cleaner left and was not dry until the next morning.
Courtesy and professionalism of employees. I have recommended your company many times because of this and above all for the job they do. I have not been disappointed with the service I have received and the way my carpets look upon completion.
Polite, friendly, on time, quick service, good job!
Normally if I have a stain on the rug it always comes out. This time it didnt